The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
Location
Switch locationUnit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB
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See what reviewers are saying
The Lady that took my order made a mistake with the cost. I paid £ 518 for the mattress, then 5 days later the manager rang me & asked for another £120 as his staff had ordered the wrong one. I wasn’t... See more
Company replied
Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... See more
Company replied
Well what a great experience! Things have certainly moved on with Benson's since I bought from them in 2019. Appreciated the messages confirming the date promised was still honoured. Messages confirmi... See more
Company replied
Company details
About Bensons For Beds - Chippenham375
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, United Kingdom
- 1249659881
4.8
Excellent
252 reviews
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Reply from Bensons For Beds - Chippenham375
We appreciate you sharing your positive experience from sales to delivery; we are so glad you were happy with our service!
Stewart - Team Bensons
Staff were excellent helpful and kind…
Staff were excellent helpful and kind given they were dealing with an elderly couple who hadn’t a clue.
We had previously been to another well known company who couldn’t have cared less.
February 14, 2026
Reply from Bensons For Beds - Chippenham375
We're happy to hear that our staff were helpful and kind. We appreciate you highlighting their excellent service, especially compared to your previous experience. Thank you for your positive review – Lauryn at Customer Care 💜
Courteous and efficient experience.
Courteous service in store and with the delivery team. Excellent customer care follow up and communication.
Assembly service was efficient and saved us a lot of time.
Would strongly recommend.
February 11, 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
We appreciate your positive feedback! We're happy to hear that you received courteous service and excellent customer care. We're also glad the assembly service was efficient and saved you time. We value your recommendation!
Stewart - Bensons Team
Fantastic service from beginning to…
Fantastic service from beginning to end. Jeff at the Chippenham store was so helpful in advising us and making sure we had the right bed for us and Gary and Warren delivered and put our bed together in no time at all, making sure we were all ready for a good nights sleep! Great service and certainly recommend 😊
February 13, 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you received fantastic service and that our team helped you find the right bed. It's great that the delivery was quick and efficient. Thank you for your recommendation!
Stewart - Bensons Team
Reply from Bensons For Beds - Chippenham375
We're happy to hear that the bed was delivered at the agreed time. We appreciate you taking the time to leave us feedback.
Reply from Bensons For Beds - Chippenham375
We appreciate your positive feedback! We are so glad you found our service helpful.
Friendly and immaculate store.
Very friendly sales person listening to my requirements.
January 24, 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're happy to hear our salesperson listened to your requirements and provided friendly service! We appreciate your positive feedback very much.
Great customer service
Great customer service. Polite and very helpful staff. Did not feel rushed into buying. Jeff at the Chippenham branch was excellent explaining everything in detail about the sofa bed. Delivery men polite and cheerful. Great experience at will recommend for beds and sofa beds.
January 21, 2026
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you received great customer service from our polite and helpful staff. It's great to know that you didn't feel rushed and that our team member explained everything in detail about the sofa bed. We appreciate your recommendation!
Manager Jeff in the Chippenham store…
Manager Jeff in the Chippenham store was a great help. Staff let us know and encouraged us to lay on the beds to ensure we found the perfect mattress. After Jeff showing us the best sellers we ended up not only buying a mattress but also a stunning new bed frame. He told us about the different payment options and explained the warranty and accident cover. We left the store over the moon with our purchase and can’t wait for a 10/10 sleep. Thank you Jeff!
January 18, 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're happy to hear that our team helped you find the perfect mattress and bed frame! It's great to know the payment options and warranty details were clearly explained. Thank you for your positive feedback!
The salesman was very helpful and we…
The salesman was very helpful and we explored all the options, the payment was quick a painless, the bed is fantastic and using blue light discount saved us enough to get matching bedside cabinets, I would defiantly recommend, this was the Chippenham store by the b and m store
December 25, 2025
Reply from Bensons For Beds - Chippenham375
We’re so glad you had a fantastic experience at our Chippenham store! Exploring options, quick payment, and a great deal with Blue Light – sounds perfect 💜 Thank you for your positive review - Lauryn at Customer Care
5 stars for Sharon
My partner and I purchased a mattress and pillows from the Chippenham branch with the help of Sharon. Sharon was very welcoming, friendly, and gave great advice on the options available.
December 28, 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you and your partner had a welcoming experience at our Chippenham branch. We appreciate your positive feedback regarding the advice you received. Thank you for your positive review – Lauryn at Customer Care 💜
100% satisfaction.
Ever step of the process we were made to feel special nothing has been to much trouble. Very please with the whole system. Keep the good work up. Thank you.
December 15, 2025
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you felt special throughout the process and that our system met your expectations. We appreciate your kind words and are grateful for your positive feedback!
Thank you, Team Bensons - Jess
There were 2 bed specialist shops in the area. Benson were by far the most helpful and friendly they had a better range, comparable prices and a much longer guarantee.
There were 2 bed specialist shops in the visci
November 24, 2025
Reply from Bensons For Beds - Chippenham375
We’re so pleased to hear that our team stood out as the most helpful and friendly in your area! It’s great to know you appreciated our wider range, competitive prices, and longer guarantee. Your feedback means a lot to us and reinforces our commitment to excellent service.
Thank you for your positive review Caroline 💜 – Lauryn at Customer Care
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you found our guidance helpful and cheerful while exploring the options. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Chippenham375
We appreciate you sharing! We are so glad that you found our staff friendly, approachable, and knowledgeable during your visit with us.
Please feel free to recommend us to friends and family!
Megan at Customer Care
Rudeness !
Arrogant sales person. Who was extremely rude to his assistant. So rude I had to remind him of manners. Then a very rude delivery driver who told me he never had time to wait while I hoovered where the last bed had been for 6:7 years. I told him, had he delivered it as arranged yesterday, maybe he would have had more time. Whilst hoovering they removed my expensive mattress, which was NOT to be taken (they have to return it ) .. so not a good experience with this company.
Bensons asked me to contact them. So that they could put this right.
I rang them this morning, spoke to a gentleman, all I got was an apology for the delivery drivers behaviour, and that they would pass it on to the company that delivered it.. so “Nothing” was put right ! I need a new mattress for another bed, I won’t be going back to Bensons Beds. I will find another company.!
October 31, 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're very sorry to hear about your experience with both our store and delivery teams. This is not the level of service we aim to provide, and we understand how upsetting it must have been.
We would like to put things right for you. Please reach out and provide your order details via this link: https://www.bensonsforbeds.co.uk/contact-us/
Kind regards,
Megan
Customer Care Team
Salesman very good got what we required
October 25, 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're happy to hear that our salesman met your needs! Thank you for your positive feedback; we appreciate it.
Wishing you all the best until next time,
Megan at Customer Care
Bed feel so comfortable and relaxing…
Bed feel so comfortable and relaxing and it help my back
October 25, 2025
Reply from Bensons For Beds - Chippenham375
We're happy to hear that our bed is comfortable and relaxing and that it helps your back. Thank you for your positive feedback,
Megan at Customer Care
Great instore Representative
The instore representative was very informative and helpful and encouraged us to try a variety of beds and matresses to understsnd the impact that the bed frame makes regarding matress comfort
October 13, 2025
Reply from Bensons For Beds - Chippenham375
Thanks for the great feedback! We’re glad our in-store rep helped you try different beds and mattresses to find the perfect comfort combo. Happy sleeping! Megan at Customer Care🛏️😊
Great help
Great help. Great service. Really helpful and helped me find what was best for me. Also had some nice offers on aswell
October 9, 2025
Reply from Bensons For Beds - Chippenham375
Awesome to hear! Helping you find the best fit (and some amazing deals) is what we’re all about. Sleep tight and enjoy those perks! Megan at Customer Care🛏️🎉
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