Staff very polite, friendly and helpful. Very organised given a paper and email copy of my purchase. Kept me up to date about my order with emails and texts. Didn't have to wait too long for de... See more
Company replied
Location
Switch locationUnit A Honeywood Retail Park, Honeywood Road, CT16 3FF Dover, Kent, GB
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I went to the shop in Whitfield/Dover. I was approached by a staff member (Paula) who was extremely helpful. She listened to my needs and showed me to a few relevant beds, giving me the chance to try... See more
Company replied
Super helpful lady staff members, who are clearly knowledgeable & passionate about their products. We were given plenty of time to browse around the store, ask questions & try out how the differ... See more
Company replied
Visited Benson for Beds twice before making my mind up , the staff were extremely helpful and friendly, no pressure selling. Excellent selection of beds to pick from and try out. We were given... See more
Company replied
Company details
About Bensons For Beds - Dover575
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Honeywood Retail Park, Honeywood Road, CT16 3FF, Dover, Kent, United Kingdom
- 1304821623
4.8
Excellent
304 reviews
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Staff very polite
Staff very polite, friendly and helpful.
Very organised given a paper and email copy of my purchase.
Kept me up to date about my order with emails and texts.
Didn't have to wait too long for delivery.
Would definitely recomend to friends and family.
September 4, 2026
Reply from Bensons For Beds - Dover575
Thank you for the positive review! We are thrilled to hear that our staff provided excellent service and that you were kept updated on your order. We appreciate your support and hope to see you and your friends/family again soon!
Reply from Bensons For Beds - Dover575
Thank you for your kind words! We are delighted to hear that you had a positive experience in our shop and are enjoying your new bed. Our team is always here to assist you in finding the perfect products for your needs.
Great experience in Whitfield/Dover
I went to the shop in Whitfield/Dover. I was approached by a staff member (Paula) who was extremely helpful. She listened to my needs and showed me to a few relevant beds, giving me the chance to try them out and compare. I was with my 3yo boy and she was very kind to him, allowing him to climb onto each bed with me to try it out. She was very knowledgeable and attentive and also (importantly) not pushy. I ended up buying the highest priced mattress later that evening online as I couldn’t return to the store before a sale ended. I think you should be able to credit the store / staff member when purchasing online so they can get the commission. Haven’t received the mattress yet but happy with the shopping experience.
September 1, 2026
Unprompted review
Reply from Bensons For Beds - Dover575
Thank you so much for your kind words and for recognizing our amazing staff member Paula! We are thrilled to hear that she provided such helpful and attentive service during your visit to our shop in Whitfield/Dover. We are sorry you couldn't make it back before the sale ended, but we appreciate your online purchase and will make sure to credit Paula for her hard work. We hope you enjoy your new mattress when it arrives!
Very happy customer
Very good service from choosing the right bed to delivery and building the bed
August 23, 2026
Reply from Bensons For Beds - Dover575
Thank you for your kind words and excellent review! We always strive to provide top-notch service from start to finish, and we're glad to hear we met your expectations. Happy sleeping in your new bed!
Reply from Bensons For Beds - Dover575
We're so glad to hear that you had a positive experience with our delivery team! Thank you for choosing our business for your bedding needs. We hope you enjoy your new bed! 😊🛏️
Starr was a very helpful assistant…
Starr was a very helpful assistant without being pushy. She was there when we required help and even came up with suggestions we hadn’t thought of
August 8, 2026
Reply from Bensons For Beds - Dover575
Thank you so much for your kind words! We're thrilled to hear that Starr provided excellent assistance and went above and beyond to make sure you had a great experience. We're lucky to have her on our team.
Reply from Bensons For Beds - Dover575
Hello Sheila,
Thank you for your review! We're delighted to hear you received excellent service. We really appreciate your feedback and thank you for choosing us!
Until next time, take care,
Bensons for Beds!✨
GOOD LOCAL SERVICE
The order was quite simple really once I had been to the store I knew what I wanted and the whole process was quite straight forward and easy to complete
July 28, 2026
Reply from Bensons For Beds - Dover575
Hello Mr Watson,
Thank you for your lovely review! We're delighted to hear that once you'd found the right product, the ordering process was straightforward and easy to complete. We really appreciate your feedback and hope you enjoy your new purchase!
Thanks for sharing the love,
Bensons for Beds😊
Benson for Beds no sleepless nights.…
Visited Benson for Beds twice before making my mind up , the staff were extremely helpful and friendly, no pressure selling.
Excellent selection of beds to pick from and try out.
We were given a delivery slot and it was adhered to, the delivery guys were great, placing the bed in the room we wanted it in.
July 24, 2026
Reply from Bensons For Beds - Dover575
We're so pleased to hear you had such a positive experience with us! It's wonderful that our staff were extremely helpful and friendly, and that you appreciated the excellent selection of beds. We're also glad the delivery was adhered to and that our delivery team was great.
Paula in the dover store was excellent…
Paula in the dover store was excellent in her service skills/friendly and professional
Delivery personal we're excellent in there service unpacking and professional in assembly of our new bed
July 18, 2026
Reply from Bensons For Beds - Dover575
We're so pleased to hear about the excellent service you received from our team in the Dover store. It's wonderful that our delivery team were also excellent, professional, and helpful with the unpacking and assembly of your new bed. Thank you for your positive feedback!
Team Bensons
Very good all round
Very good advice when asked for from the salesperson. Good updates before delivery and very nice delivery guys
July 18, 2026
Reply from Bensons For Beds - Dover575
We're so pleased to hear you received very good advice from our salesperson and that you were kept well-updated before delivery. It's wonderful that our delivery team was very nice. Thank you for your kind feedback!
Team Bensons
Helpful & funny lads delivering a…
Helpful & funny lads delivering a quality bed
July 3, 2026
Unprompted review
Reply from Bensons For Beds - Dover575
We're so pleased to hear you found our delivery team helpful and amusing, and that you're happy with the quality of your new bed. Thank you for your kind words!
Team Bensons
The staff member was extremely helpful…
The staff member was extremely helpful and informative about the product we were interested in. They then gave us time to browse and make our decision. As we'd bought a mattress from the showroom the assistant then arranged for our new mattress to be delivered. Unfortunately as we bought from the showroom floor the Benson experience wasn't available, hence we also have to dispose of our old mattress. I would much prefer Benson's offered their mattress disposal service regardless. We did after all spend our money there. But amazing customer service.thankyou.
June 26, 2026
Reply from Bensons For Beds - Dover575
We are happy to hear our staff provided excellent service. We appreciate your feedback regarding the mattress disposal service and will consider it for future improvements. Thank you for your business.
Team Bensons
First class
Communicative ,courteous ,caring ,over and above expectations ,Hard graft to get job done in extreme temperatures in in immense 30 degree heat in difficult access situation for item .
First class from start of ETA,s to completion
June 23, 2026
Unprompted review
Reply from Bensons For Beds - Dover575
We are so glad to hear our team provided such excellent service, especially under challenging conditions. Your kind words mean a lot to us.
Team Bensons
My only problem is the mattresses DONT…
My only problem is the mattresses DONT have a zip to join or to stop them slipping apart and your mattress ending up on the floor. Nobody mention that when you are parting with over £2,000. Other than that delivery was great.
June 11, 2026
Reply from Bensons For Beds - Dover575
Thank you for sharing your feedback. We are sorry to hear about the issue with the mattresses slipping. We appreciate you bringing this to our attention and will consider your comments for future improvements.
Team Bensons
Impressive Customer Service.
Very impressed with Paula (staff) who took us through the whole process of finding the right bed, we were not rushed and were not pushed towards the more expensive beds, we were given concise information on the benefits and specification of each bed and allowed time to come to our own decision.
June 6, 2026
Unprompted review
Reply from Bensons For Beds - Dover575
We're so pleased to hear you had such a positive experience finding the right bed. It's wonderful that you felt well-informed and unpressured. Thank you for your kind words!
Team Bensons
From walking in to the store until…
From walking in to the store until delivery everything was fantastic
June 4, 2026
Reply from Bensons For Beds - Dover575
We're so glad everything was fantastic from start to finish! Thank you for your feedback.
Team Bensons
Reply from Bensons For Beds - Dover575
Thank you for your positive feedback!
Five star service and customer
I would highly recommend Katie at the Whitfield, Dover branch. From her initial introduction, she was professional and I did not feel pressured into the purchase of a new bed. She talked me through finding out what was the best mattress and which would suit better by using the mattress matcher. Once we had a mattress the bedframe was next. With such a choice I eventually decided. Katie talked through everything from ordering to delivery and also finance options. 5 star recommendation ... just have to wait for the delivery.
May 27, 2026
Unprompted review
Reply from Bensons For Beds - Dover575
We are so pleased to hear about your positive experience and that our team member provided such professional and helpful service. It's wonderful that you found the perfect mattress and bed frame. We appreciate your kind words and 5-star recommendation!
Team Bensons
Reply from Bensons For Beds - Dover575
We're so pleased you had a good experience with our sales, communication, delivery, and mattress!
Team Bensons
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