I would highly recommend Katie at the Whitfield, Dover branch. From her initial introduction, she was professional and I did not feel pressured into the purchase of a new bed. She talked me through fi... See more
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Location
Switch locationUnit A Honeywood Retail Park, Honeywood Road, CT16 3FF Dover, Kent, GB
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The young man who assisted us was polite and extremely helpful in providing information about the product. He was not pushy and gave us plenty of time to make our decision to purchase. We had visite... See more
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Super helpful lady staff members, who are clearly knowledgeable & passionate about their products. We were given plenty of time to browse around the store, ask questions & try out how the differ... See more
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We were welcomed by both Paul and Paula on Saturday. Paul spent about two hours sharing his knowledge. We left the shop more than happy we had enough information to make an executive decision. When we... See more
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Company details
About Bensons For Beds - Dover575
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Honeywood Retail Park, Honeywood Road, CT16 3FF, Dover, Kent, United Kingdom
- 1304821623
4.7
Excellent
285 reviews
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Reply from Bensons For Beds - Dover575
Thank you for your positive feedback!
Five star service and customer
I would highly recommend Katie at the Whitfield, Dover branch. From her initial introduction, she was professional and I did not feel pressured into the purchase of a new bed. She talked me through finding out what was the best mattress and which would suit better by using the mattress matcher. Once we had a mattress the bedframe was next. With such a choice I eventually decided. Katie talked through everything from ordering to delivery and also finance options. 5 star recommendation ... just have to wait for the delivery.
May 27, 2026
Unprompted review
Reply from Bensons For Beds - Dover575
We are so pleased to hear about your positive experience and that our team member provided such professional and helpful service. It's wonderful that you found the perfect mattress and bed frame. We appreciate your kind words and 5-star recommendation!
Team Bensons
Reply from Bensons For Beds - Dover575
We're so pleased you had a good experience with our sales, communication, delivery, and mattress!
Team Bensons
The whole experience from meeting Paula…
The whole experience from meeting Paula at the Whitfield, Dover store to delivery of my chosen mattress was first class.
May 25, 2026
Reply from Bensons For Beds - Dover575
We're so glad to hear your experience, from store to delivery, was first-class! Thank you for your kind words.
Team Bensons
Excellent staff
Excellent staff, very friendly, helpful and informative. Not pushy and annoying but attentive when needed.
May 17, 2026
Reply from Bensons For Beds - Dover575
We're so pleased you found our team friendly, helpful, and attentive! Thank you for your wonderful feedback.
Team Bensons
not pressured to buy just gave us good…
not pressured to buy just gave us good information about beds
May 11, 2026
Reply from Bensons For Beds - Dover575
We're so glad you felt well-informed and unpressured during your visit!
Team Bensons - Jess
Friendly
Friendly, helpful staff. Easy ordering process well explained with good follow-up.
May 6, 2026
Reply from Bensons For Beds - Dover575
We appreciate you noting our friendly, helpful staff and the easy ordering process! We're glad our follow-up met your expectations.
Team Bensons
Choosing a mattress is not the easiest task.…
Choosing a mattress is not the easiest of purchases. However Bensons for Beds a real game changer. The sales assistants are knowledgeable and extremely helpful. Once the mattress was delivered after 3 weeks I realised I had not made the best of choices. I received an email asking how I liked my purchase and giving an honest review was surprised by an offer of a mattress exchange as I was within the 40 night Comfort sleep window. Again understanding and more research about mattresses and with the help of another knowledgeable assistant chose another .There was no fuss to choosing another mattress and Bensons were determined to make sure I was happy with the next mattress. Now and extremely happy with my choice I cannot thank Bensons enough for being so understanding and helpful to my original purchase. I would highly recommend buying for them.
Also the delivery drivers were very helpful especially where I live is not the easiest of access.
May 6, 2026
Unprompted review
Reply from Bensons For Beds - Dover575
We appreciate you sharing your mattress buying journey. We're glad our team was knowledgeable and helpful, and that you were able to utilize our comfort sleep window. We're happy you found a mattress you love and that our delivery team was helpful.
Team Bensons
Good range of mattresses - delivery charge hike
Good range of mattresses, helpful staff.
Can't review our purchase as it has not been delivered yet - 3 week wait.
Delivery is expensive and doubles if you want old mattress taken away - 2 charges of £49!
May 3, 2026
Reply from Bensons For Beds - Dover575
We appreciate your feedback on our mattress selection and helpful staff. We regret the wait for your delivery and note your comments regarding the delivery costs. The delivery cost remains £49 when recycling is added however the cost of the recycling is £50. Thank you for your review.
Team Bensons
Delivery men went above and beyond to…
Delivery men went above and beyond to get the mattresses in the house
April 27, 2026
Reply from Bensons For Beds - Dover575
Thank you! 😊 Our delivery team will be thrilled to hear they went above and beyond—no doorway too tricky! Enjoy your new mattresses 🛏️👏
Super helpful lady staff members
Super helpful lady staff members, who are clearly knowledgeable & passionate about their products.
We were given plenty of time to browse around the store, ask questions & try out how the different mattresses felt.
We went back to the store the next day to select & order our new bed & bedroom furniture.
Lots of helpful information given & payment was made.
Looking forward to receiving our chosen items.
My only disappointment is, that although express delivery is advertised, we are having to wait 4 weeks for the furniture to be delivered.
April 13, 2026
Reply from Bensons For Beds - Dover575
Thank you for such a lovely review Annie! We’re so pleased our team could give you the time, space, and expertise to find the perfect bed and furniture — that’s what we love most. We completely understand the frustration around delivery times and appreciate your patience while we get everything just right. We hope it’ll be worth the wait!
Thank you for your positive review - Lauryn at Customer Care 💜
Super friendly
Super friendly, very professional. Helpful without being pushy. Have purchased beds before will 100% use again!
April 18, 2026
Reply from Bensons For Beds - Dover575
Thank you for your lovely feedback. We’re delighted to hear that our team was super friendly, professional, and helpful without being pushy. It’s fantastic to know you’ve purchased with us before and plan to do so again — we truly value your continued trust.
Thank you for your positive review – Lauryn at Customer Care 💜
The experience we had in the Store went…
The experience we had in the Store went well. The Store Staff were very knowledgable and helpful. Not pushy which added to the experience of the purchase.
April 5, 2026
Reply from Bensons For Beds - Dover575
Thank you for your feedback! 😊 We’re really pleased to hear your in‑store experience went so well. Our team always aims to be knowledgeable, helpful, and never pushy, so it’s great to know that made your purchase enjoyable. Thank you for choosing us—we hope you love your new purchase,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Dover575
Thank you! 😊 We’re really pleased to hear you had great service, found the team helpful and friendly, and enjoyed fast delivery. Your feedback means a lot to us,
Megan | Customer Care Specialist💜
Bed was delivered and is of awful…
Bed was delivered and is of awful quality. The veneer edges all chipped , am shocked it's actually been sent out like that. Now I am stuck with this bed in 3 big boxes as is super king bed in my room so cant even Sleep in there for the next 2 weeks until its picked up! Have no where else to store the boxes u til they are collected . Extremely disappointed.
March 27, 2026
Unprompted review
Reply from Bensons For Beds - Dover575
We're very sorry to hear the bed's quality was not satisfactory and arrived damaged. We know it's frustrating having a super king bed in boxes, waiting for collection. I will feed your comments internally so we can improve on our services. Thank you for your review - Lauryn at Customer Care.
They were very helpful ,very polite and…
They were very helpful ,very polite and helped with the process of choosing a mattress. Ordering was simple and everything was explained during the process. Could not fault them
March 23, 2026
Reply from Bensons For Beds - Dover575
Thank you for the lovely feedback Angela! 😊 We’re so glad you found the team helpful, polite, and supportive throughout the process of choosing and ordering your mattress. It’s great to hear everything was clearly explained and simple from start to finish. Couldn’t ask for better — and we really appreciate it,
Megan | Customer Care Specialist✨
Super helpful and knowledgeable staff
Wanted to go to store rather than buying online, feel this is important for buying something like a bed and mattress, also wanted to pay in cash, probably a bit rare these days but staff were super helpful and weren’t fazed by my cash as SO many places are, got in and out in no time, got exactly what I wanted and served by a nice lady who was knowledgeable about the stock range.
March 14, 2026
Reply from Bensons For Beds - Dover575
Thanks for the lovely review! Totally get wanting to try a bed in person — and we’re so glad the team made it quick, easy, and cash‑friendly! Great to hear you found exactly what you wanted.
Your sleep is our top priority💜
- Megan at Customer Care💤
Customer service received was excellent.
March 19, 2026
Reply from Bensons For Beds - Dover575
Thank you so much for your feedback Ann!😊
We’re delighted to hear that the customer service you received was excellent — that’s exactly what we aim to deliver every time. 🌟
Thanks again for choosing us,
Megan at Customer Care
Reply from Bensons For Beds - Dover575
Thank you for sharing this with us, and we’re really sorry to hear about your experience. A delivery helper should always be friendly, respectful and professional, so we apologise that this wasn’t the case during your visit. We will be feeding this back internally to make sure it’s addressed with the team. Thank you again for bringing it to our attention,
Megan at Customer Care
Reply from Bensons For Beds - Dover575
Simon Amos,
We appreciate you taking the time to leave us a review. We are so pleased to hear our staff was helpful and that you received good service.
Team Bensons
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