I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... See more
Location
Switch locationUnit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH Eastbourne, Sussex, GB
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See what reviewers are saying
Smooth experience with friendly, helpful staff from the moment I stepped into store. Liam was very helpful and knowledgeable and was quick to assist me with what I was looking for
I needed a new mattress and after reviewing a number of options I decided to try out Bensons. The sales representative (Adam) was very helpful and knowledgeable making the process of finding what... See more
Company replied
I was welcomed with incredible kindness and care at Bensons for Beds 😊💛. They helped me choose exactly what I needed, and I never felt rushed or pressured at any moment. My new bed, the iGel matt... See more
Company replied
Company details
About Bensons For Beds - Eastbourne390
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH, Eastbourne, Sussex, United Kingdom
- 1323479592
4.9
Excellent
310 reviews
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From purchase to delivery, perfect.
From visiting the store to delivery of bed and mattress I was completely satisfied. Staff instore and delivery were attentive, helpful and friendly.
March 12, 2026
Reply from Bensons For Beds - Eastbourne390
We're so glad to hear you were completely satisfied from your store visit to the delivery of your bed and mattress! It's great to know our staff were attentive, helpful, and friendly. Thank you!
Team Bensons - Jessica
Reply from Bensons For Beds - Eastbourne390
Thank you for your lovely review! We’re so pleased to hear Liam was friendly, smart, and such a great help to you. We really appreciate your feedback,
Megan at Customer Care
The delivery guy’s were very helpful…
The delivery guy’s were very helpful and explained how to put the bed together after taking up to the dedicated bedroom.
February 27, 2026
Reply from Bensons For Beds - Eastbourne390
Thank you for your lovely feedback — we’re so pleased to hear the delivery guys were very helpful and took the time to explain how to put the bed together after carrying it up to your bedroom.
Megan at Customer Care
Promp and efficient service
February 19, 2026
Reply from Bensons For Beds - Eastbourne390
Thank you for the great review Mrs Howlett! We’re glad you experienced prompt and efficient service.
Thanks again for your support—it means a lot!
Megan at Customer Care
We had a fantastic experience with…
We had a fantastic experience with Benson Beds in Eastbourne. MARTIN was so helpful and we went back 3 times until we decided on what bed. He kept us in the loop with all the discounts and just such fabulous customer service. Thank you so much. Will go no where else for beds as great choice in every way.
February 23, 2026
Reply from Bensons For Beds - Eastbourne390
Thank you so much for your fantastic review! We’re thrilled to hear you had such a great experience at our Eastbourne store. Martin will be over the moon to know how helpful you found him, especially with keeping you updated on discounts and supporting you through each visit. We’re delighted you found the perfect bed and felt so well looked after. Thank you again — we’re honoured to be your go‑to place for beds! Megan at Customer Care😊
Everyone was very helpful
Everyone was very helpful. The delivery was a bit early because as we're older we had to have friends here by 7am, to help us move our old bed.
February 22, 2026
Reply from Bensons For Beds - Eastbourne390
Thank you for your lovely feedback! We’re so glad to hear everyone was helpful. We’re sorry the delivery arrived a little earlier than expected — we understand how important timing is, especially when arranging help. We really appreciate your preparation and hope you’re enjoying your new bed,
Megan at Customer Care
All staff involved in helping us with…
All staff involved in helping us with choosing a mattress to the men that delivered it were all first class.
February 12, 2026
Reply from Bensons For Beds - Eastbourne390
We're happy to hear that everyone assisting you with your mattress, from selection to delivery, provided excellent service! Thank you for your positive feedback.
Reply from Bensons For Beds - Eastbourne390
We appreciate your positive feedback! We are so glad you found our service professional, efficient, and friendly.
Great knowledge about the products
Great knowledge about the products. Very friendly and helpful. Make from Eastbourne branch and delivery guys Lee and Martin outstanding
February 8, 2026
Reply from Bensons For Beds - Eastbourne390
We're happy to hear that you found our team knowledgeable, friendly, and helpful! It's great to know our delivery team was outstanding. We appreciate your positive feedback!
Faultless from entrance to store to delivery of bed
Excellent salesman took us through the options and recommended!!
Swift sales process
Delivery on time on date and smoothly up two flights of stairs
January 29, 2026
Reply from Bensons For Beds - Eastbourne390
We're happy to hear that our salesperson provided excellent guidance and recommendations! We appreciate your positive feedback regarding the swift sales process and on-time delivery.
Very happy
This is the first time we have bought a Benson bed. We were impressed with the communication between them and us. We knew the day and time of delivery. The workers were polite and considerate and turned up on time .
January 29, 2026
Reply from Bensons For Beds - Eastbourne390
We're happy to hear you were impressed with the communication regarding your first Benson bed! It's great to know the delivery went smoothly and that our workers were polite and on time.
A professional service …
The salesperson at Benson for Beds was very professional. He was welcoming and very helpful. He asked me what I was looking for and my mattress preferences and showed me several different options. He patiently waited while I tried them out.
He went through care needs about the mattress I chose.
January 21, 2026
Reply from Bensons For Beds - Eastbourne390
We're happy to hear that you found our salesperson professional and helpful in guiding you through the mattress selection process. We appreciate your positive feedback on the care information provided,
Megan at Customer Care
Excellent service from start to finish…
Excellent service from start to finish !
From being shown the perfect choice of mattresses for my needs, through ease of payment to being kept updated regularly until the mattress arrived. It is super comfy and I am absolutely delighted with everything!
January 29, 2026
Reply from Bensons For Beds - Eastbourne390
We're delighted to hear that you received excellent service throughout your experience, from choosing the perfect mattress to the updates about its arrival. We're so glad you find it super comfy,
Megan at Customer Care
Helpful Salesman
The salesman was very helpful, explaining the different types of mattress and their suitability.
December 31, 2025
Reply from Bensons For Beds - Eastbourne390
We appreciate you taking the time to share your experience. We're happy to hear that the salesperson was helpful in explaining the mattresses' suitability. Thank you for your positive review – Lauryn at Customer Care 💜
We went into Eastbourne store to look…
We went into Eastbourne store to look at mattresses, we were greeted by Liam who was fantastic, we tried out the new ‘mattress machine’ which recommended some mattresses for us. Liam then patiently guided us around the store to try out mattresses asking lots of questions to help us decide on the perfect mattress. Liam, was professional, patient, funny and very helpful. If I’m honest I was dreading going in thinking we were going to be ‘sold’ to, but it was a great experience. We’re excited to take delivery of our lovely new mattress.
January 2, 2026
Unprompted review
Reply from Bensons For Beds - Eastbourne390
We’re so glad Liam made the experience enjoyable and stress-free. The mattress machine is a great tool, and Liam’s guidance sounds spot-on. Enjoy your new mattress – we’re excited for you too!
Looking forward to seeing you again!
Megan at Customer Care
Mgr Adam was fantastic
Mgr Adam was fantastic, showing us all the options for my daughters budget. Not pushy, very knowledgeable and ensured we left with the best bed for her budget
December 27, 2025
Reply from Bensons For Beds - Eastbourne390
We're happy to hear that your experience was fantastic. We appreciate your positive feedback regarding the assistance you received in finding the best bed within your daughter's budget. Thank you for your positive review – Lauryn at Customer Care 💜
Pleased with our experience of this company
Pleased with our purchase and whole process. Kept us well informed of delivery time and progress on the day it was delivered, delivery team helpful, polite and left the area they worked in clean and tidy.
December 12, 2025
Reply from Bensons For Beds - Eastbourne390
We're pleased to hear that you are happy with your purchase and the entire process. We appreciate your comments regarding communication and the delivery team's helpfulness and cleanliness.
Team Bensons
I had a good experience
I had a good experience , the staff was very helpful and friendly.
December 7, 2025
Reply from Bensons For Beds - Eastbourne390
Thank you so much for your great review! You deserve nothing less than a great night’s sleep! Thank you, Stewart - Team Bensons
Excellent customer service from Martin…
Excellent customer service from Martin in the Eastbourne branch. Knowledgeable and helpful, and no heavy sales pressure.
Very good customer service. Allowing us time to make an informed decision
December 3, 2025
Reply from Bensons For Beds - Eastbourne390
We're happy to hear that you received excellent and helpful customer service at our Eastbourne branch! We appreciate you noting the no-pressure environment, allowing you time for an informed decision.
– Thank you, Jess- Team Bensons
5 Star Service!
Everything was incredibly easy and smooth, from being shown around the store, to testing all the mattresses. What a pleasant and easy experience.
November 13, 2025
Reply from Bensons For Beds - Eastbourne390
We’re delighted to hear that your experience in-store was smooth and enjoyable, from browsing to testing mattresses. Making the process easy and pleasant is exactly what we aim for!
Thank you for your positive review – Lauryn at Customer Care 💜
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