The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
Location
Switch locationUnit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB
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See what reviewers are saying
The Lady that took my order made a mistake with the cost. I paid £ 518 for the mattress, then 5 days later the manager rang me & asked for another £120 as his staff had ordered the wrong one. I wasn’t... See more
Company replied
Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... See more
Company replied
Well what a great experience! Things have certainly moved on with Benson's since I bought from them in 2019. Appreciated the messages confirming the date promised was still honoured. Messages confirmi... See more
Company replied
Company details
About Bensons For Beds - Chippenham375
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, United Kingdom
- 1249659881
4.8
Excellent
252 reviews
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Amazing customer service
The lady In Bensons for Beds Chippenham, really helped us to find a bed that could be delivered quickly as we are soon expecting a baby and urgently needed a new bed after our old one had broke. The lady helped us look at each option for a quick delivery and eventually we found a great bed, amazing customer service, truly going above and beyond to help us.
October 13, 2023
Customer service was very good
Customer service was very good. No waiting about. Products explained professionally. Show room was inviting.
October 15, 2023
The sales lady was very helpful
The sales lady was very helpful, knowledgeable but no pressure sale which I love. Went to dreams straight after to compare before making a decision. We certainly didn’t get looked after in the same way in dreams so went straight back to bensons and bought the mattress
October 14, 2023
Great advice on products
Great advice on the types of bed bases available and mattresses, honest about discount offers, more than knowledgeable on products.
October 7, 2023
The sales representative was interested…
The sales representative was interested in my needs she asked specific questions to make sure my needs and shopping experience was enjoyable and I was satisfied with my choices. Very professional and friendly lady.
October 5, 2023
Amazing choice of beds and mattresses…
Amazing choice of beds and mattresses to try. Very knowledgeable and pleasant lady to help us.
October 3, 2023
Informed management provided excellent…
Informed management provided excellent information
September 30, 2023
Helpful and knowledgeable staff.
Very helpful staff. Wide choice of beds and mattresses and good advice given
September 29, 2023
Excellent customer service
September 23, 2023
May use AI-assist with repliesRead more
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My partner and I had in mind a bed that…
My partner and I had in mind a bed that we found on the website and was going to order it ourselves online. HOWEVER, we are so so happy we went into the store and was assisted by a lovely women named Lisa! Lisa was so attentive, knowledgeable, warm and caring! You couldn't of asked for a better assistance! Honestly, absolutely amazing. She needs a raise! Woo thank you so much Lisa :)
September 9, 2023
Unprompted review
Reply from Bensons For Beds - Chippenham375
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Reply from Bensons For Beds - Chippenham375
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. -Team Bensons
Very helpfull showed us all the…
Very helpfull showed us all the discounts and the different bed and mattresses we could have.
August 27, 2023
Reply from Bensons For Beds - Chippenham375
We really appreciate the time taken to leave us this lovely review. -Team Bensons
Staff was very helpful.
Staff was very helpful.. Only negative is the delivery waiting time!! 5 weeks but signs in store were saying usually in 7 days,,, I can hope that it may come forward but willing to wait..
August 28, 2023
Reply from Bensons For Beds - Chippenham375
Thank you for your review Steve - Team Bensons
Amazing sales advice and service from Lisa
The sales person Lisa stayed after hours to help us and was very helpful I had been to M&S John Lewis and Next and no one gave me the expert advice Lisa gave us. And all with a no trouble attitude I was so impressed. Thank you
August 21, 2023
Reply from Bensons For Beds - Chippenham375
Thank you for taking the time to leave us some feedback Linda! -Team Bensons
Poor delivery
We just bight a couple of mattresses. Vacuum packed, compact and in stock and yet it takes THREE WEEKS for delivery
August 11, 2023
Reply from Bensons For Beds - Chippenham375
Hi Andrew, thank you for your feedback. We reached out to you today to discuss any concerns. If you do need anything, please don't hesitate to get in touch -Team Bensons
Reply from Bensons For Beds - Chippenham375
Hello Peggy.
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Knowledgable and patient staff.
After visiting a competitor store a few doors away and being completely dissatisfied, I made two visits to Bensons. Both times the staff was knowledgable, patient and very helpful.
July 31, 2023
Reply from Bensons For Beds - Chippenham375
Hello Ms Santos,
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Jeff was quite pleasant and very…
Jeff was quite pleasant and very knowledgeable. All in all, an very good experience.
July 25, 2023
Reply from Bensons For Beds - Chippenham375
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback - Team Bensons
It was a good job I had done my…
It was a good job I had done my research on the internet as the salesman wasn't interested in us at all. Poor selection of single mattresses. Will shop online in future and not bother going to your shop.
July 28, 2023
Reply from Bensons For Beds - Chippenham375
Hi Sue,
We're really sorry to hear of the service you received. We have reached out to you to advise further. -Team Bensons
Best customer service
We wanted some advice on bedroom furniture. Staff were extremely helpful and knowledgeable.
Ordered the furniture we wanted, plus bunk beds and mattresses.
July 15, 2023
Reply from Bensons For Beds - Chippenham375
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
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