We had phoned Bensons at Straiton the day before visiting the Shop and spoke to Hannah . The next day we met an assistant who guided us through the options of Firm versus Medium Sealy mattresses We t... See more
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Location
Switch locationUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
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Hannah from Straiton Edinburgh branch was the perfect salesperson for me. She took time and explained everything for me with a smile and very courteous manner. Kept updated from sale through to deli... See more
Company replied
Highly knowledgeable and friendly Team at the Edinburgh Straiton store. Stephen was great and took time with us to explain differing mattresses, pillows, etc to ensure we made the right decisions. Muc... See more
Company replied
Great experience. Our sleep is very important to us and we took our time choosing the right mattress. We have received a very professional and friendly help from Peter. It was very clear Peter likes h... See more
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Company details
About Bensons For Beds - Edinburgh Straiton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, United Kingdom
4.8
Excellent
115 reviews
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We had phoned Bensons at Straiton the…
We had phoned Bensons at Straiton the day before visiting the Shop and spoke to Hannah . The next day we met an assistant who guided us through the options of Firm versus Medium Sealy mattresses We tried out both options and decided on the Medium Sealy Bronte.The assistant initially completed the order form for the Firm option but quickly corrected it to Medium . I will provide a further Rating of the service when we take delivery on 21st September
September 11, 2026
Unprompted review
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for choosing Bensons at Straiton, we are thrilled that you had a positive experience with our team, especially Hannah! We are confident that the Medium Sealy Bronte mattress will provide you with the perfect balance of comfort and support. We look forward to delivering your mattress on September 21st and hearing your further feedback. Sweet dreams! Team Bensons :)
Bed and mattress
Hannah from Straiton Edinburgh branch was the perfect salesperson for me. She took time and explained everything for me with a smile and very courteous manner. Kept updated from sale through to delivery and the delivery drivers were brilliant. Also very pleased with my purchase.
August 30, 2026
Unprompted review
Reply from Bensons For Beds - Edinburgh Straiton
Hi James,
Thank you for such a fantastic review! 😊
We're thrilled to hear that Hannah at our Straiton Edinburgh store provided such outstanding service. Taking the time to explain everything clearly, keeping customers informed, and doing it all with a smile is exactly the level of care we aim to deliver. It's also wonderful to know that communication was smooth from the point of sale right through to delivery, and that our delivery team left such a great impression too. Thank you for choosing us, and we'll be sure to pass your lovely feedback on to Hannah and the team. Wishing you many years of comfort and restful sleep ahead,
Megan | Customer Care Specialist💙
I wasn’t sure what I was looking for…
I wasn’t sure what I was looking for and Kevin was very helpful talked me through the options so I could make an informed choice.
September 7, 2026
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for sharing your positive experience with Kevin! We are committed to providing exceptional customer service and we are thrilled to hear that he was able to help you make an informed decision. We look forward to assisting you again in the future. All the best Team Straiton 😀
Shopping for a looking for a sofa bed.
Went in looking for a sofa bed. Sales assistant very welcoming and helpful.
August 29, 2026
Reply from Bensons For Beds - Edinburgh Straiton
We're so glad to hear that our sales assistant was able to provide you with a great experience while shopping for a sofa bed! Your satisfaction is our top priority. Have the best day team straiton 😀
The assistant Hanna
The assistant Hanna, was knowledgeable, helpful, and extremly pleasant.
August 29, 2026
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for the kind words about our assistant Hannah! We are so glad she was able to provide such knowledgeable and helpful service. We will be sure to pass along your positive feedback to her. It was our pleasure to have you as a customer! All the Best Team Straiton! :)
The service was very good and most…
The service was very good and most helpful and made the purchase very straightforward.
August 30, 2026
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for your comments, they are really appreciated.
Great experience
Great experience. Our sleep is very important to us and we took our time choosing the right mattress. We have received a very professional and friendly help from Peter. It was very clear Peter likes his job and does it very well. His knowledge was very impressive too.
August 26, 2026
Reply from Bensons For Beds - Edinburgh Straiton
Hello Dariusz,
Thank you for your wonderful review! 😊 We're delighted to hear you had such a great experience while choosing your new mattress. We know how important a good night's sleep is, so it's fantastic that you were able to take your time and find the right option for your needs.
We're especially pleased to hear that Peter provided such professional and friendly service. His knowledge and passion for helping customers shines through, and we're sure he'll be thrilled to receive your kind feedback. 😊
Thank you for choosing Bensons for Beds. We hope your new mattress brings you many years of comfortable and restful sleep,
Megan | Customer Care Specialist🛏️
Knowledgeable and friendly Team
Highly knowledgeable and friendly Team at the Edinburgh Straiton store. Stephen was great and took time with us to explain differing mattresses, pillows, etc to ensure we made the right decisions. Much appreciated.
August 23, 2026
Unprompted review
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for the fantastic review! We're thrilled to hear that our team at Edinburgh Straiton delivered knowledgeable and friendly service. Our goal is always to help customers make the best decisions for their needs - thanks for giving Stephen a shoutout for his great work. We truly appreciate your support! Have a fantastic day team straiton :)
Very good interactive staff and good…
Very good interactive staff and good product
August 17, 2026
Unprompted review
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for your positive review! We are dedicated to providing excellent customer service and quality products. We're so glad to hear you had a great experience with our team. We appreciate your business! Have a wonderful day Team straiton 🙂
We knew what we wanted and the…
We knew what we wanted and the salesgirl was really helpful
August 5, 2026
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for sharing your positive experience! We strive to provide exceptional assistance to all our customers and we're glad you found what you were looking for. Have a wonderful day! Team Straiton :)
Everything went to plan
Everything went to plan. Kept well informed of delivery date and window slot which was updated before the bed was delivered.
Removal of old bed and assembly of new bed done very smoothly.
My initial visit to Bensons at Straiton in June was with an excellent very helpful assistant.
July 30, 2026
Reply from Bensons For Beds - Edinburgh Straiton
We're so pleased to hear that everything went to plan with your delivery and that you were kept well informed! It's wonderful that the removal of your old bed and the assembly of your new one were done smoothly. We're also delighted that your initial visit to our Straiton store was with an excellent and very helpful assistant.
Team Bensons
Wonderful service from the shop to the…
Wonderful service from the shop to the delivery with decent staff with good product knowledge.
Delivery updates were accurate and on time so I could organise and plan my day.
Thank you for a great retail and delivery experience.
July 30, 2026
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for your wonderful feedback! We're delighted to hear that you received excellent service from our knowledgeable staff, both in-store and during delivery. It's fantastic to know that our delivery updates helped you plan your day effectively. We truly appreciate you sharing your positive experience!
Team Bensons
Great Price
The salesperson was helpful and friendly. We received many updates on our order after it was placed including a call from the delivery men before they arrived. It was a good deal and I am pleased with the purchase.
July 20, 2026
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for your wonderful feedback! We're delighted to hear that you found our salesperson helpful and friendly, and that you appreciated the regular updates and delivery communication. It's great to know you are pleased with your purchase and felt you received a good deal. Enjoy your new order, and thank you for choosing us! 😊
Great service friendly and helpful staff
Very helpful staff polite and supportive experience throughout their interaction with us.
July 24, 2026
Reply from Bensons For Beds - Edinburgh Straiton
We're so pleased to hear that our staff were very helpful, polite, and supportive throughout your interaction with us. Thank you for your wonderful feedback!
Great service from the salesman in the…
Great service from the salesman in the shop, advised on best kind of mattress, very professional. Delivery on time, very good service, no complaints.
July 24, 2026
Reply from Bensons For Beds - Edinburgh Straiton
We're so pleased to hear about the great service you received from our salesperson, who professionally advised you on the best mattress. It's wonderful that your delivery was on time and that you have no complaints!
Very helpful and yet gave us space to…
Very helpful and yet gave us space to try the mattresses we wanted to look at.Good choices and reasonable costs.
July 18, 2026
Reply from Bensons For Beds - Edinburgh Straiton
We're so pleased to hear that our team was helpful and gave you space to try the mattresses. It's wonderful that you found good choices and reasonable costs!
Thank you for your positive review - Lauryn at Customer Care
Staff sre very helpful and friendly and…
Staff sre very helpful and friendly and they made you feal very welcome
July 20, 2026
Reply from Bensons For Beds - Edinburgh Straiton
We're so pleased you found our staff helpful and friendly, and that they made you feel very welcome. Thank you for your kind words!
Thank you for your positive review - Lauryn at Customer Care
Outstanding Customer Service from Stephen and the Team at Benson for Beds Straiton
We recently visited the Benson for Beds store at Straiton Retail Park in Edinburgh and had an excellent experience from start to finish.
We were helped by Stephen, who struck the perfect balance between being knowledgeable and helpful without being pushy. In fact, we'd visited a number of mattress retailers during our search, and some of the more aggressive sales approaches elsewhere actually put us off purchasing. Stephen was different. He took the time to explain the different mattress options, helped us understand what would suit our needs and budget, and then gave us the space to look around and make our own decision without hovering over us.
What we particularly appreciated was that he focused on helping us find the right mattress first, rather than immediately trying to upsell additional products. That made the whole experience feel much more genuine and customer-focused.
We had narrowed our choice down to Benson for Beds and Dreams, but the service we received from Stephen ultimately brought us back to Benson for Beds later that same day, where we purchased our new mattress along with memory foam pillows.
The service didn't stop once we had placed the order. The delivery timeframe was excellent, with only around a week's wait, and we received regular updates throughout the process. We were even given a delivery timeslot several days in advance, which made it easy to plan around.
The delivery team were fantastic as well. They arrived early, delivered everything directly to the room of our choice, and even removed all the plastic packaging afterwards, meaning there was no mess or waste left behind. They were efficient, professional, and courteous throughout.
A huge thank you to Stephen and the wider Benson for Beds team for making what can often be a stressful purchase such a straightforward and positive experience.
We wouldn't hesitate to recommend the store to others.
July 7, 2026
Reply from Bensons For Beds - Edinburgh Straiton
We are so pleased to hear about your excellent experience at our Straiton Retail Park store. It is wonderful to know that our team provided knowledgeable and helpful service without being pushy, allowing you to make an informed decision at your own pace. We are especially glad that our focus on finding the right mattress for your needs, rather than immediate upselling, resonated with you.
Your feedback regarding the smooth delivery process, from regular updates to the efficient and professional delivery team, is greatly appreciated. We strive to make every aspect of your purchase straightforward and positive, and it is rewarding to know we achieved this for you. Thank you for recommending us; we truly value your kind words.
Excellent service both in store and on…
Excellent service both in store and on delivery. While in store we felt like we had a fantastic experience getting help choosing the correct bed.
July 12, 2026
Reply from Bensons For Beds - Edinburgh Straiton
We're so pleased you had such a fantastic experience both in-store and with your delivery. It's wonderful to hear you received great help choosing the correct bed.
Your store colleagues were particularly…
Your store colleagues were particularly helpful, particularly Stephen who fully explained the different types of mattresses available. Keeping us updated on delivery was also excellent. The delivery team were extremely efficient, cheery and helpful explaining how to turn and set the mattresses
July 4, 2026
Reply from Bensons For Beds - Edinburgh Straiton
We're so pleased to hear about your excellent experience with our store colleagues, especially the detailed explanation of mattress types. It's wonderful that you were kept updated on delivery and that our delivery team was efficient, cheerful, and helpful.
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