The assistant was very helpful and understood why I needed a bed that I could get close to transfer from my wheelchair, he was very polite and friendly
Location
Switch locationUnit 3 Stone Lane Retail Park, Marsh Barton Road, EX2 8LH Exeter, Devon, GB
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Friendly sales staff with good advice from a long established Company. You are advised to lie on the beds to make sure that you select the correct mattress for yourself. There is a large choice availa... See more
Company replied
When we arrived we were quickly greeted by a salesperson who showed us the products we were interested including all options available on them. The salesperson was friendly as well as helpful. Our vis... See more
Company replied
Josh in the Exeter store was incredibly helpful and patient and gave us lots of help and advice. We found the bed frame and headboard we liked and then bought two mattresses. I suffer from back proble... See more
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Company details
About Bensons For Beds - Exeter153
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Stone Lane Retail Park, Marsh Barton Road, EX2 8LH, Exeter, Devon, United Kingdom
- 1392459418
4.6
Excellent
49 reviews
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Exceptionally knowledgeable Customer Service
Myself and my husband came into store just looking for a new mattress, after speaking to an exceptionally knowledgeable member of staff (Wenbo) we tried a couple of mattresses and found the perfect one, he explained our options and we went through the delivery options and we were told ten days for our new mattress. Very smooth transaction and left very happy indeed. Would highly recommend to family and friends 😀
October 12, 2024
The willingness of staff to sort out…
The willingness of staff to sort out several blips. Their ability to listen and give advice.
The choice of beds was good.
The deal I got was welcome.
October 7, 2024
Excellent Customer Service
Steve was a legend!!! Helpful and knowledgeable without being pushy or annoying.
The other staff members were very pleasant and friendly as well! Definitely recommend! Thanks again Steve good old fashion customer service is few and far between these days! 🙏🙏🙏
October 7, 2024
Unprompted review
delayed delivery service
I was disappointed to find that my order has been delayed twice the recent delay was only given 24 hours’ notice telling me that they did not have the mattress in stock and a new delivery date for a further 2 weeks. The customer service says we are unable to confirm the new delivery date will be confirmed when I called them, I'm not sure why a company would sell you a mattress knowing this was not in stock or at least tell the customer in advance at the shop floor that there are distribution issues. My wife also had to take a day off on the recent change of date and disappointed no compensation for this either. I cant complain about the Customer service team or the selling team and suggest that the company looks at its distribution and agrees a timescale cannot be delivered in 2 weeks as this only delays other people too. if demand is high then be honest on delivery dates !
October 7, 2024
Unprompted review
Generally OK but temporary staff only…
Generally OK but temporary staff only with little knowledge of current display. Lack of samples for current best products as recommended by Which magazine including surprisingly “Eve” products.Needed to compromise my purchase.
Overall,sadly,disappointing.
October 3, 2024
Good customer service
February 10, 2024
Everything went well and to plan
Everything went well and to plan, Ordering online was simple. Bed and Matress delivered on time by a friendly and efficient crew.
February 17, 2023
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