The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
Location
Switch locationUnit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB
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Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... See more
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A clean, bright and spacious shop, with staff that were polite, helpful, but not pushy. Understood what we wanted and listened and offered advice when and where needed, made for a good experience, sho... See more
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The Lady that took my order made a mistake with the cost. I paid £ 518 for the mattress, then 5 days later the manager rang me & asked for another £120 as his staff had ordered the wrong one. I wasn’t... See more
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Company details
About Bensons For Beds - Chippenham375
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, United Kingdom
- 1249659881
4.8
Excellent
238 reviews
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Amazing sales advice and service from Lisa
The sales person Lisa stayed after hours to help us and was very helpful I had been to M&S John Lewis and Next and no one gave me the expert advice Lisa gave us. And all with a no trouble attitude I was so impressed. Thank you
August 21, 2023
Reply from Bensons For Beds - Chippenham375
Thank you for taking the time to leave us some feedback Linda! -Team Bensons
Poor delivery
We just bight a couple of mattresses. Vacuum packed, compact and in stock and yet it takes THREE WEEKS for delivery
August 11, 2023
Reply from Bensons For Beds - Chippenham375
Hi Andrew, thank you for your feedback. We reached out to you today to discuss any concerns. If you do need anything, please don't hesitate to get in touch -Team Bensons
Reply from Bensons For Beds - Chippenham375
Hello Peggy.
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Knowledgable and patient staff.
After visiting a competitor store a few doors away and being completely dissatisfied, I made two visits to Bensons. Both times the staff was knowledgable, patient and very helpful.
July 31, 2023
Reply from Bensons For Beds - Chippenham375
Hello Ms Santos,
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Jeff was quite pleasant and very…
Jeff was quite pleasant and very knowledgeable. All in all, an very good experience.
July 25, 2023
Reply from Bensons For Beds - Chippenham375
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback - Team Bensons
It was a good job I had done my…
It was a good job I had done my research on the internet as the salesman wasn't interested in us at all. Poor selection of single mattresses. Will shop online in future and not bother going to your shop.
July 28, 2023
Reply from Bensons For Beds - Chippenham375
Hi Sue,
We're really sorry to hear of the service you received. We have reached out to you to advise further. -Team Bensons
Best customer service
We wanted some advice on bedroom furniture. Staff were extremely helpful and knowledgeable.
Ordered the furniture we wanted, plus bunk beds and mattresses.
July 15, 2023
Reply from Bensons For Beds - Chippenham375
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
Reply from Bensons For Beds - Chippenham375
Thankyou so much for this brilliant review - Team Bensons
Great store manager
Jeff the store manager was great and extremely helpful. I would give the store 5 out of 5 if it was just based on the in-store customer service. It’s only a 4 out of 5 because of the slow delivery time to get a bed frame delivered to central London.
July 1, 2023
Reply from Bensons For Beds - Chippenham375
Thankyou so much for taking the time to leave us with your review, we are so happy that you had a great experience in store!
We are sorry that we cannot deliver your order any sooner, if you would like to discuss this further, you can contact our customer service team at enquiries@bensonsforbeds.co.uk - Team Bensons
I spoke to Jeff about different beds…
I spoke to Jeff about different beds and mattresses and he was really brilliant 🤩
I bought an ottoman bed and my partner is going to get both a new bed and mattress as I said how good he was.
Absolutely first class service and would highly recommend.
June 29, 2023
Reply from Bensons For Beds - Chippenham375
Wow this is amazing! We really appreciate the time taken to leave us this review. -Team Bensons
A great shopping experience
The salesman Jeff was very informative, showed us many variations within our requirements and at no time was pushy. We thought that selecting a new mattress would involve numerous visits to different shops in order to find the one we needed. Not true overall it was a good experience and we are satisfied that Jeff helped us make the right choice.
June 19, 2023
Reply from Bensons For Beds - Chippenham375
Good Afternoon, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Chippenham store.
Team Bensons
Excellent staff who provided advice…
Excellent staff who provided advice which aided in making decision.
June 10, 2023
Reply from Bensons For Beds - Chippenham375
Thank you for your review Tom! -Team Bensons
Helpful staff who were instantly…
Helpful staff who were instantly available to answer questions but didn't intrude, a tricky balance. They respected our budget. There was a perfect mattress for us but not in the sale. Helpful lady advised us to keep an eye on the website. Found it in sale a few weeks later, went back and bought it. Not delivered yet but very happy with shopping experience and price.
Far better than a nearby competitor we visited which was not a good experience at all!
May 29, 2023
Reply from Bensons For Beds - Chippenham375
Thank you for taking the time to leave us a review Sandra! -Team Bensons
Great service
Ollie showed me the mattress that I was interested in, explained its benefits and let me try it out. He then explained the order and delivery procedure. Very friendly and efficient.
June 8, 2023
Reply from Bensons For Beds - Chippenham375
Thank you for taking the time to leave us a review Wendy! -Team Bensons
30.5 23 Chippenham 375
30.5 23 Chippenham 375
Very lovely staff willing to give time for us to decide explained everything in detail and answered all our questions and queries
Wonderful display of every make of beds in shop
Would recommend to anyone who
wants to purchase a mattress or new bed a truly good experience
May 30, 2023
Reply from Bensons For Beds - Chippenham375
Pauline, thank you so much for taking the time to write this lovely review on our Chippenham Store. We hope you enjoy your new bed once it arrives with you. Team Bensons
Your member of staff Lisa
Your member of staff Lisa made.it memorable for me.
She was so kind and patient with me dithering over what frame, headboard & mattress. Just so helpful and she didn't make me feel silly at all!! Well done to Lisa!
May 16, 2023
Reply from Bensons For Beds - Chippenham375
This is wonderful to hear Ann! We're thrilled to hear Lisa was so helpful. -The Bensons Team
Excellent customer service
Had a faulty mattress from bensons but customer service was excellent and have sorted out any issues we had so re ordered a new one from them
May 4, 2023
Jeff was very patient and accomodating
Jeff was very patient and accomodating. He was able to get us all the information we needed to make our decision.
April 20, 2023
Professional service from start to finish
Professional, helpful, friendly staff, from the moment I walked through the door until my order was delivered.
April 17, 2023
Very polite and helpful
April 17, 2023
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