The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... See more
Company replied
A clean, bright and spacious shop, with staff that were polite, helpful, but not pushy. Understood what we wanted and listened and offered advice when and where needed, made for a good experience, sho... See more
Company replied
The Lady that took my order made a mistake with the cost. I paid £ 518 for the mattress, then 5 days later the manager rang me & asked for another £120 as his staff had ordered the wrong one. I wasn’t... See more
Company replied
Written by the company
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great advice and service.
We had all our questions answered and some great advice.
First rate - thank you
First we were shown the different mattresses then were left to try as many as we wanted
The assistant left us to wander without bothering us until we were ready to make a purchase
He was extremely helpful
Good showroom, quick service although salesman a little too pushy trying to sell bed insurance also felt that delivery should be free, after all not many people could take away a bed or mattress even if given the choice.
Really positive and straightforward experience, understood our requirements and found us the perfect bed set.
The lady In Bensons for Beds Chippenham, really helped us to find a bed that could be delivered quickly as we are soon expecting a baby and urgently needed a new bed after our old one had broke. The lady helped us look at each option for a quick delivery and eventually we found a great bed, amazing customer service, truly going above and beyond to help us.
Customer service was very good. No waiting about. Products explained professionally. Show room was inviting.
The sales lady was very helpful, knowledgeable but no pressure sale which I love. Went to dreams straight after to compare before making a decision. We certainly didn’t get looked after in the same way in dreams so went straight back to bensons and bought the mattress
Great advice on the types of bed bases available and mattresses, honest about discount offers, more than knowledgeable on products.
The sales representative was interested in my needs she asked specific questions to make sure my needs and shopping experience was enjoyable and I was satisfied with my choices. Very professional and friendly lady.
Amazing choice of beds and mattresses to try. Very knowledgeable and pleasant lady to help us.
Informed management provided excellent information
Very helpful staff. Wide choice of beds and mattresses and good advice given
My partner and I had in mind a bed that we found on the website and was going to order it ourselves online. HOWEVER, we are so so happy we went into the store and was assisted by a lovely women named Lisa! Lisa was so attentive, knowledgeable, warm and caring! You couldn't of asked for a better assistance! Honestly, absolutely amazing. She needs a raise! Woo thank you so much Lisa :)

Reply from Bensons For Beds - Chippenham375

Reply from Bensons For Beds - Chippenham375
Very helpfull showed us all the discounts and the different bed and mattresses we could have.

Reply from Bensons For Beds - Chippenham375
Staff was very helpful.. Only negative is the delivery waiting time!! 5 weeks but signs in store were saying usually in 7 days,,, I can hope that it may come forward but willing to wait..

Reply from Bensons For Beds - Chippenham375
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.