Bensons For Beds - Dundee658 Reviews 351

TrustScore 5 out of 5

4.9

Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX Dundee, Angus, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Dundee store is always welcoming with a great selection of products. Staff are friendly, helpful and knowledgeable. Particularly Ian who has now sold us a few products and goes out of his way to be he... See more

Company replied

Rated 3 out of 5 stars

Angus the assistant was ok he had hearing issues i made allowances. But he did get my problems extremely tall and neck problems. He suggested a couple of fixes and I to my happiness they worked t... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience in store today.We purchased what we need for the moment and will be returning again soon. We have purchased furniture before from the store as always a good experience... See more

Company replied

Rated 5 out of 5 stars

Being delivered on date agreed, delivery men were very quick and efficient. Staff in Dundee store were very helpful.

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Dundee658

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX, Dundee, Angus, United Kingdom

  • 1382817578

4.9

Excellent

TrustScore 5 out of 5

351 reviews

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Rated 5 out of 5 stars

Being delivered on date agreed

Being delivered on date agreed, delivery men were very quick and efficient. Staff in Dundee store were very helpful.

June 1, 2026
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Reply from Bensons For Beds - Dundee658

We're so pleased your delivery was on time and our delivery team was quick and efficient! We're also glad our store staff provided helpful service. Thank you for your wonderful feedback.

Team Bensons

Rated 5 out of 5 stars

Staff very helpful and…

Staff very helpful and informative,explaining everything to fine detail

May 31, 2026
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Reply from Bensons For Beds - Dundee658

We're so pleased our staff was helpful and informative, explaining everything in detail. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Great service in the store.

Great service in the store.
Kept informed re delivery.
Mattress very comfortable!!!

May 31, 2026
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Reply from Bensons For Beds - Dundee658

We're glad you enjoyed our in-store service and delivery updates. We hope you love your comfortable mattress!

Team Bensons

Rated 5 out of 5 stars

Dundee store is always welcoming with a…

Dundee store is always welcoming with a great selection of products. Staff are friendly, helpful and knowledgeable. Particularly Ian who has now sold us a few products and goes out of his way to be helpful and give the best advice

May 26, 2026
Bensons For Beds - Dundee658 logo

Reply from Bensons For Beds - Dundee658

We're so pleased you find our store welcoming with a great product selection. It's wonderful our team is friendly, helpful, and knowledgeable, consistently providing excellent advice.

Team Bensons

Rated 5 out of 5 stars

Salesman was so helpful and…

Salesman was so helpful and knowledgeable about the stock in the store
Very pleased with my purchasing experience

May 26, 2026
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Reply from Bensons For Beds - Dundee658

We're so pleased our team provided helpful and knowledgeable assistance! Thank you for your wonderful feedback on your purchasing experience.

Team Bensons

Rated 5 out of 5 stars

Quick personal service in the shop

Quick personal service in the shop. Delivery was on time. Removal of old mattress was slick.

May 23, 2026
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Reply from Bensons For Beds - Dundee658

We're so glad to hear you received quick service and that your delivery and mattress removal were smooth. Thank you!

Team Bensons

Rated 5 out of 5 stars

We had a really good experience in…

We had a really good experience in store today.We purchased what we need for the moment and will be returning again soon. We have purchased furniture before from the store as always a good experience and excellent value for money. Staff are very helpful and friendly.

May 22, 2026
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Reply from Bensons For Beds - Dundee658

We're so glad you had a great in-store experience and found excellent value! It's wonderful to hear our staff were helpful and friendly. We look forward to your next visit! ✨

Team Bensons - Jess

Rated 5 out of 5 stars

Great guys handled my bed with care put…

Great guys handled my bed with care put it where I wanted took away the rubbish

May 15, 2026
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Reply from Bensons For Beds - Dundee658

We're so pleased our team handled your bed with care and placed it exactly where you wanted, also removing the rubbish.

Team Bensons - Jess

Rated 5 out of 5 stars

Helpful Staff

Staff very welcoming not pushy,very helpful ,when needed explained everything very well

May 8, 2026
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Reply from Bensons For Beds - Dundee658

We appreciate you pointing out our welcoming and helpful team! We're so glad they explained everything clearly and were not pushy when assisting you.

Team Bensons

Rated 5 out of 5 stars

Salesperson was very good

Salesperson was very good. Explained everything and went out of his way to make sure I had what I needed

May 6, 2026
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Reply from Bensons For Beds - Dundee658

We're so glad to hear that our salesperson provided excellent service by explaining everything thoroughly and ensuring you had everything you needed. Thank you!

Team Bensons

Rated 5 out of 5 stars

The salesman was more interested in…

The salesman was more interested in ensuring we had the products that were best suited to us rather than chasing a big sale.

May 7, 2026
Unprompted review
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Reply from Bensons For Beds - Dundee658

We're happy to hear that the salesperson focused on your needs and provided suitable products. We appreciate you taking the time to share your positive experience.

Team Bensons

Rated 5 out of 5 stars

We had a great experience thanks to…

We had a great experience thanks to Iain at the Dundee store. He was friendly, knowledgeable, and really took the time to understand what we were looking for without any pressure. His honest advice and patience made the whole visit easy and enjoyable. We would definitely recommend asking for his help if you visit.

May 1, 2026
Unprompted review
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Reply from Bensons For Beds - Dundee658

We're happy to hear that you had such a positive experience at our Dundee store. It's great to know that our team member was helpful, took the time to understand your needs, and provided honest advice. We appreciate your recommendation!

Team Bensons

Rated 5 out of 5 stars

We spoke with Morgan a very…

We spoke with Morgan a very knowledgeable and helpful sales advisor at our local Dundee store.The ordering was straightforward and we had the ability to select a date to meet our needs and an await our delivery within the next two weeks.

April 25, 2026
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Reply from Bensons For Beds - Dundee658

Thank you! 😊 We’re delighted Morgan at our Dundee store provided such knowledgeable, helpful advice and made ordering straightforward. We hope delivery is just as smooth when it arrives! 🛏️✨

Rated 5 out of 5 stars

Lovely sofa bed at decent price

Went in to local store looking for a reasonably priced double sofa bed which we required for occasional use. Sales Assistant showed us a few in our price range. We picked the one that suited our needs and she completed the order and arranged the delivery. Assistant was friendly and knowledgeable

April 25, 2026
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Reply from Bensons For Beds - Dundee658

Thank you for the lovely feedback! 😊 We’re glad our sales assistant helped you find a sofa bed that suited your needs and budget, and made the ordering and delivery easy. Friendly, knowledgeable service just for you—enjoy,
Megan | Customer Care Specialist✨

Rated 4 out of 5 stars

The delivery people were spot on and…

The delivery people were spot on and price. Would state the advice from the instructions re the pistons for under the bed ver a little vague had been pre-installed upside down.

April 27, 2026
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Reply from Bensons For Beds - Dundee658

Thank you for your feedback 😊 We’re pleased to hear the delivery team were spot on and that you were happy with the price. We’re sorry to hear about the confusion with the piston instructions and how they were fitted—your comments are appreciated and will be shared so this can be clearer going forward.

Rated 5 out of 5 stars

Staff were knowledgeable

Staff were knowledgeable, listened to our requirements, guided us to the mattresses that potentially were the best match for us. No pressure sale and gave us time to look around the shop and with this experience, we made our purchase and are now looking forward to our delivery.

April 11, 2026
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Reply from Bensons For Beds - Dundee658

Thank you! 😊 We’re really pleased our team listened to your needs, offered knowledgeable guidance, and gave you time to explore without any pressure. That’s exactly the experience we aim for. We hope you enjoy your delivery when it arrives! 🛏️✨

Rated 5 out of 5 stars

On time and quick

April 17, 2026
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Reply from Bensons For Beds - Dundee658

Thank you for your feedback. We’re pleased to hear the delivery was on time and completed quickly.
Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Happy customer I am

The staff at Bensons shop (his name is Angus) was very helpful and made every effort to help us decide what kind of bed to get. Also communication from when we paid our purchase up to the delivery of the bed was excellent. Very prompt delivery. Bed was perfectly made and comfortable.

April 17, 2026
Bensons For Beds - Dundee658 logo

Reply from Bensons For Beds - Dundee658

Thank you for your lovely feedback! We’re so pleased to hear Angus was so helpful in guiding you to the right bed, that communication was clear throughout, and that delivery was prompt. Even better to know you’re finding the bed perfectly made and comfortable — that’s what it’s all about.
Thank you for your positive review - Lauryn at Customer Care 💜

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