We enquired about a bed in February of this year, being aware that we would not be ready for delivery until possibly June. This was not a problem for John at the Crewe shop, he took us on a full tour... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We enquired about a bed in February of this year, being aware that we would not be ready for delivery until possibly June. This was not a problem for John at the Crewe shop, he took us on a full tour... See more
Company replied
Bed buying made easy. From entering the Crewe store to completing our purchase we were looked after by Jon. His knowledge of the products was second to none. He explained the different types of beds... See more
Company replied
We bought a discount sofa bed from the retail park shop in Crewe. The salesman Dave is wonderful. He offered us flexibility so that we paid first and got the item after our new house is ready. On the... See more
When we entered the store after a few minutes We were approached by a member of staff to ask if we needed help but the lady didn’t pester us she left us to look around first. When we needed help she w... See more
Written by the company
Grand Junction Retail Park, CW1 2RP, Crewe, Cheshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent selection of mattresses with varying quality and prices.
Amanda and Claire were both helpful and provided assistance and guidance where required.
Excellent service,Tom was very helpful and called me to follow up and check everything was ok.I'm in a wheelchair and found that i had plenty of room to manoeuvre around the store.Good experience, would recommend this store to everyone.
Staff at the Crewe shop were very helpful. Advised on best options without being pushy. Confirmed delivery date, Bensons kept in touch throughout, delivered on time, very professional and helpful delivery staff.
Would definitely recommend
Staff helpful and knowledgable. Not pushy. Dealt with John at Crewe and he was very good and nothing too much trouble
Clair was very professional in every way. Highly recommended
Friendly staff ,asked if she could be of any help and no pressure sales talk,very helpful and quick and easy purchase.
I am a repeat customer, we had purchased a king size bed in December from Bensons at Crewe it replaced one we bought on line, the on line bed was awful so a new mattress was required. Staff answered all my questions and i wasn't rushed by them.
We also bought a double bed and this and the original were on line purchases, you really need to go into Bensons and try the beds so this month July we arrived as the store opened were greeted nicely and we then after looking at options purchased a double bed mattress. Excellent value for money and staff were very good. Delivery was arranged to suit us.
Great service friendly helpfull staff good quality goods
Excellent service good quality beds and mattresses
They were so helpful they went above and beyond there job were so helpful
The choice of beds and accessories was excellent. The staff were so friendly and helpful. The entire process from walking into the store to having our new bed arrive at our house was smooth and hassle-free.
Staff were friendly, courteous, knowledgeable and helpful. We were directed to mattresses we were interested in and the member of staff answered our questions thoroughly. We were then left to browse and try different mattresses without being followed or pestered to make a purchase. It made a refreshing change. We are now excited to take delivery of our new mattress.
Very helpful in choosing a new mattress.
Staff were very helpful in advising about the different mattresses.
Bank holiday prices were also good.
No pressure from sales person just easy transaction 😀
The guy who helped us out was so friendly! (sorry I didn't get your name, you liked my car though and warned us of the ticket man)
There was no pressure to buy anything but he was so knowledgeable about what we were after.
What can I say! Always a friendly welcome from someone who knows what they are talking about. Thank you Jon at the store in Crewe.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.