The whole process of buying a new BED was a pleasure, Samantha (Folkestone Branch) helped me to choose the Double bed with 2 drawers that I needed for my spare room. Informative and professional, wit... See more
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Location
Switch locationUnit B Park Farm Retail Park, Park Farm Road, CT19 5DS Folkestone, Kent, GB
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See what reviewers are saying
Excellent customer service at Bensons Beds in Folkestone by Sam. Now Awaiting my new bed that she helped me choose.
Company replied
Huge selection of everything beds, which can make the process of choosing a bit daunting. Luckily we had the service of Damian at the Folkestone branch, who had extensive knowledge of all the products... See more
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My delivery was brilliant. My only negative part of the whole purchase was that the wrong price was displayed for our mattress which made our total more than we were expecting. The price displayed w... See more
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Company details
About Bensons For Beds - Folkestone411
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B Park Farm Retail Park, Park Farm Road, CT19 5DS, Folkestone, Kent, United Kingdom
- 1303223370
4.9
Excellent
312 reviews
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Great customer service
Great customer service , friendly gave good advice . Made it easy to choose the mattress I was looking for
March 2, 2026
Unprompted review
Reply from Bensons For Beds - Folkestone411
Thanks so much Mrs Kingsbury! We’re glad you enjoyed the great customer service — happy to hear the advice helped make choosing your mattress nice and easy!
Sleep well,
Megan at Customer Care💜
Arrived on time and both men were…
The manager was superb in assisting us when we visited the show room.
Delivery was on time and both men were deligent, polite and were careful not to cause any damage to the house while carrying the new bed and during installation.
Overall service was excellent.
March 22, 2026
Reply from Bensons For Beds - Folkestone411
Thank you so much for your wonderful feedback! We’re delighted to hear the manager gave you superb assistance during your showroom visit. It’s great to know your delivery arrived on time and that the two delivery team members were diligent, polite, and careful while installing your new bed. We’re thrilled the overall service was excellent. Thank you for taking the time to share your experience,
Megan at Customer Care! 😊✨
So helpful
So helpful and the diagnostic bed was spot on for my new bed reccomendation.
March 7, 2026
Reply from Bensons For Beds - Folkestone411
Thank you so much Tony! We’re really glad to hear the team were so helpful and that the diagnostic bed matched you perfectly with your new mattress. It’s great to know the recommendation was spot on! We really appreciate your feedback,
Megan at Customer Care!
From choosing our mattress with Joe at…
From choosing our mattress with Joe at the Folkestone branch to an excellent delivery, we were very impressed.
March 16, 2026
Reply from Bensons For Beds - Folkestone411
Thanks for the wonderful review Joanne! So glad Joe helped you find the perfect mattress and that delivery was spot‑on too. We love hearing how impressed you were from start to finish!
Sleep well,
Megan at Customer Care💜
Had a great experience from the start
Had a great experience from the start, got greeted with respect and felt supported by Marshall in what me and my partner were looking to buy!
March 16, 2026
Unprompted review
Reply from Bensons For Beds - Folkestone411
Love this Ed! 😊 So glad you were welcomed with respect and that Marshall supported you both in finding exactly what you were after. Sounds like a great experience from start to finish.
See you next time! Megan at Customer Care 😊
Reply from Bensons For Beds - Folkestone411
Thank you for giving us 5 stars! We’re so glad to hear our staff were very helpful. Really appreciate your feedback,
Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
Sandra McKen,
We're glad you found our team professional. Thank you for your positive feedback; we appreciate it.
Team Bensons
Reply from Bensons For Beds - Folkestone411
Mr Davis,
We appreciate your kind words! We are so glad to hear that our staff member provided you with amazing assistance during your visit.
Team Bensons
Lovely staff who were helpful and…
Lovely staff who were helpful and patient but not pushy. There was no pressure for us to make a decision or to purchase anything, simply a friendly ear if needed. More salespeople should be like this! And yes, we did buy the bed!
February 2, 2026
Reply from Bensons For Beds - Folkestone411
Emma,
We're delighted to hear that our team was helpful, patient, and not pushy. It's wonderful you felt no pressure and had a friendly experience. We appreciate your positive feedback and that you bought a bed from us!
Team Bensons
Very friendly and knowledgeable service
February 26, 2026
Unprompted review
Reply from Bensons For Beds - Folkestone411
Thank you for your feedback Vic! We’re delighted to hear you received very friendly and knowledgeable service. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
Thank you for giving us 4 stars! We appreciate your kind review
Best Wishes,
Megan at Customer Care
Pleasant sales personnel
Pleasant sales personnel, great advice and pointing out savings.
February 20, 2026
Reply from Bensons For Beds - Folkestone411
Really appreciate your feedback Peter! Delighted the advice and savings were clearly explained.
Wishing you all the best until next time,
Megan at Customer Care⭐
They were efficient
They were efficient . Very Friendly and Helpful. Took off their shoes to come in to the flat. We could not fault the delivery but you need to sort out your records. I have already completed the survey and sent it back. Have better things to do than send it twice.
February 16, 2026
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you found our team efficient, friendly, and helpful. We appreciate your positive feedback regarding the delivery. We apologise for the survey issue and will review our records process. Thank you for your positive review Christopher – Lauryn at Customer Care 💜
Samantha made my wife & i very welcome…
Samantha made my wife & i very welcome at the store. Looked after us. Helped choosing the right mattress for us.
Well done Samantha your a god send to the store
Thank you very much
February 17, 2026
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you and your wife felt welcome in our store and that our team member helped you choose the right mattress. We appreciate your positive feedback!
Good experience at Bensons for Beds
We were welcomed into the store and received lots of expert help and advice. There is a huge choice of beds and mattresses but Sam, the lady who looked after us, made it easy to make a decision. Her knowledge of all things beds was invaluable. Would recommend Bensons for Beds.
February 4, 2026
Reply from Bensons For Beds - Folkestone411
We're happy to hear you felt welcomed and received expert help in our store. It's great to know that our team member's knowledge made your decision easier. Thank you for your recommendation!
Great
I dont normally write reviews for shops, because nothing is ever really worth writing about. But Damian was such a lovely and helpful man who was so easy to talk to and made finding a matress very very easy and for the lowest price he could. So thank you!!
February 2, 2026
Reply from Bensons For Beds - Folkestone411
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that your mattress-finding experience was easy and enjoyable. It's great to know that our team member was helpful and provided you with a great price.
Great choices and very helpful…
Great choices and very helpful knowledgeable staff. I am very happy with my choice
February 5, 2026
Unprompted review
Reply from Bensons For Beds - Folkestone411
We appreciate your feedback and are happy you found great choices with our helpful and knowledgeable staff. We're glad you are happy with your choice.
Good service in the shop
Good service in the shop. Good delivery experience, on time, polite and efficient.
February 2, 2026
Reply from Bensons For Beds - Folkestone411
Thanks for the lovely review Wendy! Great to hear the shop team looked after you and that delivery was spot‑on — polite, on time and efficient is exactly what we aim for! Megan at Customer Care🚚✨
The team at Folkestone were amazing…
The team at Folkestone were amazing they also helped me to push back my delivery team over the Christmas period as I was waiting to complete on my house purchase. The delivery team were spot on, they called me an hour before they were due to arrive and carried my mattress up two flights of stairs to my chosen room, thank you so much!
January 20, 2026
Unprompted review
Reply from Bensons For Beds - Folkestone411
We're happy to hear that the team was amazing and accommodating during the Christmas period. We're so glad the delivery went smoothly, and your mattress was delivered to your chosen room. Thank you for your positive feedback,
Megan at Customer Care
Very professional from visiting the…
Very professional from visiting the store to delivery,
Made the whole process easy.
January 31, 2026
Reply from Bensons For Beds - Folkestone411
We appreciate your feedback! We're so happy to hear that your experience, from the store visit to delivery, was professional and easy.
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