We were warmly welcomed when we entered the store. Karen gave us the space to browse without making us feel pressured but was on hand to offer guidance when needed. The advice and help we were given w... See more
Company replied
Location
Switch locationUnit 5 Westwood Retail Park, Westwood Road, CT10 2RQ Broadstairs, Kent, GB
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See what reviewers are saying
Struck gold with Bensons for Beds! Went to our local store looking for an ottoman double bed for the spare room and came out with an absolute bargain stock clearance Superking for our bedroom. Right c... See more
Company replied
Staff ( Karen) very patient ,lots of information given , nothing was too much trouble. Excellent service. Store was quiet dark and not well set out
Company replied
As we walked into the store we were welcomed and ask if we needed any help, we explained what we were after and Tyrell escorted us to the products. He left us to wander around the department. As We le... See more
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Company details
About Bensons For Beds - Broadstairs
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, United Kingdom
- 1843860976
4.9
Excellent
698 reviews
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Such a kind friendly staff member
Such a kind friendly staff member
Product was perfect for what we wanted
Isn’t the first time we have brought from bensons and it won’t be the last
May 23, 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're so pleased you found our team kind and friendly, and that your product was perfect! Thank you for your continued loyalty.
Team Bensons
The young lady was very helpful and…
The young lady was very helpful and knowledgeable
May 9, 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're glad our team member was helpful and knowledgeable. Thank you for your kind feedback!
Team Bensons
Excellent customer service in store…
Excellent customer service in store from Kyle. Timely follow ups about delivery and clear communication. Would definite recommend Bensons at Westwood Cross.
Two deliveries were handled very well too .
May 17, 2026
Reply from Bensons For Beds - Broadstairs
We're so pleased to hear about the excellent in-store service and clear communication regarding your deliveries. It's great to know you would recommend us!
Team Bensons - Jess
Top service
Knowledgeable, professional and friendly staff. Everything they said would happen, happened! Not common place nowadays!
April 22, 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We are so glad to hear that our team provided such a positive and reliable experience for you. Thank you for your kind words!
Team Bensons - Jess
Brilliant experience thanks to Karen
Me and my partner visited Bensons for Beds to look for a new mattress, and we were helped by Karen. She was absolutely lovely! Calm, friendly, and genuinely helpful without ever being pushy. She took the time to explain everything clearly, helped us try different firmness levels using the machine, and made sure we understood what would suit us best. It was such a refreshing experience compared to the usual sales pressure you get elsewhere. Karen made us feel comfortable and confident in our choice and she really deserves recognition for how she treats customers.
The mattress itself is incredibly comfortable and definitely worth the money, as are the pillows.
May 9, 2026
Reply from Bensons For Beds - Broadstairs
We're so pleased to hear you had such a positive experience finding your new mattress with us. It's wonderful to know our team made you feel comfortable and confident in your choice. We appreciate you highlighting the excellent service you received!
Team Bensons - Jess
first class service
very easy going sales staff , very knowledgeable and helpful.
made the whole process enjoyable.
10 /10
May 10, 2026
Reply from Bensons For Beds - Broadstairs
Love this! 😊 Easy, enjoyable, and 10/10—thank you so much for the amazing feedback ✨
Reply from Bensons For Beds - Broadstairs
That’s great to hear! 😊 We’re so pleased Carl delivered great customer service. Thanks for taking the time to share your feedback—we’ll be sure to pass it on! ⭐
Kyle was really helpful ...
Kyle was really helpful and listened to my requirments - not only for the style of bed I was looking for and mattress but also the price point which was really important. Answered all my questions and didnt put any unnecessary pressure on, that you would usually expect from a sales person (we can give me the ick) Really easy to chat to and helpful - would defo use again for my next purchase - Thanks again Kyle 👍👍
May 6, 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're so happy to hear that you had such a positive experience! It's great to know that our team member was so helpful and respectful of your needs and budget. We appreciate your feedback and will be sure to pass on your kind words.
Team Bensons
Great sales lady at Westwood branch…
Great sales lady at Westwood branch went through every mattress she saw suitable for my needs. Great delivery guys friendly and polite
May 1, 2026
Reply from Bensons For Beds - Broadstairs
We're so happy to hear that our sales lady at the Westwood branch was so helpful in finding the right mattress for you! We're also glad the delivery went smoothly!
Team Bensons
Maxine was really great at the Westwood…
Maxine was really great at the Westwood Cross, Broadstairs branch. We originally visited a few months ago and came back recently to make the purchase and she remembered us and the mattress we were originally looking at.
May 4, 2026
Reply from Bensons For Beds - Broadstairs
We're delighted to hear that your experience at our Broadstairs branch was so positive! It's great to know that our team member remembered you and the mattress you were interested in. Thank you for your feedback.
Team Bensons
Graham was very helpful and knowledgeable in the process of my decision
Good service, polite and respectful
May 2, 2026
Reply from Bensons For Beds - Broadstairs
We appreciate you letting us know our service was good, polite, and respectful. Thank you for your positive feedback!
Team Bensons
I bought a bed at Bensons for Beds…
I bought a bed at Bensons for Beds today, 04/05/2026, in Ramsgate. Kyle was fantastic, straight to the point and very accommodating. fantastic service. thank you
May 4, 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're so happy to hear that our Ramsgate team member was fantastic and accommodating while you were buying a bed! We appreciate your positive feedback and thank you.
Team Bensons
Excellent service from all staff from…
Excellent service from all staff from start to finish. Will definitely use Bensons again
May 3, 2026
Reply from Bensons For Beds - Broadstairs
Thank you so much! 🌟 We’re thrilled you had a great experience from start to finish—can’t wait to welcome you back to Bensons again soon! 😊🛏️
Helpful without being pushy
Maxine helped us with our purchase. She was helpful without being pushy
April 27, 2026
Reply from Bensons For Beds - Broadstairs
Thank you! 😊 We’re so glad Maxine was helpful and easy to shop with — friendly, knowledgeable, and never pushy is exactly how it should be. We’ll be sure to pass on your kind words! ⭐
Five star service…
From the sales guy in store being super knowledgeable and friendly. To the amazing delivery guys Philip and Taiwo. Working super hard to deliver my new bed to the 3rd floor without a grumble. I would definitely use bensens for beds again. 5 star service.
April 24, 2026
Reply from Bensons For Beds - Broadstairs
Thank you so much for the 5‑star feedback! We’re delighted to hear our in‑store sales colleague was knowledgeable and friendly, and that Philip and Taiwo went above and beyond with the delivery — especially tackling those three floors without a grumble! We’ll be sure to pass on your kind words. Thanks again for choosing Bensons for Beds, we’d love to welcome you back.
Reply from Bensons For Beds - Broadstairs
Thank you! 😊 We’re so pleased you’re happy and that you received great all‑round customer service. Enjoy your purchase,
Megan | Customer Care Specialist🛏️✨
Reply from Bensons For Beds - Broadstairs
Thank you! 😊 We’re pleased you experienced kind contact and received helpful recommendations—just what we aim for.
Your store rep was brilliant with my…
Your store rep was brilliant with my mum, he was very helpful, knowledgeable and polite, I believe his name was Tirol.
April 19, 2026
Reply from Bensons For Beds - Broadstairs
Helpful, knowledgeable, and polite—sounds like Tirol got it spot on 🙌
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Broadstairs
Much appreciated! Clear communication and no delivery delays is exactly what we aim for ⭐
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Friendly staff who didn't make you feel…
Friendly staff who didn't make you feel to pressured
April 14, 2026
Reply from Bensons For Beds - Broadstairs
Thank you for your feedback! We’re really pleased to hear our friendly team made you feel comfortable and never pressured — that’s exactly the experience we aim to provide.
Thank you for your positive review - Lauryn at Customer Care 💜
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