Very good customer service No pressure to buy Allowed to browse at leisure and try beds Customer advisor very knowledgeable helpful and patient Went the extra mile to help us get the best m... See more
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Location
Switch locationPelham Terrace, BN2 Brighton and Hove, England, GB
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Brought a mattress from Benson’s after looking at other stores. We visited the Brighton store and the individual was very polite and one thing that was very much appreciated was the fact that he sho... See more
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Friendly staff, and I didn't have to wait too lo long like other large chains. The sofa itself was packed with a minimal amount of material which is great for the environment. The sofa is fairly comfo... See more
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The service in the store from Adie was 2nd to none. We were kept informed of the progress of our order & delivery right up to 1 hour before on the day. The delivery men were very courteous when they a... See more
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Company details
About Bensons For Beds - Brighton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Pelham Terrace, BN2, Brighton and Hove, England, United Kingdom
4.7
Excellent
145 reviews
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Brighton store
Manisha at the Brighton store was fantastic. She was so helpful and understanding of our situation.
March 12, 2026
Unprompted review
Reply from Bensons For Beds - Brighton
Thank you for your lovely review! We’re so glad to hear that Manisha was fantastic and really took the time to understand your situation. She’ll be thrilled to know her support made such a positive difference,
Megan | Customer Care Specialist 😊
Absolutely no pressure sales .
Absolutely no pressure sales .
Plenty of information and answers to my questions.
All with a smile and humour.
Great service
March 23, 2026
Reply from Bensons For Beds - Brighton
Thanks for the great review Mr Blomfield! No‑pressure, plenty of answers, and a bit of humour — that’s exactly how we love to help. So glad you enjoyed the service and hope to see you again in the future,
Megan at Customer Care💜
The pleasure of meeting Iqbal
I finally decided that I have had enough of waking up with backache,so me and my daughter visited our local Bensons For Beds.
On entering we were greeted by Iqbal.He asked if he could help,and I explained that I was after a new mattress.He proceeded to show us the range and gave us time to consider the numerous options.
Having chosen an extra firm one he settled in to the painless process of the paper work.I even bought a new bed for my grandaughter.
Iqbal was a pleasure to deal with,and a credit to the company.
Thankyou Iqbal.
March 14, 2026
Unprompted review
Reply from Bensons For Beds - Brighton
Thanks for the brilliant review John! Sounds like Iqbal helped you go from backache to best‑choice mattress in no time — and even a new bed for your granddaughter! He’ll be chuffed to hear your kind words. Wishing you a peaceful nights sleep,
Megan at Customer Care!💤
The staff at Bensons in Brighton were…
The staff at Bensons in Brighton were amazing and a credit to the store. We came in for a bed for me, but ended up with a bed and frame for my mum. They were fun, knowledgeable and attentive, and nothing was too much trouble.
Definitely recommend ☺️
March 14, 2026
Reply from Bensons For Beds - Brighton
Thank you so much for the fantastic feedback Scott! 😊 The team at Bensons in Brighton will be thrilled to hear they made such a great impression. We love that you came in for one bed and left with the perfect setup for both you and your mum!
Fun, knowledgeable, and attentive service is exactly what we aim for, and it’s wonderful to hear nothing was too much trouble.
Thanks for the lovely recommendation — it really means a lot,
Megan at Customer Care
Good experience Iqbal who served us was very friendly
Iqbal who served us was very friendly, knowledgeable and helpful
March 16, 2026
Reply from Bensons For Beds - Brighton
Thank you for your review Mrs Murphy! We’re delighted to hear that Iqbal was friendly, knowledgeable, and helpful.
We hope to welcome you back soon!
Megan at Customer Care💜
Great mattress, great customer service
I’ve had a great experience getting a bed from Bensons in Brighton. The store manager Ryan was incredibly helpful. He gave me plenty of time and space to think through different options and helped me find the best deal. I usually prefer to buy things online, but in this case it was really useful to have a person who could help me set up the delivery and with setting up the financing. I initially got the Staples superking extra firm mattress, but after trying to adjust to the new mattress it became clear it’s too firm. Ryan was excellent in helping me exchange the mattress to a firm. I am really glad I had his support. Without him it would have been a very stressful ordeal to organise everything.
The mattress itself is great. I’ve had it for 2 weeks now. I used to wake up many times each night because my muscles and joints would get sore. I used to also wake up very easily if my partner got out of bed. Now since I have the new mattress I sleep through the night without waking up. This has impacted my wellbeing so much it was definitely worth the investment.
For reference in the past I had a double Emma mattress. It was ok when I was sleeping on my own, a bit soft for my taste, but it wore down really quickly and started dipping when I started sleeping with a partner.
March 6, 2026
Reply from Bensons For Beds - Brighton
Thank you so much for taking the time to leave such a detailed and thoughtful review! We’re delighted to hear you had a great experience at our Brighton store, and that Ryan was able to support you every step of the way. Giving you the time, space, and guidance to explore your options — and helping with delivery and finance — is exactly the experience we aim for. We’re especially pleased that he made the mattress exchange smooth and stress‑free when the first firmness wasn’t quite right.
Thank you again for your kind words,
Megan at Customer Care💜
Really helpful service
Really helpful service. Ryan really helped us and pointed us in the right direction of mattress choice.
March 12, 2026
Reply from Bensons For Beds - Brighton
Craig,
We appreciate your feedback! It's wonderful to hear that our service was helpful and that Ryan guided you to the perfect mattress. Thanks for sharing!
Team Bensons - Jessica
Manisha at the Brighton store
Manisha at the Brighton store was very helpful, she helped us to find the best bed for us, she was lovely.
March 14, 2026
Unprompted review
Reply from Bensons For Beds - Brighton
Regi Chacko,
We appreciate your positive feedback! We're so glad to hear that you found our staff member helpful and lovely, and that they helped you find the best bed.
Team Bensons - Jessica
Warm friendly and knowledgeable staff!!
March 9, 2026
Reply from Bensons For Beds - Brighton
Thank you so much! We’re thrilled to hear you found the team warm, friendly, and knowledgeable — that’s exactly what we aim for,
Megan at Customer Care 😊🌟
Great service from start to finish and…
Great service from start to finish and very pleased with the bed.
March 6, 2026
Reply from Bensons For Beds - Brighton
andrew buckley,
We're happy to hear you received great service from start to finish and are very pleased with the bed! We appreciate your positive feedback.
Team Bensons
Was really good experience I was kept…
Was really good experience I was kept up to date with details before the delivery and was contacted by the delivery man by phone the day before and the day of the delivery They were also very quick and efficent at the delivery
March 6, 2026
Reply from Bensons For Beds - Brighton
AnnaGoudy,
We're happy to hear you had a really good experience! It's great you were kept up to date before delivery and contacted by the delivery team. We appreciate your feedback on their quick and efficient service.
Team Bensons
The staff were very knowledgable which…
The staff were very knowledgable which helped me to choose the right mattress for me
February 28, 2026
Reply from Bensons For Beds - Brighton
Mrs Carter,
We appreciate your feedback and are so glad our staff's knowledge helped you choose the right mattress. We hope you enjoy it!
Team Bensons
Needed a new mattress and BfBs was…
Needed a new mattress and BfBs was close and had multiple manufacturers to look at and try.
It was mid week when we went and very quiet in store, we ambled around for a little while before Ade introduced himself and asked of our budget and what we were looking for. He then made a couple of suggestions then left us to try them, to miraculously reappear a little while later, to ask how we were doing and then made some more suggestions before again stepping aside. We were in store for about 90 mins before we purchased a new mattress and to be fair it was actually a pleasant buying experience. Ade was very knowledgeable, kind and very relaxed. No pressure of any kind, in fact after I’d made my purchase decision, I went and found him to have a chat, while my wife made up her mind.
Delivery was a little long at 3 weeks but up until delivery we were kept informed and we were phoned in the morning of delivery with a 2 hour window then the driver phoned when he was an hour out. 2 employees carried the new mattress upstairs and unwrapped it.
All in all a pleasant and professional purchase.
February 26, 2026
Reply from Bensons For Beds - Brighton
Sharon Knox,
We're glad you enjoyed your experience in our store and found our employee helpful. We aim to provide a relaxed and informative environment. We appreciate your patience regarding the delivery timeframe and are happy it met your expectations. Thank you for your positive feedback!
Team Bensons
Bensons for Beds, Brighton
Ade was extremely helpful in store. Good service and mattress was delivered on time. Only one issue and that is the mattress has a very strong odour but that has begun to dissipate over the past few days.
January 18, 2026
Reply from Bensons For Beds - Brighton
Thank you for your feedback. We’re really pleased to hear Ade was extremely helpful in store and that your mattress arrived on time. I’m sorry about the strong odour at first — it’s normal for new mattresses to have a slight smell, but it’s good to hear it’s already beginning to fade. We really appreciate you sharing your experience with us,
Megan at Customer Care
Good service
Good service, excellent delivery updates. No heavy up selling and I now sleep on a very comfortable mattress
February 26, 2026
Reply from Bensons For Beds - Brighton
Thank you for your feedback — we’re delighted to hear you received good service, found the delivery updates excellent, and are now enjoying a very comfortable mattress without any pressure selling.
Until next time, take care,
Megan at Customer Care!
very helpful in choosing which bed we…
very helpful in choosing which bed we wanted no pressure in buying and Uh Manisha was great
February 22, 2026
Reply from Bensons For Beds - Brighton
Thank you so much for your lovely review Mr White!
We’re really glad to hear you found the team helpful while choosing the right bed, and that you felt no pressure at any point — that’s exactly how it should be.
A special shoutout to Manisha, who will be delighted to know she made your experience such a positive one!
Thanks again for taking the time to share your feedback. We truly appreciate it,
Megan at Customer Care
Rest easy
Excellent service, from in store (Brighton) all the way through to delivery. Informed advice when in store, and we have been kept informed every step of the way with our order and delivery.
January 29, 2026
Reply from Bensons For Beds - Brighton
Really appreciate your lovely review Mike! Great to know the Brighton team gave informed, helpful advice and that communication was clear throughout your order and delivery. Thanks for sharing your experience with us,
Megan at Customer Care⭐
Reply from Bensons For Beds - Brighton
Thank you for your lovely review! 😊 We’re so pleased to hear that everything went exactly as planned. Your feedback is really appreciated,
Megan at Customer Care
Everything happened as said
Everything happened as said. Impressed from sales to delivery and by the quality of the product. Thank you Mr and mrs Benson!
February 20, 2026
Reply from Bensons For Beds - Brighton
We appreciate your positive feedback! We're so happy to hear everything happened as expected, from sales to delivery, and that you're impressed with the product quality.
Stewart - Team Bensons
There is a great selection of beds
There is a great selection of beds. Iqbal was very patient with us, explaining all the different types and not rushing or pressurising us at all. Everything, even when paying and arranging delivery was explained in full.
February 17, 2026
Reply from Bensons For Beds - Brighton
We're happy to hear you found a great selection of beds and that our team member was patient, explaining everything thoroughly without pressure. It's great that payment and delivery arrangements were fully explained. We appreciate your feedback!
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