When we first entered the shop a member of staff introduced themself and said if we had any questions or needed help with anything to give a shout. Then we were left alone to try out several beds and... See more
Company replied
Unit 2 Blyth Valley Retail Park, Cowpen Road, NE24 5TP Blyth, Northumberland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
When we first entered the shop a member of staff introduced themself and said if we had any questions or needed help with anything to give a shout. Then we were left alone to try out several beds and... See more
Company replied
we bought a mattress in the Blyth branch. Lisa and her colleague could not be any more helpful. They did NOT push us to purchase the most expensive one, we started at the cheaper end. But loved the... See more
Company replied
From visit to showroom to delivery of mattress service was really good. Information given in showroom was really helpful and delivery was made with care and attention. Would recommend this company. Ma... See more
Company replied
Friendly staff we were given a lot of information then left to browse the store .no pushy salesperson just allowed to take our time and make the right choice ,with no pressure .
Company replied
Written by the company
Unit 2 Blyth Valley Retail Park, Cowpen Road, NE24 5TP, Blyth, Northumberland, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service from shop and delivery. Delivery on time Reece and Colin excellent quick and professional and left no mess even removed shoes without being asked. No hesitation to recommend..
Had already researched the bed online. Upon arrival was greeted by the staff member, Davey, who was very friendly and helpful. Bought the bed, mattress, headboard and a pillow. Although initial experience was fairly positive it was not clearly explained that the attached top mattress may move and after a relatively short time that is what happened. Having to buy a replacement mattress. Won't be buying from Bensons for Beds.
The Manager (Ben) took the time & trouble to explain with our visit & was extremely helpful & courteous.
Ben was great, helped as much as needed but wasn't overpowering. Had answers and solutions to everything we asked.
The products were great, but the assistance was almost non-existant. The staff member was efficient at taking payment and making arrangements for delivery, but was unable to offer any advice on the products.
Very well trained staff. We were in the shop planning to buy a new bed and the young lady Assistant was extremely helpful and friendly. She gave very clear information and advice on the type and size of bed we needed. She then stood back and allowed us to try out various beds and to discuss between the two of us which one we preferred without interfering or making us feel at all pressured into buying.
Once we had decided on one she then took us through all the options available again without any pressure - just good clear information about bed size etc and then gave us the price with everything we wanted included.
A delivery date was also given.
Overall a very pleasant experience!!
So thank you ?Jess? If that is your name 😊😊👍👍
Ww spent over £800 on a new mattress and after only 2 months it started to dip where we slept . We informed the shop about this and we where told it it settle in .keep turning the mattress around and over . We did this. Yet after a couple of months later it got worse. We complained to the shop and they are trying their hardest to get out of this issue. We would never buy off them again or recommended this company.
Salesman was really helpful, no pressure and on hand to answer any of our questions.
We visited the showroom in Blyth with little idea of which bed would be most appropriate. We knew the limitations of our flat and some features we would like to include. The manager was very friendly and helpful, by a process of elimination we came to a choice from three, taking into account size, firmness and storage. We never felt that we being pushed towards a particular type or make of bed, the manager listened then gave us advice and guidance to our choice. We didn’t feel pressured at any time, we were offered extra services of which we decided on assembly on delivery, old bed removal and insurance. I was pleasantly surprised at the final price and we look forward to having the bed delivered soon. All in all I would recommend Benson’s for Beds to anyone, the staff are friendly, professional and helpful, the beds are reasonably priced and you’re helped to choose what you want.
There were plenty of staff available, they were attentive and helpful and I was encouraged to look at all options for the product I was looking for.
The lady that looked after me was very helpful and knew her job, she was extremely helpful making the experience pleasant
Salesman helpful. Delivery guys on time, polite and helpful. Could do with better discounts.
Great customer service. Friendly and knowledgeable staff, who gave us space to make good decisions.
Great service from knowledgeable staff who helped us choose a lovely bed that fitted with our budget.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.