I was greeted warmly and professionally by one of the store workers who put my mind at ease very quickly. He helped me choose a suitable mattress within my price range, explaining all the pros and con... See more
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Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... See more
Company replied
I found a bed elsewhere so l phoned to cancel and the gentleman who l met on the shop contacted me, to see if l was going ahead with the purchase. I was surprised when l was asked to return the bed c... See more
Company replied
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy reques... See more
Company details
About Bensons For Beds - Edinburgh663
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, United Kingdom
- 1314402029
4.9
Excellent
273 reviews
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Reply from Bensons For Beds - Edinburgh663
We appreciate you sharing that our staff was helpful and polite; we are so happy you had a great experience with us!
Hannah
Hannah, the assistant who dealt with us was excellent. She gave us information, allowed us to look around, test out several beds, discuss things between ourselves and invited us to seek her out when we were ready. Such a pleasant change from assistants who follow you around and don't allow time to discuss matters, leading in our case to leaving the store without making a purchase in the past.
January 25, 2026
Reply from Bensons For Beds - Edinburgh663
We appreciate you sharing your experience. We're happy to hear that our assistant provided excellent service by giving you space to explore and decide at your own pace. It's great to know this approach made a positive difference.
Great service with lovely staff
Great service with lovely staff, very helpful
Thank you
January 20, 2026
Reply from Bensons For Beds - Edinburgh663
We're so glad you had a great experience with our helpful and lovely team! Thank you for your positive feedback; we appreciate it.
Really helpful staff
Really helpful staff. They gave us plenty of time and space to make up our minds. Good selection of beds too.
Good delivery too.
January 19, 2026
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our staff were helpful and gave you the time and space you needed. We're also glad you appreciated our selection and delivery. Thank you!
Good knowledge
Good knowledge, excellent communication and kept up to date with the order.
January 19, 2026
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that you received excellent communication and were kept informed about your order. We appreciate your positive feedback!
Excellent
I returned to Bensons for Beds after a buying a bed within days to buy Bedroom Furniture as Hanna made a great impression on me and her Professionalism and Welcoming Manner was second to none.
Nothing was a bother and she took her time to explain everything and showed me different ideas.
I would have no hesitation in recommending Hanna at the Straiton Store to Family and Friends.
Thanks again Hanna for all your help.
January 17, 2026
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that your experience at our Straiton store was so positive and that you felt welcomed. It's great to know that you found the assistance helpful and would recommend us to others. Thank you for your positive feedback.
Good shopping experience from the shop…
Good shopping experience from the shop to delivery. All staffs are professional and polite. Recommended.
January 17, 2026
Reply from Bensons For Beds - Edinburgh663
We appreciate your recommendation! We are happy you had a good shopping experience, from the store to the professional and polite delivery staff.
Great customer Service
I was looking to buy a new bed for myself and my partner.
We were shown around by Stephen, he was a great balance of attentiveness while also allowing us to test the mattresses in peace. He was very knowledgable and helped us pick out a mattress and a bed frame.
He also showed us the firmness guide and helped us to find our ideal firmness for a mattress.
We were also helped by Hannah who was also very helpful and friendly during the purchasing process.
January 6, 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for sharing your experience Mr S! We’re delighted to hear that Stephen provided the perfect balance of attentiveness and space, helping you find the ideal mattress and bed frame. It’s great that the firmness guide was useful too! We’re also pleased Hannah made the purchasing process smooth and friendly. We hope you and your partner love your new bed!
Megan at Customer Care
Great professional salesman we looked…
Great professional salesman we looked and bought the bed and mattress within 25minutes
January 1, 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for your feedback Stevie! We’re thrilled to hear you had such a smooth experience and found the perfect bed and mattress so quickly. We’ll make sure your kind words reach the team,
Megan at Customer Care!
Tried and trusted
I went in knowing exactly what I was looking for. Hannah the girl who dealt with my purchase was new to the role and handled everything well.
December 31, 2025
Reply from Bensons For Beds - Edinburgh663
We’re so pleased Hannah made your purchase smooth and professional – especially as she’s new to the role! Thank you for your positive review – Lauryn at Customer Care 💜
Peebles
customer service was from sales and delivery personnel has been ideal.
While email and msg contact is appreciated and vital there were many unnecessary sent to us.
December 18, 2025
Reply from Bensons For Beds - Edinburgh663
We appreciate you sharing your feedback. We're glad to hear that our sales and delivery teams provided ideal service. We will review the message frequency to improve your experience,
Megan at Customer Care.
Nothing to improve
Nothing to improve. Everything arrived on time. We received a bed frames and a sofa bed. They ticked all the boxes
October 8, 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that your bed frame and sofa bed arrived on time and met your expectations. We appreciate you taking the time to share your positive experience with us!
Reply from Bensons For Beds - Edinburgh663
We're glad you had a great experience with our salesman. Thank you for your positive feedback; we appreciate it a lot.
Thank you, Team Bensons - Jess
A pleasant experience
I couldn't fault them from my experience instore at both Straiton edinburgh(kev) and craigleith(hannah) to the day they delivered it. They were both helpful but not pushy and gave all details that I required without being forceful. They could answered all the questions in a nice manner. Would recommend Bensons. Bed delivered as advised and no hassel. Kept well informed .
November 26, 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for sharing your experience! We’re delighted to hear that Kev and Hannah provided helpful, knowledgeable service without any pressure, and that your delivery was smooth and hassle-free. It’s great to know you felt well-informed throughout the process. 💜 Thank you for your positive review Jude – Lauryn at Customer Care
I have already filled in a review
I have already filled in a review. But I will repeat by saying my experience with. Bensons was excellent in every way. (& my bed is very comfortable)
December 6, 2025
Reply from Bensons For Beds - Edinburgh663
We truly appreciate you taking the time to share your experience again Mrs Bee! It’s wonderful to hear that everything went smoothly and that you’re enjoying your comfortable new bed. 💜 Thank you for your positive review – Lauryn at Customer Care
From buying the bed
From buying the bed, to having it delivered, all staff were great .price was reasonable as well.
We would highly recommend buying a bed from bensons
December 8, 2025
Reply from Bensons For Beds - Edinburgh663
We’re so pleased to hear everything went smoothly from purchase to delivery! Great service and fair pricing are what we strive for, and your recommendation means so much to us. Thank you for your positive review Mrs Bruton – Lauryn at Customer Care 💜
I found a bed elsewhere so l phoned to…
I found a bed elsewhere so l phoned to cancel and the gentleman who l met on the shop contacted me, to see if l was going ahead with the purchase. I was surprised when l was asked to return the bed care kit, that we never took. I didn't mind the question, but when l said no we were never given one, there was not even an attempt to apologise for the miss judgement. I am disappointed
I would have never taken a kit, before the purchase.
December 3, 2025
Reply from Bensons For Beds - Edinburgh663
Good morning Brenda, thank you for reaching out. I'm very sorry to hear about the confusion regarding the care kit that wasn't taken. I will feed this back to the relevant people to ensure this doesn't happen in the future. If you would like to contact us further you can on 0333 222 6800 - Regards - Stewart
Steven was very friendly and helpful
Steven was very friendly and helpful. He gave all the information we needed.
Very wide choice of mattresses and divans.
We left feeling happy with our choices.
November 4, 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our team member was helpful and friendly Tom & Trisha! It's great you found a wide selection and left feeling happy with your choices. Thanks for your feedback,
Megan at Customer Care
Great sales team, no pressure
Tom the salesman was very informative and knowledgable it made chiding my bed easy!
November 9, 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
Overall great experience
I had a great experience in the straiton store. Peter was extremely helpful and managed to find the mattress that would suit me.
November 7, 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that you had a great experience at our store. We appreciate you mentioning the assistance you received in finding the right mattress. Thank you,
Megan at Customer Care
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