From the minute we walked in to the showroom all the staff were brilliant. Never pushing you to make a decision they say hello and leave you to wander round then so helpful to helping you build your... See more
Location
Switch locationUnit 15 Central Retail Park, Grahams Road, FK1 1LW Falkirk, Stirlingshire, GB
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Me and my partner came into the Falkirk showroom on Sunday with the intention of just looking at new beds. Steven approached us and asked what we were looking for and after explaining everything he he... See more
Company replied
Great service by Stephen in Falkirk. He went the extra mile to ensure we had a best bed for our individual requirements. Stephen was friendly, professional and knowledgeable about all the beds on o... See more
Company replied
The staff were very knowledgeable, patient and not pushy. They listened to all my needs due to health conditions, and guided me to beds, mattresses etc that would be suitable. They answered all my... See more
Company replied
Company details
About Bensons For Beds - Falkirk690
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15 Central Retail Park, Grahams Road, FK1 1LW, Falkirk, Stirlingshire, United Kingdom
- 1324626500
4.9
Excellent
404 reviews
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Great service from sales to delivery
Great service from sales to delivery. Communication was excellent throughout.
April 11, 2026
Reply from Bensons For Beds - Falkirk690
We appreciate your feedback and are so glad to hear that you received great service and communication from sales to delivery.
Team Bensons
Excellent service from start to finish
Excellent service from start to finish. Paul in store was great and gave us lot’s of good advice and helped make the buying process very easy. The delivery team were polite and friendly and got the job done quickly. All in all a great experience overall
April 13, 2026
Unprompted review
Reply from Bensons For Beds - Falkirk690
We're happy to hear that you had such a positive experience with us. It's great to know that our in-store team offered helpful advice and made your purchase easy, and that our delivery team were also polite and efficient. Thank you for your kind words.
Team Bensons
Reply from Bensons For Beds - Falkirk690
ifty,
We're delighted to hear you received excellent service from start to finish. Your feedback is greatly appreciated.
Team Bensons - Jessica
Neil took his time and explained the…
Neil took his time and explained the differences between all types of mattresses.
He listened to our needs and then helped us choose the right one.
The matress was delivered and it has been wonderful, already slept in twice.
April 5, 2026
Reply from Bensons For Beds - Falkirk690
We're happy to hear that you received detailed explanations about our mattresses and that our team member listened to your needs to help you choose the right one. We're glad the delivery was successful and that you are enjoying your new mattress.
Great from shop to home
Great from shop to home. Helpful friendly staff, excellent delivery, build and removal service.
April 3, 2026
Reply from Bensons For Beds - Falkirk690
Thank you! 😊 We’re delighted to hear everything was great from shop to home. Friendly, helpful staff and an excellent delivery, build, and removal service is exactly what we aim for. We really appreciate your feedback,
Megan | Customer Care Specialist⭐
We had a great experience
We had a great experience purchasing our new bedroom furniture at the Falkirk store, served by Neil, who was very helpful and explained everything to us in detail.
March 24, 2026
Reply from Bensons For Beds - Falkirk690
Thank you for your lovely feedback! 😊 We’re delighted to hear you had a great experience at our Falkirk store. Neil will be so pleased to know he was helpful and took the time to explain everything clearly. Enjoy your new bedroom furniture,
Megan | Customer Care Specialist🛏️✨
Great service at Bensons
Having tried our new mattress for 5 weeks we found it too firm so returned to see Paul at the Falkirk branch. Everything we needed to know about swapping to a more suitable mattress was explained and we were given plenty of time to make the right decision. The manager also answered our questions about the difference in price and what we owed. Everything done in a friendly but professional manner. No problems at all. Great customer service.
March 27, 2026
Reply from Bensons For Beds - Falkirk690
Thank you for the lovely review! We’re so pleased Paul and the Falkirk team could guide you through finding a more suitable mattress and make the swap process clear and stress‑free. Friendly, professional service just as it should be — enjoy your new mattress,
Megan | Customer Care Specialist🛏️✨
Great service
We went to the Falkirk shop and a lovely gentleman named Neil helped us choose our bed frame & mattress, we got delivery on the specified date and the delivery men took our items straight to the room. They were very good and did a risk assessment of my stairs before they took put the items in my room. I would definitely recommend BFB.
March 27, 2026
Reply from Bensons For Beds - Falkirk690
Thank you for the lovely review Tracy! 😊 So glad to hear Neil at our Falkirk store helped you choose the perfect bed and mattress, and that your delivery arrived right on time. Great to know the team carried everything safely to your room and even completed a stair risk assessment — your comfort and safety always come first. We really appreciate the recommendation,
Megan | Customer Care Specialist
The help we received choosing our bed…
The help we received choosing our bed and mattress was second to none. Paul gave us time to try the bed without any pressure. Phil and Patrick delivered the bed and assembled it. They were both very pleasant to deal with. Would highly recommend Bensons
March 27, 2026
Reply from Bensons For Beds - Falkirk690
Thank you for the wonderful feedback Mrs Welsh! 😊 We’re delighted to hear Paul gave you plenty of time and support without any pressure, and that Phil and Patrick made delivery and assembly such a pleasant experience. We really appreciate the recommendation — enjoy your new bed,
Megan | Customer Care Specialist✨
Good customer service from Neil from…
Good customer service from Neil from choosing my mattress to delivery. Kept updated all the way.
March 22, 2026
Reply from Bensons For Beds - Falkirk690
Thank you! Wonderful to hear Neil gave great customer service from start to finish, and that you were kept updated all the way through your mattress delivery.
See you next time! Megan at Customer Care 😊
Bed frame mattress & bedside cabinets
From sales to delivery an exceptional service
Polite and helpful with advice on purchases and careful and respectful of property on delivering items
March 16, 2026
Reply from Bensons For Beds - Falkirk690
Love this review Mary! 🌟 From helpful advice to careful, respectful delivery, it’s great to hear the whole experience was exceptional from start to finish!
Until next time, take care,
Megan at Customer Care!
Good service
Service in the Falkirk store was excellent. Delivery on time and delivery drivers very helpful.
March 12, 2026
Reply from Bensons For Beds - Falkirk690
Thank you for giving us 5 stars! We’re so pleased to hear you received excellent service in our Falkirk store. Great to know your delivery arrived on time and that the drivers were very helpful. Really appreciate your lovely feedback,
Megan at Customer Care💜
Excellent Service
We dealt with Paul at the Falkirk store, he was really helpful, friendly and knowledgeable. We weren’t sure what we wanted initially but he talked us through our needs and helped us with our purchase. I’d highly recommend a visit to Paul at Bensons for anyone needing a new bed or mattress
March 8, 2026
Unprompted review
Reply from Bensons For Beds - Falkirk690
David Wright,
We appreciate you taking the time to share your experience. It's great to hear that you found our colleague at the Falkirk store so helpful, friendly, and knowledgeable. We're glad they could guide you to the perfect choice for your needs.
Team Bensons
Great service.
Great service and helpful, friendly not pushy salesperson. Good to be able to mix and match bases, headboards and matresses then see your finished bed on screen before confirming the order. Delivery time quick too.
March 10, 2026
Reply from Bensons For Beds - Falkirk690
Love hearing this! 😊 Our friendly team is all about helping — never pushing — and it’s great to know you enjoyed mixing and matching bases, headboards, and mattresses to create your perfect bed. Seeing it on screen before ordering is such a game‑changer! Quick delivery is the cherry on top. Thanks for the brilliant feedback,
Megan at Customer Care
Very impressed with the service in…
Very impressed with the service in store. The lady that served us was very knowledgeable and helpful. So much so that we returned to the shop to buy a bed and mattress.
March 9, 2026
Reply from Bensons For Beds - Falkirk690
Thank you so much for your lovely review! I’m really pleased to hear you were so impressed with the service in store. It’s wonderful to know the colleague who assisted you was knowledgeable and helpful, and that this support encouraged you to return and purchase your bed and mattress.
Your feedback means a lot to us — thank you for choosing us,
Megan at Customer Care
Neil guided us through the selection…
Neil guided us through the selection process seamlessly 🙌😁
March 6, 2026
Reply from Bensons For Beds - Falkirk690
Mr/Mrs Gardiner,
We're happy to hear that the selection process was seamless for you. Thank you for sharing your positive experience with us!
Team Bensons
Reply from Bensons For Beds - Falkirk690
Really appreciate your feedback Mr Fletcher! Fantastic to know everything was first‑class all the way through.
We're always here if you need anything else,
Megan at Customer Care
Reply from Bensons For Beds - Falkirk690
Hello Jean,
We appreciate your positive feedback! We are so glad that you found our service helpful and our selection good,
Megan at Customer Care
Good experience from start to finish.
No issues at all.
When deciding what bed to buy in the shop, the staff were there to help - but didn’t give it the hard sell.
The lads who delivered were on time and cautious with moving the order into the house.
February 22, 2026
Reply from Bensons For Beds - Falkirk690
Thank you for your feedback Michael! We’re really pleased to hear that everything went smoothly. Our team in‑store are always happy to help without any pressure, so it’s great to know you felt supported while choosing your bed. We’re also delighted that the delivery team arrived on time and took care when bringing everything into your home. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Reply from Bensons For Beds - Falkirk690
We're glad you found it informative and pressure-free. Thank you for your positive feedback; we appreciate it!
Stewart - Team Bensons
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