We visited this store twice before we decided on our mattress. Great helpful and friendly team both visits, different people each time. The second visit we were attended to by Andrew, he was really ha... See more
Company replied
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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See what reviewers are saying
We have had our new bed for a few days now. Mammoth mattress and Divan. We have had the best nights sleep for months. From walking into the show room to accepting delivery, every part of our purchase... See more
Company replied
We had Andrew to support us at the Team Valley site. He was absolutely fantastic. He placed us on a posh machine that helped us understand our preference for beds, explained the additional options... See more
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We visited Bensons for Beds - Gateshead Teams Valley and left happy with a new bed purchase. Angela was amazing and helped us around the store, showing us options, breaking things down nicely and simp... See more
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Company details
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
195 reviews
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Reply from Bensons For Beds - Gateshead
Thank you for your amazing 5 star review Mr Potts. Take care, Megan at Customer Care
Delivered on time no problems
Delivered on time no problems. The delivery guys were friendly, quick and efficient very helpful.
May 15, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your kind words! We strive to provide timely and exceptional service to all of our customers. We're glad to hear our delivery team left a positive impression. Thank you for choosing our business! 🚚😊 #customerlove #timelydelivery #happycustomers
#1 Sales Advisor - Team Valley
The whole experience from start to finish was so simple and our amazing sales advisor made us feel so welcome! Andrew in the Team Valley store was an absolute star… we will always go to that store for any future help or purchases
May 10, 2025
Reply from Bensons For Beds - Gateshead
Thank you for your kind words! We strive to make every customer feel welcome and provide a seamless shopping experience. We'll make sure to pass along your compliments to Andrew and the rest of our team at the Team Valley store. We can't wait to assist you with any future needs or purchases.
Brilliant
Store assistant Stuart at team valley was great and Daz and Adam excellent deliverymen 😊
May 9, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for the amazing feedback! We are so glad to hear that Stuart was able to provide great assistance and that Daz and Adam delivered your items with excellence. Our team is dedicated to providing top-notch service to our customers. 😊
The store staff were friendly and not…
The store staff were friendly and not overpowering and explained the options clues and honestly and the lady who dealt with our purchase ( Janice) was very helpful
April 29, 2025
Reply from Bensons For Beds - Gateshead
Thank you for your kind words! We are thrilled to hear that our staff, especially Janice, provided you with excellent service. We aim to make your shopping experience as positive and enjoyable as possible. We appreciate your feedback and look forward to seeing you again soon!
Sleep well,
Team Bensons💜
Kennedy Ottoman base and mattress
Purchased a Kennedy Ottoman base and Sandown orthopaedic mattress. Took a month from order to delivery; that was more than acceptable.
Price and product quality was excellent and the communications from ordering to delivery were fantastic.
The delivery team (Stew and Lewis) were brilliant - friendly and efficient; can’t fault them.
April 29, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your amazing review! We're thrilled that you had a great experience with our products and team. We strive to provide excellent communication and top-notch quality products. We'll be sure to pass along your kind words to Stew and Lewis. Thank you for choosing us!
Sleep well, Team Bensons💜
The help I got was amazing and…
The help I got was amazing and extremely helpful.The explanation about everything I wanted and how I could do it was great.I went in there for a quote and I will definitely go back to buy my dream bed:)
April 26, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you so much for sharing your positive experience with us! We are thrilled to hear that our team provided amazing and helpful assistance. We can't wait to help you make your dream of owning the perfect bed a reality. See you soon!
Team Bensons💜
Reply from Bensons For Beds - Gateshead
Thank you for your kind words! We are dedicated to providing exceptional service and tailoring our expertise to meet your needs. It was a pleasure to welcome you in our store.
Sleep well, Team Bensons💜
Paul at Gateshead
Paul at Gateshead was very professional, helpful and understanding of the importance of the time line for me for my delivery, albeit needing to be delivered at this time but it is due in May. He is an asset to Benson for Beds
April 28, 2025
Reply from Bensons For Beds - Gateshead
Thank you for the kind words, we're so glad Paul was able to assist you with your delivery timeline. It's our priority to provide excellent service and we appreciate your feedback. We'll be sure to let Paul know he's an asset to our team!
Sleep well,
Team Bensons💜
The guy that served us was great
The guy that served us was great, made sure we saw a good selection and then based on our feedback recommended a good bed and mattress. I think he was called Mark, really good bloke
April 25, 2025
Reply from Bensons For Beds - Gateshead
Thank you for the kind words! We're so glad that Mark was able to help you find the perfect bed and mattress. We'll be sure to pass along your compliments to him.
Sleep well,
Team Bensons💜
excellent company excellent beds / mattresses / etc
very friendly staff with a wealth of knowledge
April 22, 2025
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind words! We're thrilled to hear that our staff provided you with exceptional and knowledgeable service. We truly value your support and appreciate you taking the time to leave this review. We look forward to seeing you again in the future! 😊 Sleep well, Team Bensons💜
From purchase to delivery
From purchase to delivery, great service, kept informed, delivery team exceptionally helpful
April 25, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your positive review! We are thrilled to hear that our team provided outstanding service from start to finish. Our goal is to always keep our customers informed and ensure a smooth delivery process. We appreciate your business and hope to see you again in the future.
Sleep well, Team Bensons💜
Very helpful and knowledgeable advisor
Very helpful and knowledgeable advisor, who was spot on on what she recommended
April 25, 2025
Reply from Bensons For Beds - Gateshead
Thank you for your review! We are thrilled to hear that our advisor was able to provide you with helpful and spot-on recommendations. We pride ourselves on having knowledgeable team members who are dedicated to helping our customers. Thank you for choosing us!
Sleep well, Team Bensons💜
First class service in store
First class service in store, helpful and pleasant staff. Plenty of information when asked for and left to browse if you want after initial greeting.
April 24, 2025
Reply from Bensons For Beds - Gateshead
Thank you for your kind words! Our team takes pride in providing top-notch service and making sure our customers have a great experience. We're glad you enjoyed browsing at your own pace after being greeted. We appreciate your business and hope to see you again soon! Sleep well, Team Bensons💜
Fantastic service.
Fantastic service from the minute we stepped in to the store to completed delivery. Staff were friendly and helpful, we received regular updates about our order and our bed was delivered on time. We love the quality of our bed and we highly recommend Bensons for beds.
April 23, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for the glowing review! We are thrilled to hear that our friendly and efficient service resulted in a perfect bed buying experience for you. Enjoy your new bed and thank you for recommending us! Sleep well, Team Bensons💜
We spoke to the salesman ( Andrew ) for…
We spoke to the salesman ( Andrew ) for a few minutes telling him what we need in a mattress and within 5 minutes we had picked our mattress
April 8, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your kind review! Our sales team is dedicated to helping our customers find the perfect mattress and we are thrilled to hear that Andrew was able to assist you quickly and efficiently. We appreciate your business and hope you enjoy your new mattress!
Excellent service
Karen our sales advisor at the Team Valley, Gateshead was excellent. She never rushed us and totally understood our needs. Now looking forward to a good nights sleep.
We also noted how professional the other sales members were with other customers. They all know their stuff on all the mattresses, pillows etc.
April 11, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for choosing our store and for your kind words about our sales team! We're so happy to hear that Karen provided exceptional service and that our team was able to help you find the perfect bedding. We can't wait for you to get a good night's sleep on your new purchase!
Polite and helpful staff,quick…
Polite and helpful staff,quick service,frirndly....good sale
April 12, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for taking the time to review our business! We are so glad that you had a great experience with our polite and helpful staff. We always aim to provide quick service and a friendly atmosphere for our customers. We hope you took advantage of our good sale! We look forward to seeing you again soon.
Helpful and friendly service
Helpful and friendly service. Good advice enabling me to make the correct choice for my needs. Thank you.
April 8, 2025
Reply from Bensons For Beds - Gateshead
"Thank you for your kind words! We're thrilled to hear our service and advice met your needs. Our team is dedicated to providing helpful and friendly service for all our customers. Have a great day!"
The total experience
In purchasing a brand new Tempur mattress, pillows and protector our total experience was as follows:
In store.
We visited Bensons at the Team Valley, Gateshead store and had excellent service. We were served by Jan, who took the time to listen to our requirements and concerns and answered all our questions. We were given all the time we wanted to browse and try the different mattresses. We left the store to think about the details and there was no pressure to make a hasty decision.
Having decided the discounts offered were good and having looked elsewhere we returned to the store and went ahead with the deposit.
Kept informed.
We were told delivery would be around four weeks, given a provisional delivery date and this was confirmed by email within a few days.
Delivery
The date given at the outset for delivery was confirmed and a couple of days prior to that a two hour time slot was allocated. You can't request your own slot, but that didn't create any problems as far as we were concerned. A telephone call from Bensons on the day prior, confirmed delivery was as scheduled.
On the day itself, the tracking facility was excellent. We were told we were drop 20 of 20 and where the driver was and how many drops he had completed.
A phone call was made by the driver slightly ahead of schedule to tell us he would be with us in thirty minutes.
The two guys arrived (Steve and his mate) unboxed the Super king mattress in the van, walked the route to the room it was going to, removed the old mattress for recycling and brought the new one in. They treated our home with respect, handled the bulky mattress with care, didn't damage anything and finally took the cellophane wrapping off once it was in situ.
They were a credit to Bensons, cheerful, and customer focused.
The total experience was hassle free and we are delighted with our purchases. Our thanks to all concerned.
April 3, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had such a positive experience, from the helpful service in our store to the excellent delivery. It's great to know the team's care and attention made your purchase hassle-free. Thank you for your feedback, Megan at Customer Care
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