I was greeted warmly and professionally by one of the store workers who put my mind at ease very quickly. He helped me choose a suitable mattress within my price range, explaining all the pros and con... See more
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Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... See more
Company replied
I found a bed elsewhere so l phoned to cancel and the gentleman who l met on the shop contacted me, to see if l was going ahead with the purchase. I was surprised when l was asked to return the bed c... See more
Company replied
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy reques... See more
Company details
About Bensons For Beds - Edinburgh663
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, United Kingdom
- 1314402029
4.9
Excellent
273 reviews
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Staff where helpful with helping me…
Staff were helpful with helping me choose what bed to purchase.
Tom who assisted myself was extremely helpful and was very pleasant. Top score tom for great customer service.
October 29, 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our staff was helpful in assisting you with your bed purchase. We appreciate that you found our team member to be pleasant and helpful. Thank you for your positive feedback,
Megan at Customer Care
Made an old man feel important
Over and above the call of sales personnel and for once it wasn't a big story getting a mattress and bed for OAP. Thank you
October 30, 2025
Reply from Bensons For Beds - Edinburgh663
We are so happy to hear that our sales personnel exceeded your expectations and made the process easy for you. Thank you for your positive feedback,
Megan
Customer Care Team
Very good service and took time …
Very good service and took time going over everything
October 2, 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for your feedback! We're glad to hear you received thorough and attentive service.
Take care,
Megan at Customer Care
The salesman was very open and honest.
The salesman was very open and honest.
He knew what we were looking for and showed us mattresses suitable for our age group.
There was no high pressure sales pitch.
September 5, 2025
Reply from Bensons For Beds - Edinburgh663
We appreciate you taking the time to share your experience. We're happy to hear that our team member provided open, honest, and helpful service without pressure.
Take care,
Megan at Customer Care
Really helpful staff who showed me to…
Really helpful staff who showed me to the correct areas of the store for the types and cost of mattresses I was looking for. In and out the store swiftly with a new mattress. Peter who I dealt with was really helpful and made it all very quick and easy
August 27, 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our staff was helpful in guiding you to the right mattresses. We appreciate you taking the time to share your positive experience with us, Megan at Customer Care
Helpful friendly service
August 21, 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for your kind words! We strive to provide exceptional service to all of our customers. We truly appreciate your support and look forward to helping you again in the future. #happycustomers #customerservice #grateful
Best night's sleep ever.
The two gentlemen who delivered my bed, were very proffesional, they asked where i wanted my bed, talked me through everything.
I have not had a very good sleep for a number of years, i had the best night sleep ever in my new bed with a new mattress that was designed for me using their new mattress machine, which advises staff where my pressure points were and wich mattress would suit me best. From choosing the bed to the mattress, the staff were excellent and nothing was too much trouble for them.
August 22, 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our delivery team was professional and helpful, and that you found the perfect mattress using our technology. We're glad you had such a positive experience with our staff and are now sleeping better. Thank you for your feedback, Megan at Customer Care
We found what we were looking for…
We found what we were looking for easily with grreat help from a member of staff.
July 27, 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for your positive feedback! We're thrilled to hear that our staff provided great assistance in finding what you needed. We strive to make every customer's experience a memorable one. We look forward to seeing you again at our business.
The staff made it very easy
July 29, 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for the positive review! We are delighted to hear that our staff provided exceptional service that made the process easy for you. We strive to make our customers' experience stress-free. We look forward to seeing you again in the future, Megan at Customer Care
Bensons at Straiton
We had a smooth experience in Bensons at Straiton. Having researched online, we knew which bed frame we were interested in.
Our salesman, Peter was great, and even gave us a good recommendation for lunch afterwards.
June 28, 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for choosing Bensons at Straiton! We are thrilled to hear that you had a smooth experience and that our salesman, Peter, was able to provide excellent service. Happy to hear you enjoyed our bed frames and hope you enjoyed lunch too. Thanks for your review, Megan at Customer Care
Reply from Bensons For Beds - Edinburgh663
Thank you for the awesome feedback! We strive to provide fast delivery and top-notch customer service, and we're glad our payment plan was convenient for you. Happy sleeping! Megan at Customer Care😄🛏️
Top class customer service experience…
Top class customer service experience was in and out of the shop in 15 minutes
July 24, 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for your kind words! We strive to provide top-notch customer service and we're delighted to hear that we were able to exceed your expectations. It was a pleasure having you in our shop. See you again soon, Megan at Customer Care
Calvin at Straiton Edinburgh was…
Calvin at Straiton Edinburgh was excellent. Asked both of us questions which led to the perfect mattress for both of us. He was professional and easy to talk to and knew exactly what he was doing. Even though he is new to the job he executed the sale perfectly and gave us time to think about what we wanted to purchase. Brilliant customer service skills.
July 20, 2025
Unprompted review
Reply from Bensons For Beds - Edinburgh663
Thank you for the positive feedback about Calvin! We are glad to hear that he was able to help you find the perfect mattress for both of you and provided excellent customer service. We are proud to have him as a part of our team, Megan at Customer Care
Keith was very helpful
Keith was very helpful, knowledgeable about the products. More importantly friendly.
July 19, 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for the kind words, we are happy to hear that Keith provided excellent service and made your experience enjoyable. Our team takes pride in being knowledgeable and friendly to ensure your satisfaction. Hope to see you again soon, Megan at Customer Care
1st time at Bensons
We were entertained right away by the new staff who started this week named Calvin. He was approachable, shows courtesy and has been readily available to answer our questions to his best.
June 30, 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for sharing your experience with Calvin! We're thrilled to hear that he made a positive impression on you and provided excellent service. Thank you for your kind feedback, Megan at Customer Care
No pressurised selling. Excellent.
No pressurised selling. Peter salesperson was excellent. Definately knew about mattresses. All in all a good experience at Straiton. Would definately recommend.
June 28, 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that you had a good experience at Straiton! We appreciate your positive feedback regarding the no-pressure environment and the salesperson's mattress expertise. We are thankful for your recommendation, Take care, Megan at Customer Care
Staff were helpful and courteous in…
Staff were helpful and courteous in assisting me to make a suitable purchase.
June 11, 2025
Reply from Bensons For Beds - Edinburgh663
We appreciate your feedback! We're happy to hear that our staff were helpful and courteous in assisting you with your purchase. Take care, Megan at Customer Care
Sales team in the store were extremely…
Sales team in the store were extremely helpful and quick to follow-up from the initial store visit, through email conversation and order placement.
April 2, 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our sales team provided such helpful and prompt service! We appreciate your positive feedback regarding your store visit and order placement. Take care, Megan at Customer Care
Very pleasant experience no pressure to…
Very pleasant experience no pressure to buy your left alone to browse the salesman Arthur was absolutely fantastic no problems whatsoever
April 16, 2025
Reply from Bensons For Beds - Edinburgh663
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a pleasant experience and that our salesman Arthur was fantastic. We strive to provide a pressure-free environment for our customers. We hope to see you again!
Stuart took the order over the phone…
Stuart took the order over the phone and was just so helpful.
April 18, 2025
Reply from Bensons For Beds - Edinburgh663
Thank you so much for your kind words! We are thrilled to hear that Stuart provided excellent service during your order. We appreciate your support and look forward to serving you again. 🙂
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