Bensons For Beds - Crewe641 Reviews 

211
TrustScore 5 out of 5

4.9

Grand Junction Retail Park, CW1 2RP Crewe, Cheshire, GB


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Rated 5 out of 5 stars

We enquired about a bed in February of this year, being aware that we would not be ready for delivery until possibly June. This was not a problem for John at the Crewe shop, he took us on a full tour... See more

Company replied

Rated 5 out of 5 stars

Bed buying made easy. From entering the Crewe store to completing our purchase we were looked after by Jon. His knowledge of the products was second to none. He explained the different types of beds... See more

Company replied

Rated 5 out of 5 stars

We bought a discount sofa bed from the retail park shop in Crewe. The salesman Dave is wonderful. He offered us flexibility so that we paid first and got the item after our new house is ready. On the... See more

Rated 5 out of 5 stars

When we entered the store after a few minutes We were approached by a member of staff to ask if we needed help but the lady didn’t pester us she left us to look around first. When we needed help she w... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Crewe641

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Grand Junction Retail Park, CW1 2RP, Crewe, Cheshire, United Kingdom

  • 1270213967

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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4.9

All reviews

(211)

26,021 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent customer service from purchase to delivery

June 11, 2025
Unprompted review
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Reply from Bensons For Beds - Crewe641

We are happy that the entire process was smooth and enjoyable. Thank you for taking the time to leave us this glowing review. We are grateful for your business and hope you enjoy your new purchase.

Rated 5 out of 5 stars

It’s just good not to be hassled by…

It’s just good not to be hassled by sales staff until you need there help!

June 1, 2025
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Reply from Bensons For Beds - Crewe641

We're glad you enjoyed your experience and appreciated our team's approach. Thank you for your positive feedback; it means a lot to us!
Take care,
Megan at Customer Care

Rated 5 out of 5 stars
Bensons For Beds - Crewe641 logo

Reply from Bensons For Beds - Crewe641

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our service and support. We strive to provide the best possible experience for you. We look forward to seeing you again in the future. Thank you for choosing us!
Sleep well, Team Bensons💜

Rated 5 out of 5 stars

Helpful and friendly service

Helpful and friendly service
Didn’t mind spending time providing information answering any questions I had

April 29, 2025
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Reply from Bensons For Beds - Crewe641

Thank you for your wonderful review. We are happy that our team was able to help answer all your questions and provide you with all the information you needed. Thank you for taking time to leave us a review.

Rated 5 out of 5 stars

Lovely young lady made the mattress…

Lovely young lady made the mattress purchasing an enjoyable experience.

May 2, 2025
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Reply from Bensons For Beds - Crewe641

We are glad to hear our team made your experience enjoyable. We strive to provide each customer with a memorable experience. Thank you for taking the time to leave us this glowing review. We hope you enjoy your new mattress. Sweet dreams :)

Rated 5 out of 5 stars

Very helpful

Went in to replace our old mattress. Tamarrah was very helpful and gave us great advice before we made our decision on what to get.

March 25, 2025
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Reply from Bensons For Beds - Crewe641

Thank you for choosing our store to upgrade your mattress! We're thrilled to hear that Tamarah provided exceptional service and helped you find the perfect mattress. We appreciate your business and hope you enjoy your new purchase. Have a wonderful day!

Rated 5 out of 5 stars

Excellent Service

Excellent Service. not too pushy just very helpful as and when we needed it.

March 10, 2025
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Reply from Bensons For Beds - Crewe641

Thank you for your kind words! We're thrilled to hear that our team was able to assist you without being overbearing. We strive to provide exceptional service and are happy to hear we met your expectations. We appreciate your business!

Rated 5 out of 5 stars

Jon was helpful in attending to our…

Jon was helpful in attending to our needs and has given us options fit for our choices and budget. Thank you for assisting us in choosing a great bed for us!

March 6, 2025
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Reply from Bensons For Beds - Crewe641

Thank you so much for your glowing review! We're thrilled to hear that Jon was able to provide you with excellent service and help you find the perfect bed for your needs and budget. It was our pleasure to assist you in making a great choice. Sweet dreams!

Rated 5 out of 5 stars

Jon.

Jon, for the second time was brilliant. This was the third bed and fourth mattress I have bought in the last 6 months….. I will be back!

January 21, 2025
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Reply from Bensons For Beds - Crewe641

We're happy to hear that you had another brilliant experience! We appreciate your continued business and are grateful for your positive feedback regarding our service.
Take care,
Megan at Customer Care

Rated 2 out of 5 stars

poor service for price

bed arrived and assembled by delivery team who had no training on new design.
spacers for headboard were similar to size if space through bed and so slipped through when tightened. headboard is now wobbly.
electric bed, motor not working correctly, now have to wait for replacement motor form my new bed.

January 6, 2025
Unprompted review
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Reply from Bensons For Beds - Crewe641

We appreciate you bringing this to our attention. We regret that the assembly and motor functionality did not meet expectations. We're looking into the assembly issues and arranging for the motor replacement. Thanks for your feedback, Megan at Customer Care

Rated 5 out of 5 stars

The man that served us was very helpful…

We went into the shop 30th December man that served us was very helpful but not pushy, his name was Jon, we weren't rushed he let us take time so we got the correct mattress, explained everything to us in a ordered manner.

January 2, 2025
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Reply from Bensons For Beds - Crewe641

We appreciate you taking the time to share your experience! We're happy to hear that you felt supported in choosing the correct mattress and that our team member was helpful and informative without being overbearing. Thank you, Megan at Customer Care

Rated 5 out of 5 stars

The salesman was extremely helpful

The salesman was extremely helpful, talked me through all the options as I was clueless. Gave me time to wander and look without pressure.

December 29, 2024
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Reply from Bensons For Beds - Crewe641

We're glad you found our salesperson helpful and informative! We appreciate that they provided you with the space to explore your options without any pressure. Thanks for your feedback, Megan at Customer Care

Rated 5 out of 5 stars

Fantastic!

What an amazing experience it was buying our beds from Bensons For Beds. Amanda greeted us and was lovely. She passed us over to Jon as he initally spoke with us several weeks before when we visited to explore our options. (It was Jon's professionalism and personality that took us back to the store!)
He was really knowledgeable, super friendly and easy-going. Nothing was too much work for him and we were able to take our time and test the products to ensure we made the best decision. I would highly recommend this (Crewe) store. What a pleasure! We can't wait for our new beds! Thanks guys!

December 28, 2024
Rated 5 out of 5 stars

Invaluable Assistance when Choosing a New Bed

Choosing a new bed can be a daunting experience with so many options and so many different makes and styles. Our visit to Bensons for Beds however made the process of choosing the right bed and mattress a great deal easier. The Sales Executive (Claire) explained everything about the different mattresses; we were able to test a large range of different options and were finally able to select something that very closely matched our requirements. The Sales Executive then carefully guided us through the sales process, ensuring that we got our new bed at the best possible price.

Based on our experience, we wouldn't hesitate to recommend Bensons For Beds to anyone looking for a new bed and/or mattress.

November 28, 2024
Rated 5 out of 5 stars

I have ordered new bed

I have ordered new bed. Bed arrived on time but had a defect. It took longer that I would have liked to come back to me, but once Bensons did, they have replaced with no problems. Overall very good experience.

October 1, 2024
Rated 5 out of 5 stars

Excellent service and advice form Crewe Bensons

The staff at the Crewe branch were extremely helpful especially Claire. She advised on every mattress we looked at and did not pressurize us in any way. Great selection of beds and well laid out shop. This is our second bed purchased at Crewe Bensons and wont be our last. Must note that the Northwich Branch did not offer such service and couldn't be bothered with us.

October 2, 2024

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