Bensons For Beds - ChesterReviews 

Helpful , informative staff

Fantastic service in the Chester store, great selection of products and amazing customer service.

The staff at Bensons are very helpful! I did the mattress exchange as the first was just too hard for me & hurting my hips. There is a charge for this as expected & it wasn’t a problem & I ordered a different one a medium & it was here in 2 wks. Up to now it’s fine, I’ll know when this heat wave goes.

When we walked into shop we were greated by Dave who really looked after us went through all my options to get the right bed for me , thank you very much to Dave

The customer service from Christine was excellent. She was very knowledgeable & there was no pressure to buy. It was also nice to have the time to try out the mattresses before we made our choice 😀

Store manager and staff were great
Came on time as expected

Can't fault anything about the store. The staff really helpful especially Barry who gelled us choosing the right bed fir ys6

The guy in the Chester store Paul he was great really friendly not pushy.. I wanted certain matress at a certain price and he showed me what they had in that range I come away happy knowing I had exactly what I wanted

I went into Bensons on Sealand Park Chester to buy a new mattress. I found Dave to be very helpful and knowledgeable .He was attentive without being pushy and left me to try the two different mattress I was torn between in peace advising me to lie in the position I usually sleep in. . The delivery went smoothly and arrived within the two hour slot I was allocated. I am very pleased with the mattress which is very comfortable.

What we were told we were purchasing was not what was ultimately delivered. When choosing the bed, we explained that we did not need a headboard because we already had one that would be suitable. However, Tim, the salesperson, told us that the bed was being sold as a complete set, including the headboard, as they needed to make room for new stock. Based on this information, we agreed to the purchase.

When the bed was delivered, there was no headboard included. After contacting Tim, he denied ever saying that a headboard was part of the sale. This was extremely frustrating and disappointing.

My advice to anyone considering buying from this store is to take photographs of the exact bed you choose and ensure that any promises or details discussed are confirmed in writing. In our experience, what was promised during the sale was later denied when the issue was raised after delivery.

Very disappointed with the service received from Benson Beds Chester.

Very friendly, was later than expected time but Oliver and David… a 🏆🌟

Excellent service from Chester store (Steve) and delivery guy Daniel

No pressure sales,friendly helpful staff,answered questions and gave information actually left store to look at other beds and came back,store assistant agreed that we needed to find what was right for us,all round pleasant experience

From the moment we walked through the door we were welcomed and guided carefully through the options available for us. The member of staff who helped us was knowledgeable, explained the various types of mattresses etc available & was very attentive. It was a positive experience for my mother, who appreciated Barry’s patience & understanding and the full explanations he provided. Thanks

Stephen (Chester branch) was brilliant from start to finish. He took the time to understand what we were looking for and advised the best option whilst explaining why in great detail.

From start to finish all Bensons staff were so helpful.

Stephen, a member of staff at the Chester branch, was very helpful in my mattress purchase decision. I appreciated not being hard sold or pressured into any decision. The mattress won't arrive for six weeks, so a full review can't be given yet.

A good experience. Given space to look around but support there as and when needed. Friendly respectful sale, without pressure.

Shop assistant very helpful. Delivery swify but 1 item incorrectly sent . Error quickly addressed. Correct item received. Bed not yet assembled.

Phoned me to let me know that thay was on there way. Put the bed frame up with in 20 minutes. Did a great job.