I needed to get a new mattress and had a look in a few stores to get some ideas. Adam was really helpful in assisting me to determine what would be the most suitable. Following the guidance that the... See more
Company replied
Location
Switch locationUnit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH Eastbourne, Sussex, GB
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The experience was made enjoyable and easy down to the member of staff we dealt with (Alan). Throughout the two visits we made we were given information on product, cost and finance , no stone left un... See more
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Staff knowledgeable- I didn't feel rushed when trying to find the right mattress. Lots of options given and didn't just steer me to the most expensive
I was welcomed with incredible kindness and care at Bensons for Beds 😊💛. They helped me choose exactly what I needed, and I never felt rushed or pressured at any moment. My new bed, the iGel matt... See more
Company replied
Company details
About Bensons For Beds - Eastbourne390
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH, Eastbourne, Sussex, United Kingdom
- 1323479592
4.8
Excellent
295 reviews
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Very good!
Staff knowledgeable- I didn't feel rushed when trying to find the right mattress. Lots of options given and didn't just steer me to the most expensive
July 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Five star customer service
The experience was made enjoyable and easy down to the member of staff we dealt with (Alan). Throughout the two visits we made we were given information on product, cost and finance , no stone left unturned, so much so we purchased a second bed 😂
July 18, 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased to hear that your experience was made enjoyable and easy by our team member! It's wonderful that you received thorough information on products, cost, and finance during both your visits, leading to the purchase of a second bed!
Thank you for your positive review - Lauryn at Customer Care 💜
I needed to get a new mattress and had…
I needed to get a new mattress and had a look in a few stores to get some ideas. Adam was really helpful in assisting me to determine what would be the most suitable.
Following the guidance that the Sleeppro device gave I was quickly able to narrow down the right mattress.
The whole process was professionally handled and I'm looking forward to sleeping on my new mattress.
July 21, 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased to hear you had such a positive experience finding your new mattress! It's wonderful that our team was helpful and that the guidance from our Sleeppro device made the process so easy for you. We're glad everything was handled professionally.
Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Eastbourne390
We are so pleased to hear that you experienced great service and found our staff to be wonderful. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care
Mattress purchase for Child
James the Sales assistant was very good took time to explain all the different options of mattress .
July 11, 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased to hear that our sales assistant provided such excellent service and took the time to explain all the different mattress options. Thank you for your wonderful feedback!
I think they should not push the…
I think they should not push the frankly absurd mattress cleaning insurance that they try to sneak into every order (You get some useless sprays with it!). Not only is it needless, it is sold quite slyly. The sales rep (Adam I think) we met tried to fly it under the radar. Why would Bensons allow this?
Delivery was okay, no problems at all. Communication was clear as well. The actual product was nice, although once again, the sales rep tried to hide it was being sold cheaper as a new model was out there. This was frankly dishonest and I hope bensons improves.
June 18, 2026
Reply from Bensons For Beds - Eastbourne390
We're truly sorry to hear about your experience regarding the mattress accidental insurance and the pricing of your product. We understand your frustration with how these matters were presented. We appreciate your feedback on the delivery and communication, and we will be reviewing our sales practices to ensure transparency and honesty.
Arrived on time and good value for money
July 10, 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased to hear that your order arrived on time and that you feel it was good value for money. Thank you for your positive feedback!
Helpful staff
Adam at the store was so helpful. Trying to find the right mattress is difficult but with his help and knowledge this made it much easier.
July 12, 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased to hear that our team member was helpful and knowledgeable in assisting you with finding the right mattress. Thank you for your wonderful feedback!
Great company
Great company, good product, delivered on time. Pleasant and professional service from all.
July 12, 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased to hear you found our company great, our product good, and that it was delivered on time. It's wonderful to know you experienced pleasant and professional service from everyone. Thank you for your kind feedback!
Helpful staff Adam at Eastbourne
Helpful staff Adam at Eastbourne. Very efficient delivery. Good all round service
July 3, 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased you found our team member helpful and efficient, and that you received good service all around. Thank you for your kind feedback!
Polite and helpfull staff
June 28, 2026
Reply from Bensons For Beds - Eastbourne390
We're so glad to hear that our team was polite and helpful during your visit. Thank you for sharing your positive experience with us.
Team Bensons
Good range of products
Friendly staff, clean store, range of products and prices available.Prompt delivery available.
June 25, 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased you found our staff friendly, our store clean, and appreciated our product range and prompt delivery. Thank you for your kind feedback!
Team Bensons
From our visit to the showroom
From our visit to the showroom, through to the delivery our experience has been great. Not to mention the lovely bed at the end of it.
The delivery men did a great job and they stayed in touch, contacting me early regarding delivery times. Thank you
June 19, 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased your experience, from showroom to delivery, was great and that you love your new bed! It's wonderful our delivery team did a great job. Thank you for your kind feedback!
Team Bensons
Well attented by the staff in store
June 22, 2026
Reply from Bensons For Beds - Eastbourne390
We're delighted you enjoyed your visit!
Team Bensons
Very good customer service
Kept up to date at all times regarding delivery, very helpful with payment on the website overall very happy
June 22, 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased we kept you updated and helped with payment. Thank you for your kind feedback!
Team Bensons
Good range of beds and helpful (not…
Good range of beds and helpful (not pushy) salesstaff
June 18, 2026
Reply from Bensons For Beds - Eastbourne390
We are so glad you had a positive experience with our team! Thank you for your kind words.
Team Bensons
Good sales service then accurate…
Good sales service then accurate delivery, timing and location.
June 20, 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased you received good service and accurate delivery. Thank you!
Team Bensons
Reply from Bensons For Beds - Eastbourne390
We are glad you had a great experience! Thank you for your feedback.
Team Bensons
I was welcomed with incredible kindness…
I was welcomed with incredible kindness and care at Bensons for Beds 😊💛. They helped me choose exactly what I needed, and I never felt rushed or pressured at any moment. My new bed, the iGel mattress and the protector have completely transformed my sleep I rest better, wake up with fewer aches, and truly feel the difference 😴✨.
The collection of my old bed and mattress for a fair price made everything easier and took a huge worry off my shoulders 🙏💆♀️.
This is a store that treats customers with respect, patience and real professionalism. It’s a place that truly deserves recognition for the excellent service it provides 🌟👏.
I recommend it wholeheartedly ❤️.
June 1, 2026
Unprompted review
Reply from Bensons For Beds - Eastbourne390
We're so pleased to hear you had such a wonderful experience with us! It's fantastic that our team provided such kind and professional service, helping you find the perfect bed for a truly transformative sleep. We're also glad the collection service made everything easier. Thank you for your heartfelt recommendation!
Team Bensons
From start to finish buying this bed…
From start to finish buying this bed snd sofa bed was painless. The lad thst served us was polite and informed. We were kept up to date with delivery, which was on time and the delivery drivers were also polite and helpful
June 8, 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased to hear your bed and sofa bed purchase was a painless experience. It's wonderful that our team was polite, informed, and that delivery was on time. Thank you for your feedback!
Team Bensons
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