Lovely service in the shop, not pushy, very relaxed and patient. Really helpful in selecting a matress, great sense of humour and friendly
Company replied
Location
Switch locationUnit 7b Cuckoo Bridge Retail Park, DG2 9BF Dumfries, Dumfriesshire, GB
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See what reviewers are saying
We visited the shop a few weeks ago and the sales assistant was very attentive, but also let us get on with trying different mattresses without hovering over us in what is already a slightly odd shop... See more
Staff in the shop were very knowledgeable and didn’t rush us in to picking what we wanted gave us plenty of time to decide. Delivery was great had a nominated day and phoned 2 hours before to confirm... See more
Bed was delivered but not built as expected. Not sure where that went wrong. Pretty sure I asked for a build. Delivery people not particularly helpful though they had had a rough start to the day (fla... See more
Company replied
Company details
About Bensons For Beds - Dumfries686
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7b Cuckoo Bridge Retail Park, DG2 9BF, Dumfries, Dumfriesshire, United Kingdom
- 1387214381
4.8
Excellent
185 reviews
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Staff very helpful
Staff very helpful. We are moving house and wanted new beds for all. We had an idea on bed bases but hadn’t a clue on the mattress. Charlie talked us through all options and was great in recognising our needs. Will highly recommend this store to friends and family.
April 23, 2025
Reply from Bensons For Beds - Dumfries686
Thank you for your glowing review! Our team at Dumfries is always dedicated to providing exceptional service and helping our clients find the perfect products for their needs. We're so glad that Charlie was able to assist you in finding the right beds for your move. Thank you for recommending us to your loved ones!
Personal service from local outlet
Professional, friendly service from start to finish……..
and local.
April 1, 2025
Reply from Bensons For Beds - Dumfries686
Thank you so much for your review! We're glad to hear that you had a positive experience with our team from start to finish. Providing professional and friendly service is our top priority. We love serving our local community!
Reply from Bensons For Beds - Dumfries686
Thank you for your review! We're thrilled to hear that your experience with us was a smooth one. We strive to make purchasing with us as easy as possible. Thanks for choosing our business!
Reply from Bensons For Beds - Dumfries686
We appreciate you taking the time to leave us this great review. We hope to welcome you back to our store again soon, Megan at Customer Care
Charlie very knowledgeable about the…
Charlie very knowledgeable about the Mattresses
Did not pressure us at all and he has great Customer service
March 18, 2025
Reply from Bensons For Beds - Dumfries686
We're happy to hear that you found our team member knowledgeable and helpful! Thank you for choosing us, Megan at Customer Care
The way we were not pressured into…
The way we were not pressured into buying anything different from what we wanted
March 8, 2025
Reply from Bensons For Beds - Dumfries686
We're glad you felt comfortable and respected during your visit. It is important to us that you have a great experience. Thanks for your feedback, Megan at Customer Care
Very friendly staff and knowledgeable…
Very friendly staff and knowledgeable with regards to the product.
February 17, 2025
Reply from Bensons For Beds - Dumfries686
We appreciate your feedback! We're glad our staff was friendly and knowledgeable about the product. Thank you for sharing your positive experience, Megan at Customer Care
Great store!
Charlie was very helpful. He was knowledgeable, asked us lots of questions and took the time to listen to our needs. What he recommended showed he’d really listened. Top service!
January 30, 2025
Reply from Bensons For Beds - Dumfries686
We appreciate you sharing your experience. We're happy to hear that the team member was helpful, knowledgeable, and attentive to your needs. Top service is what we aim for! Thank you for choosing us, Megan at Customer Care
The young lady was so patient with us I…
The young lady was so patient with us I told her about my back condition and she had us on lots of beds explaining what the mattress was made of and how it would support my back etc, she then left us to try the ones she had recommended came back a short time later and was a real help when making my final decision. Thank you Kristi
February 1, 2025
Unprompted review
Reply from Bensons For Beds - Dumfries686
We're happy to hear that our team member was so helpful and patient while assisting you. It's great to know that the explanations about the mattresses and support were beneficial in making your decision. Thank you for your positive feedback, Megan at Customer Care
Great service from Kristi
Great service from Kristi before buying the mattress. But the mattress is the worst’s thing I have ever experienced. It really smells, it has lost its shape when you lay on it it dips down, you and your partner roll together, the side of the mattress is really ridged and you have to roll yourself out of the bed . It does not support your body in any way whatsoever. It is only 5 months old and you would think that it was 15 years old. There is no comfort whatsoever. My old mattress gave me more support than this. I have a bad back condition that’s why I spent so much money on the mattress. I really do wish that I had never walked in to the shop. Once they have your money it seems like they don’t give a hoot about you and as for customer service they try and make things really hard for you. I would NEVER RECOMMEND THAT SHOP OR MATTRESS TO ANYONE
January 16, 2025
Reply from Bensons For Beds - Dumfries686
We're glad you had great service. Thank you for your positive feedback; it means a lot to us.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Dumfries686
Thanks a lot for your kind words and for sharing your 5-star review. Take care, Megan at Customer Care
Reply from Bensons For Beds - Dumfries686
We appreciate your positive feedback! We are glad our staff was helpful and our prices met your expectations. Thanks for your business, Megan at Customer Care
Kristi was very welcoming from the…
Kristi was very welcoming from the start of our visit. Very knowledgeable and provided great information and allowed us time in selecting the correct mattress to meet our needs.
January 8, 2025
Reply from Bensons For Beds - Dumfries686
We're happy to hear that you felt welcomed and well-informed during your visit. It's great to know the information provided assisted you in selecting the right mattress to meet your needs. Thank you for your positive feedback, Megan at Customer Care
Good Experience, plenty to choose from.
Good location, easy parking, big selection and able to try. Sales assistant very helpful . Paperwork etc dealt with promptly, a bit too many emails afterwards though. But would recommend.
December 2, 2024
Excellent Service from Charlie in the…
Excellent Service from Charlie in the Dumfries Store.
November 24, 2024
Assistant was pleasant and explained…
Assistant was pleasant and explained everything
November 19, 2024
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