Our salesman, Jamie was knowledgeable, friendly & patient. The showroom was very well laid out and even though we weren't spending a fortune he was happy to spend time helping us. He arranged a small... See more
Location
Switch locationUnit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH Eastbourne, Sussex, GB
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See what reviewers are saying
The gentleman showed us some different mattresses different price range. Was informative but not pushy. We talked about the best one for us and explained this was the first shop we had visited. He pri... See more
The delivery drivers couldn't have been more helpful when delivering my new mattress and taking the old one away. They were friendly and professional, removing their shoes when entering my home. Th... See more
Bensons for Beds from ordering in the Eastbourne Showroom to delivery were excellent. Kept me informed of progress every step of the way. Adam at Eastbourne Showrooms was brilliant with his advice and... See more
Company replied
Company details
About Bensons For Beds - Eastbourne390
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH, Eastbourne, Sussex, United Kingdom
- 1323479592
4.9
Excellent
327 reviews
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All staff involved in helping us with…
All staff involved in helping us with choosing a mattress to the men that delivered it were all first class.
February 12, 2026
Reply from Bensons For Beds - Eastbourne390
We're happy to hear that everyone assisting you with your mattress, from selection to delivery, provided excellent service! Thank you for your positive feedback.
Reply from Bensons For Beds - Eastbourne390
We appreciate your positive feedback! We are so glad you found our service professional, efficient, and friendly.
Great knowledge about the products
Great knowledge about the products. Very friendly and helpful. Make from Eastbourne branch and delivery guys Lee and Martin outstanding
February 8, 2026
Reply from Bensons For Beds - Eastbourne390
We're happy to hear that you found our team knowledgeable, friendly, and helpful! It's great to know our delivery team was outstanding. We appreciate your positive feedback!
Faultless from entrance to store to delivery of bed
Excellent salesman took us through the options and recommended!!
Swift sales process
Delivery on time on date and smoothly up two flights of stairs
January 29, 2026
Reply from Bensons For Beds - Eastbourne390
We're happy to hear that our salesperson provided excellent guidance and recommendations! We appreciate your positive feedback regarding the swift sales process and on-time delivery.
Very happy
This is the first time we have bought a Benson bed. We were impressed with the communication between them and us. We knew the day and time of delivery. The workers were polite and considerate and turned up on time .
January 29, 2026
Reply from Bensons For Beds - Eastbourne390
We're happy to hear you were impressed with the communication regarding your first Benson bed! It's great to know the delivery went smoothly and that our workers were polite and on time.
A professional service …
The salesperson at Benson for Beds was very professional. He was welcoming and very helpful. He asked me what I was looking for and my mattress preferences and showed me several different options. He patiently waited while I tried them out.
He went through care needs about the mattress I chose.
January 21, 2026
Reply from Bensons For Beds - Eastbourne390
We're happy to hear that you found our salesperson professional and helpful in guiding you through the mattress selection process. We appreciate your positive feedback on the care information provided,
Megan at Customer Care
Excellent service from start to finish…
Excellent service from start to finish !
From being shown the perfect choice of mattresses for my needs, through ease of payment to being kept updated regularly until the mattress arrived. It is super comfy and I am absolutely delighted with everything!
January 29, 2026
Reply from Bensons For Beds - Eastbourne390
We're delighted to hear that you received excellent service throughout your experience, from choosing the perfect mattress to the updates about its arrival. We're so glad you find it super comfy,
Megan at Customer Care
Helpful Salesman
The salesman was very helpful, explaining the different types of mattress and their suitability.
December 31, 2025
Reply from Bensons For Beds - Eastbourne390
We appreciate you taking the time to share your experience. We're happy to hear that the salesperson was helpful in explaining the mattresses' suitability. Thank you for your positive review – Lauryn at Customer Care 💜
We went into Eastbourne store to look…
We went into Eastbourne store to look at mattresses, we were greeted by Liam who was fantastic, we tried out the new ‘mattress machine’ which recommended some mattresses for us. Liam then patiently guided us around the store to try out mattresses asking lots of questions to help us decide on the perfect mattress. Liam, was professional, patient, funny and very helpful. If I’m honest I was dreading going in thinking we were going to be ‘sold’ to, but it was a great experience. We’re excited to take delivery of our lovely new mattress.
January 2, 2026
Unprompted review
Reply from Bensons For Beds - Eastbourne390
We’re so glad Liam made the experience enjoyable and stress-free. The mattress machine is a great tool, and Liam’s guidance sounds spot-on. Enjoy your new mattress – we’re excited for you too!
Looking forward to seeing you again!
Megan at Customer Care
Mgr Adam was fantastic
Mgr Adam was fantastic, showing us all the options for my daughters budget. Not pushy, very knowledgeable and ensured we left with the best bed for her budget
December 27, 2025
Reply from Bensons For Beds - Eastbourne390
We're happy to hear that your experience was fantastic. We appreciate your positive feedback regarding the assistance you received in finding the best bed within your daughter's budget. Thank you for your positive review – Lauryn at Customer Care 💜
Pleased with our experience of this company
Pleased with our purchase and whole process. Kept us well informed of delivery time and progress on the day it was delivered, delivery team helpful, polite and left the area they worked in clean and tidy.
December 12, 2025
Reply from Bensons For Beds - Eastbourne390
We're pleased to hear that you are happy with your purchase and the entire process. We appreciate your comments regarding communication and the delivery team's helpfulness and cleanliness.
Team Bensons
I had a good experience
I had a good experience , the staff was very helpful and friendly.
December 7, 2025
Reply from Bensons For Beds - Eastbourne390
Thank you so much for your great review! You deserve nothing less than a great night’s sleep! Thank you, Stewart - Team Bensons
Excellent customer service from Martin…
Excellent customer service from Martin in the Eastbourne branch. Knowledgeable and helpful, and no heavy sales pressure.
Very good customer service. Allowing us time to make an informed decision
December 3, 2025
Reply from Bensons For Beds - Eastbourne390
We're happy to hear that you received excellent and helpful customer service at our Eastbourne branch! We appreciate you noting the no-pressure environment, allowing you time for an informed decision.
– Thank you, Jess- Team Bensons
5 Star Service!
Everything was incredibly easy and smooth, from being shown around the store, to testing all the mattresses. What a pleasant and easy experience.
November 13, 2025
Reply from Bensons For Beds - Eastbourne390
We’re delighted to hear that your experience in-store was smooth and enjoyable, from browsing to testing mattresses. Making the process easy and pleasant is exactly what we aim for!
Thank you for your positive review – Lauryn at Customer Care 💜
Had a very good experience
November 12, 2025
Reply from Bensons For Beds - Eastbourne390
We're happy to hear that you had a very good experience with us Raz. Thank you for your positive feedback; we appreciate it.
We hope to welcome you back soon!
Megan at Customer Care
Long wait for delivery
Long wait for delivery, expensive mattress and not even lasted long enough started to deplete in ares of the mattress. Good friendly delivery guys.
March 9, 2025
Reply from Bensons For Beds - Eastbourne390
We appreciate your feedback and are sorry the mattress deteriorated and the delivery took longer than expected. We're glad the delivery team was friendly.
Thank you, Megan at Customer Care
Man in shop (called Ade in Eastbourne)…
Man in shop (called Ade in Eastbourne) was absolutely lovely and helpful when I brought my bed frame few days ago. Very nice man even called me to make sure I had managed to get a man with a van to collect the bed from shop and deliver to my home as shop closes for good on Saturday. Very good service and helpful.
June 21, 2024
Very friendly and helpful staff
Very friendly and helpful staff. Shame they are closing.
June 21, 2024
Excellent advice and a great deal.
June 21, 2024
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