Really looked after my niece and her circumstances, highly recommend bensons for beds. The bed is an ottoman came in 3 big boxes and the guys had to open one of the boxes due to new build staircase, n... See more
Company replied
Location
Switch locationUnit 12, Doncaster Lakeside Village, DN4 5PH White Rose Way, Doncaster, GB
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See what reviewers are saying
Buying a new mattress is a big decision and especially difficult when you're so indecisive! The staff at bensons were really helpful and made suggestions about what we might like until we eventually f... See more
I had an emergency and needed a mattress as I had a base but needed to prepare my spare room for additional guests over the Xmas holiday. I really didn’t think I would be able to get a mattress bef... See more
Visited outlet store Doncaster for a replacement mattress only. Initially didn’t think we would find what we required as very small selection of doubles available. However once the staff were on board... See more
Company details
About Bensons For Beds - Doncaster838
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 12, Doncaster Lakeside Village, DN4 5PH, White Rose Way, Doncaster, United Kingdom
- 1302788436
4.7
Excellent
199 reviews
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Really looked after my niece and her…
Really looked after my niece and her circumstances, highly recommend bensons for beds. The bed is an ottoman came in 3 big boxes and the guys had to open one of the boxes due to new build staircase, not having a straight run. They then took away the box that they opened, so this was appreciated also.
March 22, 2026
Reply from Bensons For Beds - Doncaster838
Thank you so much for your lovely feedback Joanne! We’re really pleased to hear our team took such good care of your niece and were able to accommodate her circumstances. It’s great to know the delivery team went the extra mile—opening a box to navigate the new‑build staircase and even taking the packaging away afterwards. Your recommendation means a lot to us, and we’re so glad everything worked out smoothly,
Megan at Customer Care💜
Dealing with your company was an…
Dealing with your company was an extremely positive and straight forward process. Amanda in the Doncaster store was very helpful, but not overbearing. She explained about the different beds we wanted to try, then left us to try and retry them, but was on hand if we had any queries. She was very thorough in explaining the payment and delivery procedure. We were very pleased with the information we received via e-mail keeping us up-to-date with delivery times. Steve and Josh rang us to say we were the next drop off and gave us an actual time when they would arrive. They were prompt, tidy and courteous and even helped us out when we decided we didn’t need the bed base we had ordered after all by ringing and speaking to someone at customer service to sort out taking the base back (we couldn’t get through ourselves to arrange it before they arrived) which was extremely helpful and took the pressure off us. Many thanks Steve and Josh. You are a credit to the company!! When we visited the store to arrange a refund, Amanda and her colleague understood our reasoning why we decided not to have the base, but couldn’t process the refund as they couldn’t get into the system. They assured us that they would contact us today (22.1.26) so we can call in to sort out the refund. All-in-all, we had an excellent experience with Bensons for Beds and wouldn’t hesitate to come back to your store in the future.
January 21, 2026
Reply from Bensons For Beds - Doncaster838
We're happy to hear that your experience was positive! It's great to know that our team's support and clear communication made the process smooth for you. We appreciate your feedback and are glad you were pleased with our service.
Quiet & helpful
Quiet. Salesman very amenable and patient. Good choice of items to see. Overall stress free experience.
July 4, 2025
Reply from Bensons For Beds - Doncaster838
Thank you for your kind words! We strive to create a stress-free shopping experience for our customers and are glad to hear you had a positive experience with our amenable and patient salesman. Come back to see us at anytime, Megan at Customer Care
Very helpful staff & helped deliver a…
Very helpful staff & helped deliver a very good service
July 1, 2025
Reply from Bensons For Beds - Doncaster838
Thank you for your kind review! We are glad that our helpful staff was able to provide you with exceptional service. We strive to exceed our customers' expectations and appreciate your feedback. Thank you,
Megan at Customer Care
Brilliant store and service
Only called in to see if the store sold quilts! Ended up buying a new mattress! The gentleman serving was really good he gave good information and was not pushy at all. I was very happy with the purchase and the service given.
June 27, 2025
Reply from Bensons For Beds - Doncaster838
We're thrilled you found more than just quilts at our store! Our team is committed to providing top-notch service without any pressure. Enjoy your new mattress and thank you for choosing us! 😊 Take care,
Megan at Customer Care.
Good information and choice in store
Good information and choice in store, very helpful sales personnel
June 20, 2025
Reply from Bensons For Beds - Doncaster838
We appreciate you noting our wide selection and helpful team members! We are happy to hear you had a positive experience in our store. Take care, Megan at Customer Care
Reply from Bensons For Beds - Doncaster838
We're happy to hear that you received great value with timely delivery. Thank you for your positive feedback, Megan at Customer Care
Broken bed, poor response from HQ
The bed arrived broken from Bensons for beds. I spoke to their depot who said it hadn't been checked before the item was sent to me. The bed was so broken it is unusable and has no value.
They offered a full refund which i am happy with, however, this is following it's return. As the bed is unusable, I would have expected an immediate refund.
I've had to find space to store a broken bed, and arrange time for the collection at my expends. In the meantime, I'm out of pocket until the refund following collection.
I cannot understand why I have not received a refund for a bed that has no value- and is inconvenient to store.
I feel blamed and punished for something out of my control.
June 7, 2025
Unprompted review
Reply from Bensons For Beds - Doncaster838
We regret that your bed arrived broken James. We are sorry to hear it wasn't checked before dispatch. We can see that this has now been resolved with a refund. We appreciate your feedback and we'll review our processes. Thank you, Megan at Customer Care
The young man who served me was excellent.
The chap who served me in the retail park at Lakeside doncaster was extremely helpful without pushing sales. I hate being followed round shops by over enthusiastic sales people. He has got the balance just right.
June 14, 2025
Reply from Bensons For Beds - Doncaster838
We're happy to hear that you appreciated the service you received at our Lakeside Doncaster location. It's great to know that our team member provided helpful assistance without being overly pushy. Thank you for your positive feedback, Megan at Customer Care
Sales rep Nathan was really helpful
Sales rep Nathan was really helpful. Explained everything in detail. His service was excellent
June 11, 2025
Reply from Bensons For Beds - Doncaster838
We're happy to hear that you found our sales representative helpful and that they explained everything thoroughly. We appreciate you acknowledging their excellent service!
Take care, Megan at Customer Care
We were amazed with the demonstration…
We were amazed with the demonstration for us to find the perfect bed the staff were very knowledgeable on all beds and the price was amazing thank you
May 20, 2025
Reply from Bensons For Beds - Doncaster838
Thank you so much for your glowing review! Our team takes pride in providing excellent service and helping you find the perfect bed at a great price. We're thrilled to have made your shopping experience a positive one. Come back and see us soon! #HappyCustomers #GreatDeals #PerfectBed
The staff was very helpful and friendly…
The staff was very helpful and friendly plus help us pick the right bed
May 13, 2025
Reply from Bensons For Beds - Doncaster838
Thank you for your kind words! Our team is dedicated to providing excellent customer service and ensuring that you find the perfect bed. We appreciate your feedback and look forward to assisting you again in the future. Sweet dreams! 😊
Staff lovely and helpful
Staff lovely and helpful. Something was missing from the bed we had and they sorted quickly. Would definitely buy from again.
May 12, 2025
Reply from Bensons For Beds - Doncaster838
Thank you so much for your positive review! We're glad our staff was able to assist you quickly and resolve the issue with your bed. We appreciate your support and look forward to doing business with you again in the future.
Well looked after when visited showroom…
Well looked after when visited showroom but unfortunately a much better deal elsewhere so sorry not to complete purchase.
April 25, 2025
Reply from Bensons For Beds - Doncaster838
Thank you for visiting our showroom and for your kind words about our service. We're disappointed to hear you found a better deal elsewhere, but we understand the importance of finding the best value. Please keep us in mind for any future needs, we'd love to help you out!
Take care, Team Bensons
Another two beds purchased
This is the second time we have bought from this store in a few weeks. Barry was helpful and funny as always and would recommend this store to anyone, great service and prices.
April 27, 2025
Reply from Bensons For Beds - Doncaster838
Thank you so much for your kind words, we are thrilled to hear that you had another positive experience at our store. We pride ourselves on providing top-notch service and competitive prices. We can't wait to assist you again in the future!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Doncaster838
We are overjoyed to hear that our Lakeside team provided you with an amazing experience. Thank you for choosing us and we hope to see you again soon! Sleep well, Team Bensons💜
Great service and full demonstration…n
Great service and full demonstration given.
Not pressurised into buying. Given time to have a think about it. Barry and the team were very helpful, informative and knowledgeable.
Delivery from the warehouse was spot on arrived early, very respectful and cheerful the delivery drivers.
April 21, 2025
Reply from Bensons For Beds - Doncaster838
Thank you for your kind review! We strive to provide excellent service and are thrilled that you had a positive experience with our team and delivery. We hope you enjoy your purchase and please let us know if there is anything else we can assist you with. Thanks for choosing us!
Reply from Bensons For Beds - Doncaster838
Thank you for your kind review! We pride ourselves on our knowledgeable and friendly team who are always happy to assist without any pressure to purchase. We appreciate your feedback!
I had a great experience purchasing my…
I had a great experience purchasing my bed from Bensons for Beds. The staff were friendly, helpful, and made it easy to find the right bed for my needs. Delivery was prompt and hassle-free, and the bed is both stylish and incredibly comfortable. I’ve been sleeping better ever since. Highly recommend!
April 12, 2025
Reply from Bensons For Beds - Doncaster838
Thank you for choosing Bensons for Beds! We are thrilled to hear that you had a great experience with our staff and that your new bed is both stylish and comfortable. We are happy to have helped you find the perfect bed for your needs. Here's to many more nights of restful sleep!
Headboard
The staff were friendly and reasonably helpful. The headboard itself had a few loose pulls of cotton which unfortunately I hadn’t noticed in the shop. The computer receipt was exceedingly slow! 🥱 The delivery people, which are separate to Bensons but employed by then were fabulous!
April 7, 2025
Reply from Bensons For Beds - Doncaster838
Thank you for taking the time to leave a review! We apologize for any inconvenience with the headboard and the slow receipt. We're glad to hear that our delivery team provided excellent service. Your feedback will help us improve for the future. We appreciate your business!
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