Damien at the Folkestone store was super helpful and when I had to let him know that my mum would have to be at home for the delivery instead, he took her contact number and let her know when the deli... See more
Company replied
Location
Switch locationUnit B Park Farm Retail Park, Park Farm Road, CT19 5DS Folkestone, Kent, GB
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The staff were very friendly and helpful in store offering advice and suggestions, without being overbearing, and allow us time to roam look around. Communication was very good too with clear... See more
Company replied
My experience from entering the shop at Parkfarm Folkestone was professional, knowledgeable, helpful and friendly, I did not feel as if I was being hassled or pushed into buying which happens in lot... See more
Company replied
Polite and knowledgeable staff who had answers to our questions and if the sales person didn't know went off and come back with an answer. Having chosen the wrong mattress the Folkestone shop were mos... See more
Company replied
Company details
About Bensons For Beds - Folkestone411
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B Park Farm Retail Park, Park Farm Road, CT19 5DS, Folkestone, Kent, United Kingdom
- 1303223370
4.9
Excellent
285 reviews
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Great service!
Damien at the Folkestone store was super helpful and when I had to let him know that my mum would have to be at home for the delivery instead, he took her contact number and let her know when the delivery was going to be. They actually arrived earlier than the time slot but this worked out perfectly for us.
May 20, 2026
Reply from Bensons For Beds - Folkestone411
We are so pleased to hear about your positive experience with our team member. It's wonderful that we could accommodate the delivery change and that the early arrival worked out well for your family.
Team Bensons
Bed delivered on time
Bed delivered on time, phone call received ahead and in good time, so I was ready. Helpful, friendly, respectful and very nice guys!! Alan and Mark - Folkestone
May 23, 2026
Reply from Bensons For Beds - Folkestone411
We're so pleased to hear your bed was delivered on time and that our delivery team provided such helpful and respectful service. Thank you for sharing your positive experience!
Team Bensons
Great service from start to finish
The staff were very friendly and helpful in store offering advice and suggestions, without being overbearing, and allow us time to roam look around.
Communication was very good too with clear explanations of the process, options, and delivery. The emails and texts also provided well timed reminders.
The delivery drivers were very friendly, thoughtful, and professional. They also made a fuss of my Frenchie, which made her day!
I also purchased a bed from Bensons around 10 years and received the same service.
Thank you.
May 17, 2026
Reply from Bensons For Beds - Folkestone411
We're so pleased to hear about your positive experience with our team, from the helpful advice in-store to the friendly delivery. It's wonderful to know your Frenchie enjoyed the visit too! Thank you for your continued trust.
Team Bensons - Jess
My experience from entering the shop at…and delivery
My experience from entering the shop at Parkfarm Folkestone was professional, knowledgeable, helpful and friendly, I did not feel as if I was being hassled or pushed into buying which happens in lots of shops.
After placing the order the communication was great.
Delivery men kept in communication with us and arrived when they said they would. They were very helpful, polite and friendly whilst being professional. I wish I had asked their names and those in the shop, so they could take the credit.
May 17, 2026
Reply from Bensons For Beds - Folkestone411
We're so pleased to hear about your professional and friendly experience from start to finish. It's wonderful that you felt no pressure and that our team, including the delivery staff, provided excellent service. Thank you for your kind words!
Team Bensons
Great selection
Great selection. Really good customer service. Excellent value.
Delivery guys Excellent too.
May 15, 2026
Reply from Bensons For Beds - Folkestone411
We're delighted you enjoyed our selection, service, value, and excellent delivery! Thank you for your wonderful feedback.
Team Bensons - Jess
The quality of the bed was outstanding…
The quality of the bed was outstanding and delivery was smooth and on time. The staff were helpful, professional, and kept me updated throughout the process. Very happy with my purchase and would highly recommend them to anyone looking for quality furniture.
May 15, 2026
Reply from Bensons For Beds - Folkestone411
We're so pleased to hear you're happy with the outstanding quality of your bed and the smooth, timely delivery. It's wonderful that our staff were helpful and professional throughout. Thank you for your high recommendation!
Team Bensons - Jess
Polite and knowledgeable staff who had…
Polite and knowledgeable staff who had answers to our questions and if the sales person didn't know went off and come back with an answer. Having chosen the wrong mattress the Folkestone shop were most helpful is arrangements regarding an exchange 😁
May 11, 2026
Reply from Bensons For Beds - Folkestone411
We're so pleased to hear our staff were polite and knowledgeable, and that the Folkestone shop was helpful with your mattress exchange. Thank you for your positive feedback.
Team Bensons - Jess
New mattress
The shop assistant was very knowledgeable,helping us to pick the right mattress suited to our needs .nothing was to much trouble for him , showing us all the options,we even got to lay on a mattress that knew where our pressure points were when laid down .
May 2, 2026
Reply from Bensons For Beds - Folkestone411
We appreciate your feedback! 😊 We're so glad the shop assistant's knowledge helped you find the perfect mattress and that you enjoyed the pressure point demonstration. Happy sleeping! 🛏️✨
Team Bensons
I found Sam to be most helpful
I found Sam to be most helpful, courteous and friendly. She is a credit to your company and is a marvellous example of training received.
April 13, 2026
Reply from Bensons For Beds - Folkestone411
Thank you for sharing this lovely feedback! 😊 Sam will be delighted to hear your kind words—she truly is a credit to the team. We’re so pleased she made such a positive impression and looked after you so well,
Megan | Customer Care Specialist🌟
Very helpful salesperson
Very helpful salesperson - Star
Stress free delivery - very efficient service
April 27, 2026
Reply from Bensons For Beds - Folkestone411
Thank you! 😊 We’re so pleased to hear Star was a great help and that delivery was stress‑free and efficient—just how it should be! ⭐🚚
Looking forward to welcoming you back again soon
Reply from Bensons For Beds - Folkestone411
Thank you for your kind words! We’re so pleased you found our team friendly and professional.
Looking forward to welcoming you back again soon,
Megan | Customer Care Specialist
Samantha was very knowledgeable
Samantha was very knowledgeable of the stock and pointed us in the right direction to what we wanted.
April 18, 2026
Reply from Bensons For Beds - Folkestone411
Thank you! We’re pleased to hear Samantha was very knowledgeable and helped point you in the right direction to find exactly what you wanted.
Take care and see you again soon,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Folkestone411
Thank you for your feedback! 😊 We’re glad to hear your purchase was very easy — just the experience we aim to deliver,
Megan | Customer Care Specialist💛
We are at Merry Hill Heida and Russell…
We are at Merry Hill Heida and Russell served us they were helpful and polite well done
March 30, 2026
Reply from Bensons For Beds - Folkestone411
Thank you for your feedback! 😊 We’re delighted to hear you had a great experience at Merry Hill. Heida and Russell will be so pleased to know they were helpful and polite!
Thank you for choosing us,
Megan | Customer Care Specialist💜
Brilliant service
Brilliant service. Very knowledgeable and helpful staff. Went out of their way to solve problems. Excellent customer service.
February 26, 2026
Reply from Bensons For Beds - Folkestone411
Thank you for the wonderful feedback! 😊 We’re delighted to hear you received brilliant service and that our knowledgeable team went the extra mile to help. Providing excellent customer care is what we’re all about—thanks for taking the time to share this with us,
Megan | Customer Care Specialist⭐
Reply from Bensons For Beds - Folkestone411
Thanks for the feedback! We’re glad the in‑store team took great care of you — and we’re sorry the delivery side didn’t match that. We’ll work on it,
Megan | Customer Care Specialist💜
We had a good experience in getting a mattress
We had a good experience in getting a new mattress from Bensons for beds. We were served by Samantha who spent her time getting us the most comfortable and suitable mattress for the money. The whole process from delivery to collection of old mattress was done smoothly and efficiently. Now sleeping much better each night so many thanks to Sam.
February 21, 2026
Unprompted review
Reply from Bensons For Beds - Folkestone411
Thank you for taking the time to leave such a lovely review Dennis! We’re delighted Samantha helped you find the perfect mattress for comfort and value. It’s great to hear the delivery and collection all went smoothly too. Even better that you’re now sleeping much better each night — that’s exactly what we hope for. Big thanks from all of us,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Folkestone411
Thanks for letting us know. We’ll stop contacting you — and we appreciate the time you’ve already taken to leave a review,
Megan at Customer Care
Great customer service
Great customer service , friendly gave good advice . Made it easy to choose the mattress I was looking for
March 2, 2026
Unprompted review
Reply from Bensons For Beds - Folkestone411
Thanks so much Mrs Kingsbury! We’re glad you enjoyed the great customer service — happy to hear the advice helped make choosing your mattress nice and easy!
Sleep well,
Megan at Customer Care💜
Arrived on time and both men were…
The manager was superb in assisting us when we visited the show room.
Delivery was on time and both men were deligent, polite and were careful not to cause any damage to the house while carrying the new bed and during installation.
Overall service was excellent.
March 22, 2026
Reply from Bensons For Beds - Folkestone411
Thank you so much for your wonderful feedback! We’re delighted to hear the manager gave you superb assistance during your showroom visit. It’s great to know your delivery arrived on time and that the two delivery team members were diligent, polite, and careful while installing your new bed. We’re thrilled the overall service was excellent. Thank you for taking the time to share your experience,
Megan at Customer Care! 😊✨
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