We were warmly welcomed when we entered the store. Karen gave us the space to browse without making us feel pressured but was on hand to offer guidance when needed. The advice and help we were given w... See more
Company replied
Location
Switch locationUnit 5 Westwood Retail Park, Westwood Road, CT10 2RQ Broadstairs, Kent, GB
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See what reviewers are saying
Struck gold with Bensons for Beds! Went to our local store looking for an ottoman double bed for the spare room and came out with an absolute bargain stock clearance Superking for our bedroom. Right c... See more
Company replied
Staff ( Karen) very patient ,lots of information given , nothing was too much trouble. Excellent service. Store was quiet dark and not well set out
Company replied
As we walked into the store we were welcomed and ask if we needed any help, we explained what we were after and Tyrell escorted us to the products. He left us to wander around the department. As We le... See more
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Company details
About Bensons For Beds - Broadstairs
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, United Kingdom
- 1843860976
4.9
Excellent
698 reviews
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Bensons for satisfaction
The young man that met me at the door (Kyle) was pleasant and welcomed me. He went to lengths to help me decide the bed and mattress we were looking for. Upon our decision he arranged everything for me and we left the store extremely satisfied. The bed arrived on time and and the two lads were more than helpful. Thank you Benson employees.
April 11, 2026
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you were greeted pleasantly and that our team member assisted you in selecting the perfect bed and mattress. We appreciate your feedback and are glad the delivery went smoothly.
Team Bensons
Very nice customer service
Very nice customer service. She was friendly and welcoming. We managed to get the desired bed frame in good time and we are happy with it.
April 5, 2026
Reply from Bensons For Beds - Broadstairs
We’re pleased to hear you received such friendly and welcoming service, and that you were able to find the perfect bed frame in good time. We’re delighted that you’re happy with your purchase.
💜 Thank you for your positive review – Lauryn at Customer Care
We was seen at the thanet broadstairs…
We was seen at the thanet broadstairs branch by Kyle and had excellent service with super quick delivery. Kyle was fantastic, thanks again!
March 30, 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
Thanks so much for the lovely feedback! 😊 We’re thrilled to hear Kyle looked after you and got everything delivered super quickly. We’ll be sure to pass on the praise — see you again soon,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Broadstairs
We appreciate you sharing your experience with us, and we are so happy to hear our customer service was helpful for you.
Reply from Bensons For Beds - Broadstairs
We appreciate your continued support and are so glad that you consistently receive excellent service from our team!
Straight away you felt at ease the…
Straight away you felt at ease the whole experience was great
April 4, 2026
Reply from Bensons For Beds - Broadstairs
Thank you for sharing! 😊 We’re delighted to hear you felt at ease straight away and that the whole experience was great. That’s exactly what we aim for—your feedback is much appreciated!,
Megan | Customer Care Specialist💤
The lovely lady Karen was very helpful…
The lovely lady Karen was very helpful and informative. In fact all the staff were helpful. I am pleased l went to Bensons on the advice of my sister as she also purchased a bed and remarked how lovely the staff were .
April 4, 2026
Reply from Bensons For Beds - Broadstairs
Thank you for the lovely feedback! 😊 We’re so pleased to hear Karen was very helpful and informative, and that the whole team made you feel welcome. It’s wonderful that your sister’s recommendation led you to us too—please thank her from us! We really appreciate your kind words,
Megan | Customer Care Specialist🙌
salesman in the store was very helpful…
salesman in the store was very helpful and knowledgeable. the delivery men were really efficient turned up on time, took my old bed away, put the new bed in its place, swept and tidied up were very friendly and helpful
April 3, 2026
Reply from Bensons For Beds - Broadstairs
We appreciate your positive feedback! 😊 We're so glad to hear the salesperson was helpful and knowledgeable, and that the delivery team were efficient, friendly, and tidy.
Brought bedroom furniture with free…
Brought bedroom furniture with free assembly . Have an issue moved furniture to clean and decorate and now its uneven hence needs leveling. Issue here is apparently the insurance on it won't level it until we fix it to the wall. Confused as to why when built this wasn't advised or even when sold . Furniture isn't worth the money for sure and the insurance they sell you may aswell pick up a drain cover and throw your money down it . Would waste your money on buying from them
April 2, 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We regret to hear about the issues you've faced with your bedroom furniture and the assembly service. We'll look into why this wasn't advised more clearly outside of the assembly instructions. Thank you for your feedback.
The gentleman graham who assisted me…
The gentleman graham who assisted me was very helpful. He didn't rush me in making a decision. Benson for beds had a lot on offer to choose from. I will certainly be recommending you to my friends and family. I can't wait for the bed to arrive &be assembled.
April 1, 2026
Reply from Bensons For Beds - Broadstairs
Thank you for the lovely feedback! 😊 We’re delighted to hear Graham was so helpful, gave you plenty of time to decide, and that you enjoyed the wide choice on offer. Your recommendation to friends and family really means a lot to us. We hope you love your new bed once it arrives and is assembled,
Megan | Customer Care Specialist✨
Mark at Broadstairs handled my order…
Mark at Broadstairs handled my order and it couldn't have gone smoother. I highly recommend them!
March 28, 2026
Reply from Bensons For Beds - Broadstairs
Thank you for the great feedback! We’re delighted Mark at our Broadstairs store made everything so smooth — we really appreciate the recommendation. Enjoy your purchase,
Megan | Customer Care Specialist🛏️✨
I would always use Bensons.
We were looking for furniture for our first home and Maxine was incredibly helpful. She helped us figure out what was best for us and was extremely supporting and approachable. Maxine was very knowledgeable about the products and helped us to ensure we had the best deals. If I was to buy again, I would always use Bensons.
March 28, 2026
Reply from Bensons For Beds - Broadstairs
Thank you so much for your lovely review! We’re thrilled to hear that Maxine was able to support you while choosing furniture for your first home—such an exciting milestone! We’re delighted to have earned your trust, and we’d be honoured to help you again in the future. Enjoy settling into your new home,
Megan | Customer Care Specialist✨
Appreciated help
The salesperson was very helpful and helped us to find the best matress for us ,thanks Kyle we are now sleeping comfortable 😴
March 29, 2026
Reply from Bensons For Beds - Broadstairs
Thank you for your lovely feedback! We’re so pleased Kyle was able to help you find the perfect mattress — sleeping comfortably is what it’s all about 😴 We’ll be sure to pass on your thanks,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Broadstairs
Thank you for your lovely feedback Karen! 😊 We’re so glad you found our team helpful and polite. We hope you love your new bed when it arrives,
Megan | Customer Care Specialist💜
From ordering a bed we were supported…
From ordering a bed we were supported in making the right choice shown the option sutable. To a smooth delivery and installation i cannot fault benson and their customer service. Amazing experience. Also a big thank you to tyrell at broadstair he was so knowledgable throughout.
February 26, 2026
Reply from Bensons For Beds - Broadstairs
Thank you so much for your wonderful review! We’re delighted to hear you felt supported from choosing the right bed all the way through to delivery and installation. We’ll make sure Tyrell at our Broadstairs store hears your kind words—his knowledge truly makes a difference. Enjoy your new bed,
Megan | Customer Care Specialist 😊
Great service, purchase and value for money
Purchased very comfortable super king-size double mattress, stylish bed frame and divan base with draws. Service was excellent, very knowledgeable with humour and Karen made sure we got value for money. As we picked up the goods we needed assistance with moving/loading and on this aspect the store went over and above which was very much appreciated. Great service and purchase all round 👍
March 26, 2026
Reply from Bensons For Beds - Broadstairs
Thank you so much for the fantastic review Mr Bowles! 😊 We’re delighted to hear you love your new super king mattress, stylish frame, and divan base. Karen will be thrilled to know her knowledge, humour, and focus on value made your experience a great one. And we’re especially glad the team could go above and beyond to help with loading your items — always happy to lend a hand! Enjoy your new setup, and thanks again for the great feedback,
Megan | Customer Care Specialist✨
good sales lady called karen who was…
good sales lady called karen who was very helpful
March 24, 2026
Reply from Bensons For Beds - Broadstairs
Thank you! Lovely to hear Karen was so helpful — we really appreciate your feedback,
- Megan at Customer Care💜
Helpful staff and no rush to collect…
Helpful staff and no rush to collect after purchase
February 17, 2026
Reply from Bensons For Beds - Broadstairs
Thank you for giving us 5 stars Paul! We’re glad you found our team helpful — and it’s great to hear there was no rush when collecting your purchase. Really appreciate your feedback,
Megan at Customer Care💜
Very informative staff,helpful without…
Very informative staff,helpful without pestering.
March 24, 2026
Reply from Bensons For Beds - Broadstairs
Thanks for the great review! So glad our team could be super helpful without hovering — the perfect mix of info and no‑pestering! 😊
Wishing you endless nights of peaceful sleep,
Megan at Customer Care💜
Great customer service
Great customer service. Answered all questions very efficient in getting things sorted
March 24, 2026
Reply from Bensons For Beds - Broadstairs
Thanks for the great review! So glad our team had all the answers and got everything sorted quickly — that’s the service we love to deliver!
Looking forward to welcoming you back in the future,
Megan at Customer Care🌟
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