Great service by Stephen in Falkirk. He went the extra mile to ensure we had a best bed for our individual requirements. Stephen was friendly, professional and knowledgeable about all the beds on o... See more
Company replied
Location
Switch locationUnit 15 Central Retail Park, Grahams Road, FK1 1LW Falkirk, Stirlingshire, GB
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Me and my partner came into the Falkirk showroom on Sunday with the intention of just looking at new beds. Steven approached us and asked what we were looking for and after explaining everything he he... See more
Company replied
The staff were very knowledgeable, patient and not pushy. They listened to all my needs due to health conditions, and guided me to beds, mattresses etc that would be suitable. They answered all my... See more
Company replied
Paul was fantastic to deal with, great sales guy, very knowledgeable and not pushy. His confidence in the products made this an easy purchase. Great people with a great product makes a simple and easy... See more
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Company details
About Bensons For Beds - Falkirk690
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15 Central Retail Park, Grahams Road, FK1 1LW, Falkirk, Stirlingshire, United Kingdom
- 1324626500
4.8
Excellent
387 reviews
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Paul was fantastic to deal with
Paul was fantastic to deal with, great sales guy, very knowledgeable and not pushy. His confidence in the products made this an easy purchase. Great people with a great product makes a simple and easy transaction and all add ons offered
July 12, 2026
Unprompted review
Reply from Bensons For Beds - Falkirk690
We're so pleased to hear that our team member was fantastic to deal with, knowledgeable, and not pushy. It's wonderful that their confidence made your purchase easy and that you had a simple and easy transaction.
Great service by Stephen in Falkirk.
Great service by Stephen in Falkirk.
He went the extra mile to ensure we had a best bed for our individual requirements.
Stephen was friendly, professional and knowledgeable about all the beds on offer and made our visit a pleasure. He is a great asset to your company.
John and Jeanette , Laurieston
July 8, 2026
Reply from Bensons For Beds - Falkirk690
We're so pleased to hear about your excellent experience with our team member. It's wonderful that they went above and beyond to help you find the perfect bed for your needs. We appreciate your kind words about their friendly, professional, and knowledgeable service.
The staff were very knowledgeable
The staff were very knowledgeable, patient and not pushy. They listened to all my needs due to health conditions, and guided me to beds, mattresses etc that would be suitable. They answered all my questions and explained things in a way that was simple to understand. I would highly recommend this company to anyone looking for the perfect bed for them.
July 8, 2026
Reply from Bensons For Beds - Falkirk690
We're so pleased to hear about your positive experience with us! It's wonderful that our team was knowledgeable, patient, and guided you to suitable options while explaining everything clearly. Thank you for your high recommendation!
Craig @ Falkirk was a joy to deal with……
Craig @ Falkirk was a joy to deal with… funny, informative, patient and very easy to chat with. He made me and my Mum feel at ease and have confidence in the products he showed us to compare from.
An excellent experience all round, thank you Craig. X
July 9, 2026
Unprompted review
Reply from Bensons For Beds - Falkirk690
We're so pleased to hear you had such an excellent experience! It's wonderful that our team member was informative, patient, and made you and your mum feel at ease and confident in the products. Thank you for your kind feedback.
Team Bensons
It was so easy
July 6, 2026
Reply from Bensons For Beds - Falkirk690
We're so happy to hear that your experience with us was easy! We truly appreciate your positive feedback.
Amazing service
Me and my partner came into the Falkirk showroom on Sunday with the intention of just looking at new beds. Steven approached us and asked what we were looking for and after explaining everything he helped us find the perfect bedframe for us. After that we were shown mattresses that were on sale and ended up finding one that was perfect for us. New bed and mattress for our new flat. Steven was absolutely wonderful and I couldn't be happier with the service we got.
July 5, 2026
Unprompted review
Reply from Bensons For Beds - Falkirk690
We are so pleased to hear about your positive experience at our Falkirk showroom! It's wonderful that our team member could assist you in finding the perfect bed and mattress for your new flat. We appreciate your kind words about the service you received.
Reply from Bensons For Beds - Falkirk690
Thank you for your great review
Team Bensons
Reply from Bensons For Beds - Falkirk690
We're delighted you had a great experience with our service, delivery, and staff. Thank you!
Team Bensons
Steven was a great sales person .Put me…
Steven was a great sales person .Put me on machine to show me what bed would be suitable for me. Eventually found a bed that was suitable and iam very happy 😃
June 24, 2026
Reply from Bensons For Beds - Falkirk690
We're so pleased our team helped you find the perfect bed and that you are very happy with your choice!
Team Bensons
Top service & quality.
Kept us up to date with manufacturing of our bed, delivery slot on time, did a great assembly job, took away mess. & the beds a beauty. Top choice.
June 26, 2026
Reply from Bensons For Beds - Falkirk690
We're so pleased you had a great experience with our team and love your new bed! Thank you for your wonderful feedback.
Team Bensons
The guy was very nice helped us choose…
The guy was very nice helped us choose our perfect base
June 22, 2026
Reply from Bensons For Beds - Falkirk690
We're so glad we could help you choose your perfect base! Thank you for your kind words.
Team Bensons
Love my mattress
The website easy to use, the salesman so friendly, informative and helpful. Love my mattress. Exactly what I wanted. Delivery was prompt, efficient and the delivery men friendly, care for your property, and so helpful.
June 30, 2025
Reply from Bensons For Beds - Falkirk690
We're so pleased you found our website easy to use and our team friendly and helpful. It's wonderful that you love your new mattress and that delivery was prompt and efficient. Thank you for your feedback!
Team Bensons
When your salesperson is knowledgeable…
When your salesperson is knowledgeable on all the products, it makes choosing a bed straightforward, and he was excellent
June 15, 2026
Reply from Bensons For Beds - Falkirk690
We're so glad our salesperson's knowledge made choosing your bed straightforward. Thank you for your excellent feedback!
Team Bensons
Avoid at all costs - guarantee WORTHLESS
Avoid at all costs.
My mattress that I paid over £800 for has collapsed in several places after only 2 years.
I attempted to claim on the guarantee but Bensons said that becasue the slats on my bed were more than 7cm apart that I had to accept a trashed mattress.
Awful company who will try their best to weedle out of their worthless guarantee however they can. Order number:A6903476
June 18, 2026
Unprompted review
Reply from Bensons For Beds - Falkirk690
We are really sorry to hear about your experience and the issues you’ve had with your mattress. We understand how disappointing this must be, especially after such a short period of time.
In order for us to look into this further for you, please could you provide your order details by responding via your review. Thank you for bringing this to our attention.
From testing to buying in 5 mons
The gentleman who served us, made sure we tried a few different mattresses to find rhe best one.
Then helped us find the most amazing frame
May 30, 2026
Reply from Bensons For Beds - Falkirk690
We're so pleased to hear our team helped you find the perfect mattress and amazing frame. Thank you for sharing your positive experience!
Team Bensons
Pleasant and stress free experience
Bed was delivered at the time stated. Two very efficient and courteous men removed old bed, assembled new bed and removed all packaging. They made the whole experience completely stress free. Great service.
May 26, 2026
Unprompted review
Reply from Bensons For Beds - Falkirk690
We're so pleased to hear your bed delivery was stress-free and that our team provided such efficient and courteous service. Thank you for your wonderful feedback!
Team Bensons
Great service
Great service. Jamie from the Falkirk branch was great and very patient whilst we tried nearly every mattress in the shop before making a decision.
Delivery was fast and efficient and we are very happy with our choice.
May 25, 2026
Reply from Bensons For Beds - Falkirk690
We're so pleased you had a great experience with us! It's wonderful to hear our team was patient and helpful. We're glad delivery was efficient and you're happy with your choice.
Team Bensons
From arriving in the showroom were…
From arriving in the showroom we were greeted warmly.
We were given time to try out the beds whilst being given the information regarding the beds which helped us make our decision.
The professionalism of staff in the Falkirk shop was excellent.
Communication from Bensons regarding when our bed was being made & delivery instructions was excellent.
Delivery driver and assistant were courteous, put on shoe covers.
The whole experience was excellent & certainly would recommend Benson for beds.
May 21, 2026
Reply from Bensons For Beds - Falkirk690
We're so pleased to hear about your excellent experience, from the warm welcome in our showroom to the professional delivery. It's wonderful that our team could help you make your decision and that you'd recommend us!
Team Bensons
Staff service staff didn't come over…
Staff service staff didn't come over forcibly or pushy let us take our time to look around
May 15, 2026
Reply from Bensons For Beds - Falkirk690
We are so glad our staff provided a comfortable browsing experience. Thank you for your kind words!
Team Bensons - Jess
Was looking for a matress quickly
Was looking for a matress quickly. The member of staff who helped us was excellent.
Attentive to our needs .
Gave us lots of options .
The delivery drivers were also very good keeping us informed of their progress and delivering the mattress into house being very helpfull
May 3, 2026
Reply from Bensons For Beds - Falkirk690
We're delighted to hear that the colleague was attentive and provided many options to meet your needs. It's also great to know that the delivery drivers were helpful and kept you informed.
Team Bensons
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