Bensons For Beds - Cambridge Reviews 

This is the 3rd bed I have purchased through bensons and again fantastic service.
Very helpful in the store and also on the phone with the customer service team.
Would always recommend them..

We went into Bensons for Beds just to browse. We did not plan to make a decision to buy at first. We tried a lot of mattresses and looked at different beds. The store manager Monju spent a lot of time explaining the different beds and mattresses to us. He was very resourceful and gave us good advice and extra tips. We bought 2 beds with storage, 2 different mattress to suit my daughter and I. We felt we have made an informed decision in getting 2 amazing beds. Thank you to Monju and we highly recommend Bensons for Beds.

Monju was extremely helpful and knowledgeable in finding the perfect mattress for me. He was very patient and gave us the time and space we needed to make a decision.

Did not feel rushed and he was not pushing us for any particular brand of mattress which was refreshing.

His guidance ensured that we got the best mattress for us and gave us a great deal.

Highly recommend this store.

The team member was very helpful. Took notice of the particular condition I have and showed me a range of options. He was very clear about how to look after the item. It was an excellent experience in customer service. Well done

The location of the store
The staff are always helpful
Am pleased with products

We had a fantastic experience purchasing our new mattress online—great service, quick delivery and good quality product.

Easy to understand the ordering process. There's plenty of choice for headboards and mattress comfort. Looking forward to our bed arriving

It was nice experience. The stall manager I think his name was Monju. He was a really experienced guy and he make us understand very wall. So I will give 5start for that.

I was dealt with by 2 members of staff, both were very helpful and I walked away with a perfect bed. I got home and had a question about my purchase, so I telephoned the store, there was no answer, I knew the shop was busy so was going to call again, but 5 minutes later a member of staff had seen the missed call and returned the call to me, excellent service.

Was not pressured but when we had questions answered promptly and helpful in making a decision

Rinsha & Monju were fantastic they gave us time to have a good look around found what we wanted and needed we had a budget and managed to get a great deal.
Will definitely be back to get our children’s beds
Thanks again

I truly enjoyed my shopping experience. Henry was serving on the day. I was given the space to browse then Henry asked details about the products I needed. Based on my budget I was given the options for me to chose from. I didn't feel rushed which I appreciated. Henry was very patient, I received answers to all my question and ended happy with a new bed and a mattress

The sales rep Henry was very helpful. He was knowledgeable and explained every deatiled feature of the product. He helped us to choose from many different qualities. He was passionate about what he does. He was polite and very positive.

Experience was very good, i was looking to purchase and take away a mattress same day, the salesman Harry was very knowledgeable, professional and absolute credit to the company. He went above and beyond what was expected of him. If this is how you regularly deal with customers i will definitely be back for my next mattress or bed. Absolute pleasure, Thank you

5 Gold stars + for Monju at Benson's for beds in Cambridge. He helped us today to find out perfect bed combination. His knowledge was impeccable and he gave us all the information we required to make the perfect decision. Thank you Monju. We would highly recommend this store. 100% for customer service.

After spending over £2000 on a bed and eagerly awaiting its arrival I was left very disappointed as the bed divan base and headboard would not fit correctly together as the struts were the wrong length . I contacted the store and the employee stated this was an ongoing problem that he was aware had happened before and assumed had been rectified years ago so they supplied me with two more taken of another bed in store that I had to go and collect . Alas these were not correct and of a thicker gauge wood so the bolts supplied were not quite long enough. This process started on may 6th 2025 and is still unresolved. I only require the correct struts or bigger bolts and after umpteen emails bensons seems to of dismissed the matter . So I’m left with a £2000 bed that’s still in bits . The Headboard was over £400 and an absolute shambles .
Be very very wary of this company and its poor quality products and time wasting “customer service ability”.
I will never buy from again ! Do not be fooled by their bed care kit .

The executive in the shop, Henry, is very helpful. I was looking for a sofa bed. He gave detail information among different beds available and the bed care guard kit. I am happy with the shop experience.

Friendly, helpful and informative advice from the member of staff who dealt with us.