Bensons For Beds - Cambridge Reviews 

397
TrustScore 4.5 out of 5

4.7

Unit 8 Cambridge Retail Park, CB5 8JL Cambridge, Cambridgeshire, GB


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Rated 5 out of 5 stars

My husband and I are in our eighties and haven't bought a bed in years. We didn't know how things have moved on and we found your Cambridge store so helpful and patient in their dealings with us. Kier... See more

Rated 5 out of 5 stars

Store Manager Monju is brilliant. He is very professional, knowledgeable, kind and friendly, and someone you can genuinely trust. He truly cares about his customers and always goes above and beyond to... See more

Rated 5 out of 5 stars

Monju at benson for beds at Cambridge was very approachable. He help me and my partner find the best mattress texture thats suits our needs which made the process of us choosing a bed very excited and... See more

Company replied

Rated 5 out of 5 stars

We visited on Monday 10th August 2026 and were greeted by Rinsha. She was excellent. Her product knowledge was brilliant and although she couldn’t provide us with the bed base we had originally decide... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Cambridge

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, United Kingdom

  • 1223356994

4.7

Excellent

TrustScore 4.5 out of 5

397 reviews

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4.7

All reviews

(397)

25,739 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful member of staff

Very helpful member of staff. Used the electronic system to help choose correct mattress Listened to what we wanted and showed us what was available in our choices. Arranged delivery and taking away our old mattress. Have bought a bed from them before and very pleased with the bed and the service they gave us

January 1, 2025
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're happy to hear that our team member was helpful in choosing the correct mattress and that you were pleased with the service. It's great to know that we could arrange delivery and removal of your old mattress. Thank you, Megan at Customer Care

Rated 5 out of 5 stars

We're looking for a superking size and…

We're looking for a superking size and found it by the help of a very kind and professional person with his expertise and experience guided, showed, and explained exactly what we wanted. It's such a great service we ever had before. Thank you so much and Happy New Year!

December 26, 2024
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're happy to hear that you found the perfect superking size with our team's help! We appreciate your kind words about the great service you received, Megan at Customer Care

Rated 5 out of 5 stars

The salesman was excellent really…

The salesman was excellent really attentive and knew a lot about the mattresses. We found the one that was most suited to us which is great

December 29, 2024
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're glad you found the perfect mattress with our attentive team member's help. Thank you for sharing your positive experience; we appreciate it! Take care,
Megan at Customer Care

Rated 5 out of 5 stars

We are so excited to meet such a live…

We are so excited to meet such a live and kind person Manju who helped us with options of choosing a matters and we found what we looked for. To our surprise 😮 we got a great price and value. it's worth. Thank you for your service and kindness and help.

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

A personalised Touch

Manju, the store manager was one of the best sales manager we ever met. He was very attentive, polite and lovely to talk to. Helped us decide on the best product for our case. Elevated the experience to a new level. Greatly appreciated.

December 17, 2024
Rated 1 out of 5 stars

Suboptimal Service

Apart from the salesman (Monju) who was very helpful, the whole experience with this company has been disappointing. Service overall has been suboptimal, products purchased have yet to be received (still waiting delivery which has been advised will be over a week late than date provided!). When calling various departments advised it is not their problem they have not been able to delivery our goods and we basically need to accept that we have to wait. I will not be buying from Bensons Beds again and certainly not recommending. Somethings cannot be helped however the way this event was dealt with with not customer focus or friendly.

December 3, 2024
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

Thank you for sharing your feedback. We’re sorry for the delays and the lack of support you experienced. Your comments have been passed to the relevant team, and we’ve taken steps to improve communication and customer service to ensure a better experience in the future.
Thank you,
Megan at Customer Care

Rated 5 out of 5 stars

Very helpful staff guided me to the right mattress for my needs

Very helpful staff guided me round the various mattresses to find one that suited my needs. They have a bed that detects where your pressure points are which helped them guide me to the perfect tension of mattress and the right level of support so that my shoulders and hips won’t hurt after a night’s sleep and I will sleep much better. They let me try various options that included memory foam, cooling gel technology and natural materials, which I preferred. The Revitalise Pocket 3800 ecolatex, in my opinion was outstanding, both in medium and firm. I had difficulty choosing between the two as they were excellent.

I settled on the medium as the new mattress starts off slightly firmer than in the shop and I generally prefer medium mattresses. They sink down slightly, easing the pressure points. I was surprised how even the firm was comfortable in this design, though. Both medium and firm in this design have a pillow top layer which is amazing. ‘Like a dreamcloud’ the member of staff said, and he was right!

November 1, 2024
Rated 4 out of 5 stars

Good selection in showr0om

Bought a bed frame via the website after visiting a showroom to look at the options. The reason we bought via the website was we needed to return home to measure our current mattress to ensure a good fit. The staff in the show room we helpful and the website easy to navigate especially as we knew which bed frame we wanted.

October 3, 2024

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