The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
Location
Switch locationUnit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB
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Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... See more
Company replied
A clean, bright and spacious shop, with staff that were polite, helpful, but not pushy. Understood what we wanted and listened and offered advice when and where needed, made for a good experience, sho... See more
Company replied
The Lady that took my order made a mistake with the cost. I paid £ 518 for the mattress, then 5 days later the manager rang me & asked for another £120 as his staff had ordered the wrong one. I wasn’t... See more
Company replied
Company details
About Bensons For Beds - Chippenham375
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, United Kingdom
- 1249659881
4.8
Excellent
238 reviews
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Reply from Bensons For Beds - Chippenham375
We're happy to hear that you found our guidance helpful and cheerful while exploring the options. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Chippenham375
We appreciate you sharing! We are so glad that you found our staff friendly, approachable, and knowledgeable during your visit with us.
Please feel free to recommend us to friends and family!
Megan at Customer Care
Rudeness !
Arrogant sales person. Who was extremely rude to his assistant. So rude I had to remind him of manners. Then a very rude delivery driver who told me he never had time to wait while I hoovered where the last bed had been for 6:7 years. I told him, had he delivered it as arranged yesterday, maybe he would have had more time. Whilst hoovering they removed my expensive mattress, which was NOT to be taken (they have to return it ) .. so not a good experience with this company.
Bensons asked me to contact them. So that they could put this right.
I rang them this morning, spoke to a gentleman, all I got was an apology for the delivery drivers behaviour, and that they would pass it on to the company that delivered it.. so “Nothing” was put right ! I need a new mattress for another bed, I won’t be going back to Bensons Beds. I will find another company.!
October 31, 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're very sorry to hear about your experience with both our store and delivery teams. This is not the level of service we aim to provide, and we understand how upsetting it must have been.
We would like to put things right for you. Please reach out and provide your order details via this link: https://www.bensonsforbeds.co.uk/contact-us/
Kind regards,
Megan
Customer Care Team
Salesman very good got what we required
October 25, 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're happy to hear that our salesman met your needs! Thank you for your positive feedback; we appreciate it.
Wishing you all the best until next time,
Megan at Customer Care
Bed feel so comfortable and relaxing…
Bed feel so comfortable and relaxing and it help my back
October 25, 2025
Reply from Bensons For Beds - Chippenham375
We're happy to hear that our bed is comfortable and relaxing and that it helps your back. Thank you for your positive feedback,
Megan at Customer Care
Great instore Representative
The instore representative was very informative and helpful and encouraged us to try a variety of beds and matresses to understsnd the impact that the bed frame makes regarding matress comfort
October 13, 2025
Reply from Bensons For Beds - Chippenham375
Thanks for the great feedback! We’re glad our in-store rep helped you try different beds and mattresses to find the perfect comfort combo. Happy sleeping! Megan at Customer Care🛏️😊
Great help
Great help. Great service. Really helpful and helped me find what was best for me. Also had some nice offers on aswell
October 9, 2025
Reply from Bensons For Beds - Chippenham375
Awesome to hear! Helping you find the best fit (and some amazing deals) is what we’re all about. Sleep tight and enjoy those perks! Megan at Customer Care🛏️🎉
Great service from Jeff
Just been helped by Jeff at the Chippenham branch. Great service, explained everything very clearly and very helpful. Mum got a lovely new mattress, bedframe and pillow - exactly what she wanted!
September 28, 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
We appreciate you sharing your positive experience at the Chippenham branch! We're happy to hear that our colleague provided great service and that your mum found exactly what she wanted.
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you found our team member helpful! We appreciate your positive feedback.
Thank you,
Lauryn at Customer Care
Great experience with Bensons
Great experience with Bensons this time. From the selling point till delivery. Communication from the company is great so I was aware of all the steps. The delivery guy call a fee days in advance to let me know the time slot for the delivery. The quality of beds and especially the mattresses are wonderful.
September 18, 2025
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you had a great experience with us, from purchase to delivery! It's wonderful that our communication kept you informed every step of the way and that you are enjoying the quality of your new bed and mattress.
Thank you,
Lauryn at Customer Care.
Everyone involved in the process went…
Everyone involved in the process went great from the sales man Malcolm to are wonderful delivery men nothing to much trouble.
September 7, 2025
Reply from Bensons For Beds - Chippenham375
We appreciate you sharing your experience! We're so happy to hear everyone, including our delivery team, provided excellent service and were helpful throughout the process.
Take care,
Megan at Customer Care
Helpful
Helpful, friendly , informative. Very happy with the service. Looking forward to receiving my new mattress.
September 1, 2025
Reply from Bensons For Beds - Chippenham375
We appreciate you sharing your experience with us. We're happy to hear that you found our team helpful, and we hope you enjoy your new mattress!
Take care,
Megan at Customer Care
Extremely helpful and we were very…
Extremely helpful and we were very clear on what we wanted, and the sales guy guided through the processes, he was very helpful.
August 22, 2025
Reply from Bensons For Beds - Chippenham375
We're happy to hear that our sales team member was able to guide you effectively through the process. We appreciate you taking the time to share your positive experience!
Excellent service and pricing
We always use Benson's for our mattresses, excellent service and pricing, couldn't ask for more.
August 22, 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
Thank you for trusting Benson's for your mattress needs! We are delighted to hear that you have had excellent service and pricing every time. Our team is committed to providing the best experience possible for our valued customers. We appreciate your loyalty and look forward to serving you again in the future. #HappyCustomer #Benson'sMattresses
Very helpful salesperson.
August 16, 2025
Reply from Bensons For Beds - Chippenham375
Thank you so much for your kind review Yvette. We appreciate you! Hope you love your new order, Megan at Customer Care
Easy to deal with
Easy to deal with, no pressure sales. The chap who dealt with us knew exactly what we wanted and didn't try to push anything extra onto us.
I would 1000% recommend to a friend.
August 5, 2025
Reply from Bensons For Beds - Chippenham375
Thank you for your positive feedback! Our team aims to provide a hassle-free and personalized experience for our customers. We are thrilled that we could meet your expectations and we would be honoured to have you recommend us to your friends. Have a great day, Megan at Customer Care
Brilliant delivery experience
We were pretty clear what we wanted when we went to the store and were left alone to investigate and make our decisions. The paperwork for purchase was completed as quickly as possible without any push for extras to be bought. The best part of the experience was the short waiting time for the mattress to be delivered and the delivery process itself. Communication was excellent on the day of delivery and the days prior to delivery. When the mattress arrive it took less than 5 minutes for it to be taken to the room of our choice unpacked and positioned. All the packaging was taken away and we were given useful instructions for immediate care. The delivery men were pleasant and polite. Excellent service.
July 27, 2025
Reply from Bensons For Beds - Chippenham375
Thank you for your positive review! We are so glad that you had a great experience with our store, including a quick and efficient delivery process. Our goal is always to provide excellent service and we are happy to hear that we met your expectations. We appreciate your business and hope to see you again soon, Megan at Customer Care
Great service
We were very impressed by the whole process from entering the showroom to purchasing and delivery. The communication, along the way, was also very helpful.
July 21, 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
Thank you for your kind words! We strive to make the entire process of purchasing and delivery as smooth and enjoyable as possible for our customers. We are glad that you found our communication to be helpful as well. We appreciate your business, Megan at Customer Care
Reply from Bensons For Beds - Chippenham375
Thank you so much for your kind words! We're glad to hear that you had a great experience with our shop and delivery. We appreciate your support and hope to see you again soon, Megan at Customer Care
Friendly knowledgeable and good overall…
Friendly knowledgeable and good overall experience.
July 4, 2025
Reply from Bensons For Beds - Chippenham375
Thank you for your kind words! We're so happy to hear you had a great experience with our team. We strive to provide top-notch service every time. Thank you for your feedback, Megan at Customer Care😊
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