The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
Location
Switch locationUnit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB
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Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... See more
Company replied
A clean, bright and spacious shop, with staff that were polite, helpful, but not pushy. Understood what we wanted and listened and offered advice when and where needed, made for a good experience, sho... See more
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The Lady that took my order made a mistake with the cost. I paid £ 518 for the mattress, then 5 days later the manager rang me & asked for another £120 as his staff had ordered the wrong one. I wasn’t... See more
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Company details
About Bensons For Beds - Chippenham375
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, United Kingdom
- 1249659881
4.8
Excellent
238 reviews
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Delivered efficiently and at the time…
Delivered efficiently and at the time they quoted.
March 20, 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your feedback Phil! 😊
We’re really pleased to hear your order was delivered efficiently and exactly at the time quoted — just the smooth, reliable service we aim for every time. 🚚✨
Thanks again for choosing us,
Megan at Customer Care
Our driver and his mate Carl and Steve…
Our driver and his mate Carl and Steve were absolutely brilliant very polite and professional only took them 30 minutes to remove old bed and install new one would definitely recommend Benson's 100% also Jeff was so knowledgeable in the shop fantastic
March 22, 2026
Reply from Bensons For Beds - Chippenham375
Thanks for the fantastic review Andy! Carl and Steve sound like absolute stars — quick, polite, and super professional. And Jeff’s know‑how in store is the cherry on top! We love hearing you’d recommend us 100%!
Thanks again for your support—it means a lot!
Megan at Customer Care🌟
Would Definitely Recommend
A pleasant experience throughout and Malcom was very accomodating especially after having had a bad experience with another retailer
March 16, 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
Thank you for giving us 5 stars! Delighted to hear your experience was pleasant throughout, and that Malcolm took such great care of you — especially after a tough time with another retailer. We’re so glad we could turn things around for you,
Megan at Customer Care✨
The Lady that took my order made a…
The Lady that took my order made a mistake with the cost. I paid £ 518 for the mattress, then 5 days later the manager rang me & asked for another £120 as his staff had ordered the wrong one. I wasn’t very happy about paying more money as I’m a pensioner, the manager told me if I didn’t pay the extra money he wouldn’t order the mattress that asked for in a aggressive manor, forcing me to borrow money from a family member.
March 4, 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the situation you faced. You should never feel pressured, especially when a pricing error was made on our side. We completely understand how upsetting and stressful this must have been, particularly as a pensioner. This is not the level of service we aim to provide.
Your feedback is extremely important to us, and we will make sure it is passed on to the appropriate team so situations like this can be investigated and handled more sensitively in future. Thank you again for bringing this to our attention,
Megan at Customer Care
Bed for bad back
Malcolm was extremely knowledgeable and helpful with no pressure to make a purchase
February 28, 2026
Reply from Bensons For Beds - Chippenham375
John Armstrong,
We're so glad to hear that our team member was knowledgeable and helpful, without pressuring you to buy. We appreciate your positive feedback!
Team Bensons
I had bought my previous bed from…
I had bought my previous bed from Bensons. Which is why I chose to visit their showroom & not a department store. Malcolm at Bensons in Chippenham, listened to what i thought i needed, knowledgeable about the suitability of the different beds for me and endless patience. Encouraged me to take my time on making a choice. Customer service, excellent. Only thing missing was a cup of coffee!
January 29, 2026
Reply from Bensons For Beds - Chippenham375
Sally T,
We're happy to hear that you had such a positive experience in our showroom. We appreciate your kind words regarding the assistance you received and are glad you felt supported in making your choice. We will consider your suggestion regarding refreshments!
Team Bensons
A new mattress at last…
After putting off getting a new mattress for far to long we decided to crack on and Sharon at the Chippenham store was a great help, made the whole process quick and efficient
February 8, 2026
Reply from Bensons For Beds - Chippenham375
Thank you for the lovely review Sally! We’re so glad Sharon at the Chippenham store made choosing your new mattress quick and easy after putting it off for so long. Enjoy the improved sleep ahead!
Megan at Customer Care🛏️
Reply from Bensons For Beds - Chippenham375
We appreciate you sharing your positive experience from sales to delivery; we are so glad you were happy with our service!
Stewart - Team Bensons
Staff were excellent helpful and kind…
Staff were excellent helpful and kind given they were dealing with an elderly couple who hadn’t a clue.
We had previously been to another well known company who couldn’t have cared less.
February 14, 2026
Reply from Bensons For Beds - Chippenham375
We're happy to hear that our staff were helpful and kind. We appreciate you highlighting their excellent service, especially compared to your previous experience. Thank you for your positive review – Lauryn at Customer Care 💜
Courteous and efficient experience.
Courteous service in store and with the delivery team. Excellent customer care follow up and communication.
Assembly service was efficient and saved us a lot of time.
Would strongly recommend.
February 11, 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
We appreciate your positive feedback! We're happy to hear that you received courteous service and excellent customer care. We're also glad the assembly service was efficient and saved you time. We value your recommendation!
Stewart - Bensons Team
Fantastic service from beginning to…
Fantastic service from beginning to end. Jeff at the Chippenham store was so helpful in advising us and making sure we had the right bed for us and Gary and Warren delivered and put our bed together in no time at all, making sure we were all ready for a good nights sleep! Great service and certainly recommend 😊
February 13, 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you received fantastic service and that our team helped you find the right bed. It's great that the delivery was quick and efficient. Thank you for your recommendation!
Stewart - Bensons Team
Reply from Bensons For Beds - Chippenham375
We're happy to hear that the bed was delivered at the agreed time. We appreciate you taking the time to leave us feedback.
Reply from Bensons For Beds - Chippenham375
We appreciate your positive feedback! We are so glad you found our service helpful.
Friendly and immaculate store.
Very friendly sales person listening to my requirements.
January 24, 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're happy to hear our salesperson listened to your requirements and provided friendly service! We appreciate your positive feedback very much.
Great customer service
Great customer service. Polite and very helpful staff. Did not feel rushed into buying. Jeff at the Chippenham branch was excellent explaining everything in detail about the sofa bed. Delivery men polite and cheerful. Great experience at will recommend for beds and sofa beds.
January 21, 2026
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you received great customer service from our polite and helpful staff. It's great to know that you didn't feel rushed and that our team member explained everything in detail about the sofa bed. We appreciate your recommendation!
Manager Jeff in the Chippenham store…
Manager Jeff in the Chippenham store was a great help. Staff let us know and encouraged us to lay on the beds to ensure we found the perfect mattress. After Jeff showing us the best sellers we ended up not only buying a mattress but also a stunning new bed frame. He told us about the different payment options and explained the warranty and accident cover. We left the store over the moon with our purchase and can’t wait for a 10/10 sleep. Thank you Jeff!
January 18, 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're happy to hear that our team helped you find the perfect mattress and bed frame! It's great to know the payment options and warranty details were clearly explained. Thank you for your positive feedback!
The salesman was very helpful and we…
The salesman was very helpful and we explored all the options, the payment was quick a painless, the bed is fantastic and using blue light discount saved us enough to get matching bedside cabinets, I would defiantly recommend, this was the Chippenham store by the b and m store
December 25, 2025
Reply from Bensons For Beds - Chippenham375
We’re so glad you had a fantastic experience at our Chippenham store! Exploring options, quick payment, and a great deal with Blue Light – sounds perfect 💜 Thank you for your positive review - Lauryn at Customer Care
5 stars for Sharon
My partner and I purchased a mattress and pillows from the Chippenham branch with the help of Sharon. Sharon was very welcoming, friendly, and gave great advice on the options available.
December 28, 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you and your partner had a welcoming experience at our Chippenham branch. We appreciate your positive feedback regarding the advice you received. Thank you for your positive review – Lauryn at Customer Care 💜
100% satisfaction.
Ever step of the process we were made to feel special nothing has been to much trouble. Very please with the whole system. Keep the good work up. Thank you.
December 15, 2025
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you felt special throughout the process and that our system met your expectations. We appreciate your kind words and are grateful for your positive feedback!
Thank you, Team Bensons - Jess
There were 2 bed specialist shops in the area. Benson were by far the most helpful and friendly they had a better range, comparable prices and a much longer guarantee.
There were 2 bed specialist shops in the visci
November 24, 2025
Reply from Bensons For Beds - Chippenham375
We’re so pleased to hear that our team stood out as the most helpful and friendly in your area! It’s great to know you appreciated our wider range, competitive prices, and longer guarantee. Your feedback means a lot to us and reinforces our commitment to excellent service.
Thank you for your positive review Caroline 💜 – Lauryn at Customer Care
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