Bensons For Beds - Falkirk690 Reviews 

Brilliant experience from start to finish. A seamless experience. Was a joy to buy a bed and frame from these guys! Regular updates towards delivery date which was helpful. Customer service excellent. Can’t fault them! Thank you Bensons. Buying on 0% APR credit meant we could have the mattress of our dreams. So happy.

Straightforward and to the point. No unnecessary drama/bulls**t

Very helpful staff, gave us exactly what we wanted

Myself and my sister decided to look in the shop in Falkirk we ended up buying a superking size bed and a mattress, great quality luxurious mattresses, Jamie was brilliant from start to finish very pleasant and was experienced too, the owner of the shop was there as well ( sorry can't remember his name lol ) got a great deal and my sister even got a cup of tea lol that they normally don't get asked for, would defo highly recommend them.

Very helpful . Could wander the shop trying out any bed there. The gentleman was very informative about every bed. He explained all the details required from the ordering to the delivery. Great customer service.

The gentleman help straight away I had a photo of a label from a bed on holiday he found a bed the and also showed us a choose of firmness. He then showed us other foam mattresses. Once we’d chosen he got right to filling out paper work and was very helpful and informative all the way through.

Great place,very professional and helpful staff.

Greate ,sipe

Jamie was both knowledgeable and helpful explaining the benefits of the electric bed I was viewin along with colour choice and the process of delivery.

Professional and knowledgeable sales staff

The assistant described the mattresses very well. He was not pushy.

Made to feel welcome as we came through the door. Good attention by Jamie and clear explanations. Gave us time to try out different mattresses before settling on the one we wanted.

We were greeted and left to look round then our questions were answered and information was given and then we were left alone to try out our choices and decide for ourselves

Sales rep in Falkirk retail Park was amazing!

Gave us good information on each mattress.

I was not pressured. I was encouraged to try the matress, to make sure I was happy with the firmness

Terrible Experience -

So first and foremost this is not personal to anyone mentioned but, of course, with any purchase there is a transactional action between people.

I visited Bensons for Beds Falkirk on Sunday the 21st and dealt with a Jamie. He was perfectly pleasant, not overly pushy or anything and essentially we agreed a deal on bed and mattress.

The three things I made perfectly clear were important in completing a deal were a low bed, finance to pay up deal and most importantly, delivery in 7 days.

Agreeing the deal I was told I had to pay a % deposit and the finance would be agreed at a later date, not done in store anymore as for a better customer experience, or so they would have you believe.

I received an email on Tuesday 23rd from Bensons Finance partner asking for application. I completed the application, importantly, as I only got the keys to my new flat on the 19th, I put down my new address but, understandably so, put down my time at address as 0 months. I was asked for proof of identity and proof of address. I assumed that as I had put down 0 months, it would be clear it was a new address, so provided proof of address at my last address. I received the following response,


""Dear Chris,

Thank you for uploading your Electricity bill to the V12 Document Portal.

The document you have provided shows a different address. Please can you provide a document showing your current address.

Please upload your supporting document using our secure document upload portal:

Any proof of address document from the list below
Please note that this document must show your current address.

Valid passport (open at the photo page showing both pages)
Full or provisional UK or Northern Ireland driving licence
National Identity Card or Northern Ireland Electoral Card
HM Forces ID card
Firearms certificate or shotgun licence
Letter from Government Agency/Benefits Agency confirming right to or receipt of state benefits/tax credits
Court issued document
HMRC document such as tax notification/tax assessment/statement of account/notice of coding
Local authority council tax demand letter, or statement""

As I have only received the keys on the 19th I do not have anything in the new address listed here. I had to email the Finance support team to explain the situation and finally agree that tenancy agreement
would suffice as proof of address (even though it wasn't listed in the accepted reply), this was provided and the Finance was agreed on Friday the 26th.

All I thought was well, and was looking forward to delivery of my bed on the agreed date, Tuesday the 30th.

I today (27th of April) have received an email, with the audacity to say "As per YOUR request, we have changed your delivery date to the 8th of May. If anyone at Bensons ever reads this, change the
wording of this immediately. When agreed delivery date is important to a customer and you change it without agreement, or prior notice, do not word it like we as the customer have requested this, it
is a complete slap in the face.

I phoned the store I purchased the Bed/Mattress from and it was Jamie who answered. He advised that because the Finance was not done in time (well bed isn't past its delivery date, so nounderstanding of this logic), I lost my agreed delivery date. I am annoyed because there seems to be some narrative being spun that it was made clear to me that I needed to complete the Finance in 24/48 hours, I can guarantee this was NOT the case and I made this clear to Jamie. I even had a voicemail from Jamie which I have saved, received on Wednesday 24th where he calls to advise he can see the finance was referred but is just advising there is nothing to worry about and will just be because its a new home, there is no mention whatsoever that I may lose my agreed delivery date if not completed, in fact, there is no urgency in the call at all, just a, check your emails and update when you can.

Jamie has said he will speak to warehouse on Monday but I am confident I will be cancelling this order because I will be surprised if he comes back and says Tuesdays agreed date will be met and I am
not accepting any other date I have decided. I have been online and looked at Dreams and they have 7 days online delivery which will mean I receive earlier than the new agreed date so I will just go with
them.

So to recap

If you ever deal with Bensons Beds and agreed delivery date is important to you on Finance, get it done asap as it wont be made clear its important to your 7 day deliver

Bensons, change the wording of your email change date

Bensons, if something is important to your customers, and the clearly state it, make sure you meet it or you will lose business.

I am reviewing as 1 star but I will wait to hear back from Jamie to see what he can organise. I will change if original agreed date is met but if not, I will personally never deal with the company again.

Friendly and welcoming staff. Answered all queries. Gave us plenty of time to make up our minds. Would use again and would recommend

Good honest advice. No upselling