Very good customer service No pressure to buy Allowed to browse at leisure and try beds Customer advisor very knowledgeable helpful and patient Went the extra mile to help us get the best m... See more
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Location
Switch locationPelham Terrace, BN2 Brighton and Hove, England, GB
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Brought a mattress from Benson’s after looking at other stores. We visited the Brighton store and the individual was very polite and one thing that was very much appreciated was the fact that he sho... See more
Company replied
Friendly staff, and I didn't have to wait too lo long like other large chains. The sofa itself was packed with a minimal amount of material which is great for the environment. The sofa is fairly comfo... See more
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The service in the store from Adie was 2nd to none. We were kept informed of the progress of our order & delivery right up to 1 hour before on the day. The delivery men were very courteous when they a... See more
Company replied
Company details
About Bensons For Beds - Brighton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Pelham Terrace, BN2, Brighton and Hove, England, United Kingdom
4.7
Excellent
145 reviews
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Good end to end experience
Large store with plenty of beds to try out. Sales staff were helpful but not pushy. Given plenty of time to try out the beds. Delivery went smoothly and on time the Bensons people taking away the old bed and installing the new.
September 28, 2026
Reply from Bensons For Beds - Brighton
Thank you for your wonderful review! We're thrilled to hear you enjoyed our large selection and found our staff helpful. It's great to know the delivery and installation went smoothly. We appreciate your support and hope you love your new bed!
Great customer service
Great customer service, comms on delivery was really good and the guys who arrived to deliver did a great job
September 26, 2026
Reply from Bensons For Beds - Brighton
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service and delivery team. We strive to provide excellent service, and it's rewarding to know we met your expectations. We look forward to serving you again!
The member of staff was so helpful and…
The member of staff was so helpful and patient, friendly and very knowledgeable
September 22, 2026
Reply from Bensons For Beds - Brighton
Thank you for your wonderful review! We are so pleased to hear that a member of our team provided such helpful, patient, and knowledgeable service. We truly appreciate your kind words.
Team Bensons
All good
All good. The staff in-store were very helpful and our order was delivered safe and sound on our chosen day in a 2-hour timeslot. Everything was exactly as we had ordered.
September 14, 2026
Very excellent customer care good customer service
Very good customer service
No pressure to buy
Allowed to browse at leisure and try beds
Customer advisor very knowledgeable helpful and patient
Went the extra mile to help us get the best mattress and promotion benefits
Store was bright airy clean and welcoming
Would recommend the store to friends and family
September 10, 2026
Reply from Bensons For Beds - Brighton
We're delighted to hear that you received such excellent customer service! It's wonderful to know you felt comfortable browsing at your own pace without any pressure, while still having a knowledgeable, helpful, and patient advisor on hand when needed. We're especially pleased that our team went the extra mile to help you find the best mattress and make the most of our promotions. Thank you for your kind recommendation and for highlighting our welcoming store environment.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Best customer service
Truly excellent service from beginning to end. Very happy customer.
September 6, 2026
Reply from Bensons For Beds - Brighton
We're thrilled to hear that you received truly excellent service from beginning to end! Knowing we've helped create such a positive experience and earned a very happy customer means so much to us.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Very helpful from the start and kept in…
Very helpful from the start and kept in touch throughout. Bed is fab
September 6, 2026
Reply from Bensons For Beds - Brighton
Hi Ms Dover,
Thank you for your lovely review! We're so pleased to hear you felt well looked after from the very start and that our team kept you updated throughout your journey with us. Best of all, we're delighted to know you're loving your new bed. Enjoy, and thank you for choosing us,
Megan | Customer Care Specialist
Very quick and easy to ask questions…
Very quick and easy to ask questions and order what was required.
September 5, 2026
Reply from Bensons For Beds - Brighton
We're so pleased you found it quick and easy to ask questions and order what you needed. Thank you for your kind feedback!
Team Bensons
Knowledgeable and helpful staff
Knowledgeable and helpful staff, delivery well organised and when they said it would be, everything sorted out quickly and efficiently
August 31, 2026
Reply from Bensons For Beds - Brighton
Hi Tony,
Thank you for your fantastic review! 😊 We're so pleased to hear our knowledgeable team, smooth delivery service, and efficient support made for a great experience. Enjoy your purchase, and thanks for choosing us,
Megan | Customer Care Specialist! ⭐
The staff were exceptionally friendly…
The staff were exceptionally friendly and helpful. Very knowledgable and helped us pick the perfect mattress
August 29, 2026
Reply from Bensons For Beds - Brighton
Hello Mr Bathurst,
Thank you for your fantastic feedback! 😊 We're delighted to hear that our team was exceptionally friendly, helpful, and knowledgeable during your visit. Finding the perfect mattress is so important, and we're thrilled we could help you choose the right one. We'll be sure to share your kind comments with the team. Thank you for choosing us, and we hope you enjoy many great nights' sleep,
Megan | Customer Care Specialist
All around good service.
Very good service from when I originally went into your store to the delivery of my bed. Staff in the store were friendly, helpful and gave good advice. The delivery was good, with the vehicle tracking of delivery which was helpful and the great delivery guys.
I get up in the morning now without a back and hip pain, wonderful.
August 26, 2026
Reply from Bensons For Beds - Brighton
Thank you for sharing your fantastic experience with us! Our team takes great pride in delivering exceptional service and we are so glad to hear that your new bed has helped alleviate your pain. We hope to see you again soon! 😊🛏️ #HappyCustomers #QualityService #GoodAdvice
Great sales person Iqbal and fast…
Great sales person Iqbal from London Road and fast service efficient delivery friendly team
August 27, 2026
Reply from Bensons For Beds - Brighton
Thank you for the kind words and positive feedback Louise! Our team at London Road is dedicated to providing fast, efficient service with a friendly touch. We appreciate your business and hope to see you again soon,
Megan | Customer Care Specialist
The man serving us explained everything…
The man serving us explained everything step by step and talked us through our best options
August 25, 2026
Reply from Bensons For Beds - Brighton
Hello Vicki,
Thank you for your wonderful review! 😊 We're so pleased to hear that our colleague took the time to explain everything clearly and guide you through the options available. Making sure our customers feel informed and confident in their choice is what we're all about. Thank you for choosing Bensons for Beds, and we hope you enjoy your new order,
Megan | Customer Care Specialist
The friendly atmosphere
The friendly atmosphere, helpful staff, and their excellent knowledge are all of a very high standard. I’m very satisfied with my experience!
August 25, 2026
Reply from Bensons For Beds - Brighton
Hello Tadek,
Thank you for your wonderful feedback! 😊 We're delighted to hear you enjoyed the friendly atmosphere and found our team so helpful and knowledgeable. Providing a high standard of service is something we take great pride in, so it's fantastic to know you had such a positive experience. Thanks for choosing us, and we hope to see you again soon,
Megan | Customer Care Specialist
King size mattress …
Brought a mattress from Benson’s after looking at other stores. We visited the Brighton store and the individual was very polite and one thing that was very much appreciated was the fact that he showed us where the beds/mattresses were that we were interested in and then left us alone. The other companies. we went to did not leave us alone from the point we walked into the store. Highly recommend Benson’s throughout.
July 29, 2026
Reply from Bensons For Beds - Brighton
We're so pleased to hear you had such a positive experience at our Brighton store! It's wonderful that our team member was able to assist you while also giving you space to browse comfortably. We appreciate your recommendation!
Team Bensons
Trial period too short, Inexperienced Staff for back pain sufferers
Very disappointed with Bensons and their advice, fed up seeing my partner wake up in pain every morning due to a very poor mattress recommendation. We originally purchased a Sealy mattress as my partner has back issues (5 worn discs) the problem is Bensons offer a very short trial period compared to others, and we found the Sealy appearing to be hard, speaking with Nick at the Brighton branch we felt we had no choice but to change, and he recommended a Tempur in medium as being the answer to our problems, the delivery was around 5 weeks, cost us more money as well as a mess up with finance and us having to take out a 2nd policy. And this is where the short trial period really shows it's not long enough, by the time the Tempur arrived, the Sealy mattress had begun to bed in and my partner was more comfortable, we felt we had no choice and the swop happened. Absolute disaster! The Tempur is too soft! My partner sinks, cannot turn over, wakes in pain pretty much every morning, cannot have a lie in as so uncomfortable. We rang the store and customer services at the time to complain ref the poor advice and were told sorry, nothing can be done as you have already swopped. So here we are, stuck with a £2000 plus Tempur mattress, finance, no way of changing. Bensons are happy they have their money, regardless of the fact a staff member is obviously completely inexperienced in giving advice for bad back sufferers.
Shocking company, I wish we had never used them and feel sorry for my partner, as there is nothing I can do to help him and feel helpless watching him every morning in pain. We can't afford another mattress or more finance, and why should we complete disaster!
August 13, 2026
Unprompted review
Reply from Bensons For Beds - Brighton
We are truly sorry to hear about the difficult experience you and your partner have had with your mattress purchases and the ongoing discomfort this has caused. We understand how frustrating it must be to be in this situation, especially when seeking a solution for back pain. We regret that our recommendations and trial period did not meet your expectations and led to further distress. We have reached out to get more information. We appreciate you bringing this to our attention.
Thank you for your review - Lauryn at Customer Care
The gentleman who helped me choose my…
Ade, the gentleman who helped me choose my mattress was extremely helpful. He gave me lots of information on which mattress would suit me best, and he really assisted me with advice on what to look for, and how to choose the most suitable one for me. Thank you very much.
August 4, 2026
Reply from Bensons For Beds - Brighton
We're so pleased to hear you had such a positive experience! It's wonderful that our team member was able to provide so much helpful information and advice to assist you in choosing the most suitable mattress.
Team Bensons
Great staff and kind.
August 7, 2026
Reply from Bensons For Beds - Brighton
We are so pleased to hear that you found our staff to be great and kind. Thank you for sharing your positive feedback with us.
Team Bensons
Great communication throughout from…
Great communication throughout from purchasing to it being delivered and prompt building too.
August 9, 2026
Reply from Bensons For Beds - Brighton
We're so pleased to hear that you experienced great communication throughout your purchase, from ordering to delivery, and that the building process was prompt. Thank you for your wonderful feedback!
Team Bensons
Friendly advice in store and efficient delivery
Friendly helpful advice in store when I went in looking to but a replacement double mattress for my daughter’s room. Manisha and her colleague listened to my queries and provided suggestions and solutions. Happy to organise refund when we changed our mind about recycling pickup of our old mattress. Excellent communications and updates on the run up to delivery. Mattress delivered on time by two delivery persons and placed on the bed frame on our second floor as we wanted.
July 12, 2026
Unprompted review
Reply from Bensons For Beds - Brighton
We're so pleased to hear about your excellent experience in our store! It's wonderful that our team provided helpful advice and solutions for your daughter's mattress. We're also glad the delivery was smooth and efficient. Thank you for your kind words!
Team Bensons
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