We were served by Paul in the Colchester store. He listened to our needs, recommended to us the most suitable bed frames and mattresses and then offered us discounted prices. Nothing to complain abo... See more
Company replied
Location
Switch locationUnit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU Colchester, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We needed a new bed to replace our old one which was almost 30 years old. The salesman who sold us the bed was very helpful, there were many beds to try in the shop. We chose the mattress which was m... See more
Company replied
The lady showed me around to the mattresses that fitted my criteria, seemed to have a lot of knowledge regarding each product. Very friendly staff member
Company replied
Excellent advice on what type of mattress to purchase. Friendly and helpful assistance. On day of delivery the two workers were extremely helpful and friendly. Couldn’t be faulted. Highly rec... See more
Company replied
Company details
About Bensons For Beds - Colchester365
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU, Colchester, Essex, United Kingdom
- 1206761896
4.8
Excellent
482 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience…
Yet to use the mattress so cannot review this but from service in store to the efficiency of the delivery team, nothing to fault
July 30, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind review! We are confident that our mattress will exceed your expectations once you have the chance to use it. We strive to provide top-notch service from start to finish, and we're thrilled to hear we succeeded. Sweet dreams! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Fantastic from first viewing in the…
Fantastic from first viewing in the shop to delivery on the day .
July 29, 2026
Unprompted review
Reply from Bensons For Beds - Colchester365
"Thank you for this amazing feedback! We take pride in providing a seamless experience from start to finish for our customers. Glad we could exceed your expectations. Cheers!" Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
The lady showed me around to the…
The lady showed me around to the mattresses that fitted my criteria, seemed to have a lot of knowledge regarding each product. Very friendly staff member
July 28, 2026
Reply from Bensons For Beds - Colchester365
Thank you so much for your positive review! We are delighted that you enjoyed your experience with our knowledgeable and friendly staff. We take pride in helping our customers find the perfect mattress. Come back anytime for all your bedding needs! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Very happy with the service
The construction of the bed was done very professionally. I like the fact that the men wore protective shoes coming in to the property.
July 17, 2026
Reply from Bensons For Beds - Colchester365
Thank you for taking the time to leave us a review! We take great pride in providing professional and reliable service, and we are delighted to hear that you noticed our dedication to safety. Thank you for choosing us for your construction needs. Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Nothing to complain about! A pleasant shopping experience
We were served by Paul in the Colchester store.
He listened to our needs, recommended to us the most suitable bed frames and mattresses and then offered us discounted prices.
Nothing to complain about! A pleasant shopping experience
July 17, 2026
Reply from Bensons For Beds - Colchester365
Thank you for sharing your positive experience with Paul at our Colchester store! We strive to provide exceptional service and great deals for our customers. We are glad you had a pleasant shopping experience. Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Great service, very pleased with our new bed.
We needed a new bed to replace our old one which was almost 30 years old. The salesman who sold us the bed was very helpful, there were many beds to try in the shop. We chose the mattress which was most comfortable and them decided to add a new base and headboard.
On delivery day everything went as planned, our old bed was removed and taken away and the new one delivered and set up as planned. The delivery people were pleasent, turned up in good time and did a good job negotiating the twist and turns of our stairs.I can't fault our experience in any way.
July 13, 2026
Reply from Bensons For Beds - Colchester365
Thank you for choosing us for your new bed! We're thrilled to hear that our salesman was helpful and that you found the perfect mattress. Our delivery team takes pride in providing excellent service and we're glad they were able to make the process smooth for you. Enjoy your new bed and thank you for sharing your positive experience with us! 😊 Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Excellent service from Paul in the show…
Excellent service from Paul in the show room to good communication with a delivery slot being advised a few days before delivery. The delivery men called 10 mins before delivery to advise that they were on their way. Old mattress removed and new one delivered without any problems.
July 10, 2026
Reply from Bensons For Beds - Colchester365
Thank you for the fantastic review! We strive to provide top-notch service from start to finish and we're so glad Paul and our delivery team exceeded your expectations. We appreciate your business and hope you enjoy your new mattress. Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Totally honest and professional from sale to delivery i
Very careful on choices from sale and delivery 🚚 👍
July 14, 2026
Unprompted review
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We always strive to provide the best service and make sure our customers are happy with their purchase. Glad to hear you had a positive experience with our sale and delivery process! 🤗🚚 Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Excellent customer service
Excellent customer service.
The staff member who helped us was very professional, helpful and kind.
July 9, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We strive to provide exceptional customer service and are so glad our staff member was able to assist you professionally and with kindness. We appreciate your business! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We strive to provide the best customer service possible and are happy to hear that our interpersonal skills were appreciated.Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Max was super helpful and informative
Max was super helpful and informative ! It was refreshing to not feel pressured and just so helpful ensuring we made the right decision and purchase
July 2, 2026
Reply from Bensons For Beds - Colchester365
Thank you for the positive review! We're glad Max provided a no-pressure and informative experience. We strive to help our customers make the best decisions and we're happy to have made that happen for you. Have a great day! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Colchester-Max
Max was great once he realised that I wanted to buy a mattress. He explained the different types and how the base would impact the mattress. Overall a good and quick buying process.
June 25, 2026
Reply from Bensons For Beds - Colchester365
We are thrilled to hear about your positive experience with Max! Our team is dedicated to providing knowledgeable and efficient service to ensure you find the perfect mattress. Thank you for choosing us for your purchase! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Scott in the Colchester store was very…
Scott in the Colchester store was very helpful thank you
June 25, 2026
Reply from Bensons For Beds - Colchester365
Thank you for the positive feedback, we are so glad Scott was able to assist you! We pride ourselves on providing excellent customer service. Come back and see us soon! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
STAFF FAILED IN THEIR DUTY (from not following sales protocol), leading to UNDISCLOSED FEES, i.e. theft of money. Also unacceptable delivery standards which led to failed delivery.
I HAVE NEVER HAD SUCH A BAD EXPERIENCE with a UK retailer as I have had with Bensons for Beds.
MANAGEMENT NEEDS TO KNOW THIS: When buying a mattress, the store staff did NOT make me sign their customer checklist and did not explain the 20% cancellation/reselection fee at all - not verbally, not in writing, and not before I paid. That is the core reason I am leaving this review that nobody can trust Bensons.
I spent £1,408.99 on a mattress, on 10 June 2026. I was NOT asked to sign any checklist confirming that I understood a 20% penalty. I was not shown or talked through this policy before paying. The Terms and Conditions link was only emailed to me AFTER THE PAYMENT had already gone through, even though the T&Cs say I need to read them and understand them before the sale - THE STAFF DID NOT DO THIS. In my view, that is completely unacceptable for such a significant charge.
The delivery on 24 June was equally poor. The delivery team made one brief attempt to get the mattress upstairs, then refused to try a reasonable alternative angle. I was not asking them to damage or force the mattress — simply to try rotating it differently. Instead, one of the staff went outside, called the office without consulting with me, and reported it as a failed delivery. The mattress was then taken away. I was left having paid over £1,400 with no mattress.
When I went back to the Colchester store the next day, I was told there should have been a customer checklist showing that I had been made aware of the 20% charge. I asked him to find my signed copy. (As I heard him curse under his breath...) THERE WAS NO SUCH SIGNED CHECKLIST COMPLETED BY THE SALES STAFF WHO DEALT WITH MY PURCHASE. I had never seen it before. To me, that says everything.
Bensons are now trying to say that if I want a refund, they will only refund 80% and keep 20%. I find that OUTRAGEOUS. They did not deliver the mattress, they did not get my agreement to classify the delivery as failed, and they did not properly inform me of the 20% charge before taking my money.
Their customer service response has also been deeply disappointing. Rather than acknowledging the obvious problem — that I was never made to sign the checklist and was not properly informed of the fee — I was told I would need to wait for internal checks and for the salesperson to be asked what he remembered. That is simply not good enough.
The documentary evidence is clear:
- no signed checklist,
- no signed acknowledgement of the fee, and
- Terms and Conditions sent only after payment.
This TERRIBLE EXPERIENCE with Bensons for Beds has caused huge stress at the worst possible time, as we were moving into a new property and needed a mattress to sleep on. Instead, we've been left without the product we paid for and then tried to penalise us financially for a failed delivery that I dispute.
I am 100% dissatisfied with Bensons for Beds. Based on my experience, I would strongly warn other customers to never buy from them. Do not rely on what is said in store. We have had no mattress, no proper accountability, and Bensons trying to keep hundreds of pounds. What's more, after the delivery failed, the customer services team never got in contact with me to discuss options for a replacement etc.
ABSOLUTELY AVOID BENSONS, and I will not stop in this case to get a full refund due to the negligent duties of their staff.
June 24, 2026
Unprompted review
Reply from Bensons For Beds - Colchester365
We’re very sorry to hear about your experience and the frustration it’s caused. We will contact you within 24-48 hours once your case has been reviewed. Please accept our sincere apologies for the stress and inconvenience caused while we continue to investigate this matter.
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We strive to provide exceptional service and accurate information to our customers. It's wonderful to hear that we have met your expectations. We appreciate your support and look forward to serving you again. Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Very helpful
Very helpful, let us test the mattresses out, let us take our time looking. The staff were fantastic and especially the young girl Liliana was so helpful and gave us great advice for before we purchased. Great asset to your team.
June 19, 2026
Reply from Bensons For Beds - Colchester365
"Thank you for your kind words! We are thrilled to hear that our team was able to provide you with a positive and helpful experience. Liliana is truly an asset to our team and we are grateful for her excellent customer service. We hope you enjoy your new mattress!" #HappyCustomers #GreatTeam Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Plenty to choose from
Plenty to choose from, and nice knowledgeable people to guide us around the store.
June 16, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We always strive to provide a wide variety of options and helpful staff to make your shopping experience enjoyable. We appreciate your support and hope to see you again soon! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Lee was incredibly helpful and even…
Lee was incredibly helpful and even remembered us from the time we were in the shop the month before!
June 12, 2026
Reply from Bensons For Beds - Colchester365
Thank you so much for your kind words! We always strive to provide top-notch service and we're thrilled to hear that Lee made a lasting impression on you. We hope to see you again soon! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
It’s our second bed in recent months…
It’s our second bed in recent months from this store the team Courteous polite sales knowledgeable without being pushy or over bearing.
June 10, 2026
Reply from Bensons For Beds - Colchester365
Thank you so much for your continued support and kind words! Our team strives to provide exceptional service without being pushy. We are glad to have you as a loyal customer! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
We received superb customer service…
We received superb customer service from Max. He was very attentive and listened to our needs and concerns.
June 9, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We strive to provide excellent customer service and we're thrilled that Max was able to meet your needs and concerns. We hope to see you again soon! #CustomerSatisfaction #GreatService Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.