Extremely helpful and knowledgable about the products but we were expecting The matttress to have been on offer at a cheaper price as the shop was closing down ,however the pillows and mattress cover... See more
Location
Switch locationUnit G Congleton Retail Park, Barn Road, CW12 1LJ Congleton, Cheshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Darryl and Martin from Congleton bensons were so helpful. Nothing was too much trouble. The bed arrived well packaged and looks amazing in the room Thank you for the fast and efficient service you bot... See more
I was pleased with our transaction. Unfortunately, we weren’t able to collect it on the date we were given initially, but it did arrive just in time for our visitors arriving. There was confusion dur... See more
Darryl was extremely helpful and gave lots of hits and tips for putting the bed together. It was a great first experience and I will be sure to recommend to family and friends in the future
Company details
About Bensons For Beds - Congleton188
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit G Congleton Retail Park, Barn Road, CW12 1LJ, Congleton, Cheshire, United Kingdom
- 1260276349
4.8
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were very helpful…
The staff were very helpful and relaxed with a good knowledge of what they are selling
October 5, 2023
Excellent service
Excellent service
kept in touch with all updates on offers
Good advice
Friendly nothing too much trouble
September 24, 2023
Darryl
Daryl, the chap who dealt with us in buying a divan bed and mattress for our son, was polite, informative and extremely helpful. We would recommend and buy from him again without hesitation. Please pass on our thank you to him at the Congleton Benson's for Beds branch.
September 25, 2023
good advice
September 24, 2023
If I could put minus one star I would…
If I could put minus one star I would do.
Ordered bed base, head board and mattress 02/08/2023.
Delivery date date was 29/08/2023.
We were told the mattress was out of stock and would be delivered 12/09/2023.
We were then told 11/09/2023 that the base was now out of stock.
We were told that someone would call us to advise of new delivery date and we didn't hear anything from them. REDICULOUS. Its clear BENSONS FOR BEDS don't care about customers sleeping on a mattress on the floor after paying in full for the bed and mattress.
September 12, 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lovely experience
It was so lovely and excellent advice No pressure really nice guy. Definitely recommend to friends and family this is our second mattress we’ve had and we love it. Great company great people thank you💯
September 2, 2023
Reply from Bensons For Beds - Congleton188
Thank you for taking the time to leave us some feedback! -Team Bensons
Great customer service with expert…
Great customer service with expert knowledge that made the purchase easy
August 31, 2023
Reply from Bensons For Beds - Congleton188
We really appreciate the time taken to leave us this lovely review. -Team Bensons
Lovely professional and knowledgeable…
Lovely professional and knowledgeable staff. Did not feel pressured at all, they were there in the background for any questions and advice. Lots of choice and designs available. Great service. This is our second purchase from Bensons for beds, highly recommend.
September 1, 2023
Reply from Bensons For Beds - Congleton188
Thank you so much for your great review! -Team Bensons
Darrell was kind and welcoming he tried…
Darrell was kind and welcoming he tried to accommodate us
August 21, 2023
Reply from Bensons For Beds - Congleton188
Thank you for your 5* review Debra! -Team Bensons
Reply from Bensons For Beds - Congleton188
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Excellent service
From ordering in store to delivery the service has been excellent, the delivery was done with very little disruption, Matt and Tawanda could not have been more helpful (even wearing shoe covers) and were extremely professional, I would have no hesitation in recommending Benson for Beds
August 15, 2023
Unprompted review
Reply from Bensons For Beds - Congleton188
This is amazing to hear! We'll be sure to pass on your wonderful feedback. -Team Bensons
Reply from Bensons For Beds - Congleton188
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
Helpful staff and a comprehensive…
Helpful staff and a comprehensive selection of beds meant that we found exactly what we were looking for. Looking forward to receiving our new bed
July 30, 2023
Reply from Bensons For Beds - Congleton188
Hello Alison
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
Darryl
Darryl, the member of staff that completed the transaction was extremely helpful throughout the experience. His knowledge and friendly manner was very much appreciated.
August 1, 2023
Reply from Bensons For Beds - Congleton188
Hello Michael,
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Darryl can be given the credit he deserves. - Team Bensons
Outstanding customer service from the…
Outstanding customer service from the professionals, cant thank you enough for the care and attention you gave, 10 stars from me, amazing.
Highly recommend dont go anywhere else.
Many many thanks guys.
July 18, 2023
Reply from Bensons For Beds - Congleton188
Hello Paula,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
Very friendly and professional
July 25, 2023
Reply from Bensons For Beds - Congleton188
Hello EB,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Really friendly welcome, service with a smile.
Really friendly welcome. I had called into the shop to see what a bed I had looked at online looked like in real life. I got a warm welcome and lots of help and advice sbout the bed, how it would be delivered and tips on how it goes together. I was also able to just pay a deposit until the week before delivery. So I did my order in the store thanks to service with a smile, warm welcome and a bit of humour too. The bed hasn’t arrived yet but the ordering process was fantastic. Thank you Darryl.
July 21, 2023
Reply from Bensons For Beds - Congleton188
Hello Anita.
Thank you for your lovely feedback! We are so pleased to hear that the service in store has been nothing short of amazing! We really appreciate you taking the time to leave some positive comments. - Team Bensons
Lewis is great sales person
Lewis is great sales person. Very knowledgeable regarding products, not pushy let us get on with it but a great help when we needed him. He's credit to your company.
July 6, 2023
Reply from Bensons For Beds - Congleton188
Wow, thank you for taking the time to highlight Lewis and his service, we're thrilled to see it! -Team Bensons
Friendly knowledgeable staff
Friendly knowledgeable staff Even put up with two manic children!
July 2, 2023
Reply from Bensons For Beds - Congleton188
Thankyou so much for your review, we are so happy to hear that our staff were able to provide you and your children with such a positive experience! - Team Bensons
Darryl the southafrican
Darryl was very helpful didn't push the sale was very polite understanding with my wife health issues to help find the right type of mattress that would suit us both
July 1, 2023
Reply from Bensons For Beds - Congleton188
What an amazing review! We really appreciate the time taken to leave this feedback for us. You deserve nothing less than a great night’s sleep! -Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.