We visited Bensons for Beds - Gateshead Teams Valley and left happy with a new bed purchase. Angela was amazing and helped us around the store, showing us options, breaking things down nicely and simp... See more
Company replied
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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All members of staff were extremely helpful offering a range of different mattresses to us which, consequently, made us choose a different mattress which ended up feeling just as good. I only caught o... See more
Company replied
The sales manager was very knowledgeable, friendly and helped us to understand exactly what we were getting. Even went the extra mile to make sure we had any discount that was available. The mattress... See more
Company replied
All the staff in the store were pleasant and friendly and helpful without being ‘pushy’. Andrew was the member of staff who served us and talked knowledgeably about what we might need and best options... See more
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Company details
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.8
Excellent
167 reviews
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Easy shopping experience
Easy shopping experience, no hard sell but some good guidance and advice.
Delivery team were quick and efficient.
May 22, 2026
Reply from Bensons For Beds - Gateshead
We're so pleased you had an easy shopping experience with helpful guidance and efficient delivery! Thank you for your feedback.
Team Bensons
Friendly helpful and patient
May 17, 2026
Reply from Bensons For Beds - Gateshead
We're so glad you found us friendly, helpful, and patient. Thank you for your kind words!
Team Bensons
New ottoman bed frame
New bed frame delivered on arranged date and set up by two lovely polite delivery guys 😊
May 16, 2026
Reply from Bensons For Beds - Gateshead
We're so glad your new bed frame arrived on time and our delivery team provided excellent service!
Team Bensons - Jess
Excellent service from purchase to…
Excellent service from purchase to delivery and building of wardrobe. Jamie in store very helpful and delivery guys who also built the wardrobe very efficient and polite
May 14, 2026
Reply from Bensons For Beds - Gateshead
We're so pleased to hear you received excellent service from purchase to delivery and assembly. We appreciate your kind words about our team!
Team Bensons - Jess
Great Customer Service
All members of staff were extremely helpful offering a range of different mattresses to us which, consequently, made us choose a different mattress which ended up feeling just as good. I only caught one of the colleagues names, Ken who was our server.
May 12, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We're so glad our team could help you find the perfect mattress! It's wonderful to know our staff's assistance led to such a positive outcome for you.
Team Bensons - Jess
Extremely easy and straight forward to…
Extremely easy and straight forward to order and complete purchase online. Delivery's we're on time as expected.
Delivery men were extremely pleasant and proffessional,they couldn't have been more helpful.
February 9, 2026
Reply from Bensons For Beds - Gateshead
Thank you for your lovely feedback! We’re so pleased to hear you found the online ordering process easy and straightforward, with delivery arriving right on time. It’s great to know our delivery team were professional, pleasant, and couldn’t have been more helpful. Enjoy your new purchase!😊
Same lady we dealt with the original…
Same lady we dealt with the original order.
Lovely lady to deal with
May 6, 2026
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience with our team member! We appreciate you taking the time to share your feedback.
Team Bensons
Excellent service, would buy from again
The sales manager was very knowledgeable, friendly and helped us to understand exactly what we were getting. Even went the extra mile to make sure we had any discount that was available. The mattress has since been delivered and we couldn't be happier with it - such a change from the ancient one we had before!
May 4, 2026
Reply from Bensons For Beds - Gateshead
We're so glad the sales manager's expertise and friendliness helped you choose the perfect mattress! It's great to hear you're enjoying the upgrade. Thank you for your positive feedback!
Team Bensons
Warm professional service - Angela
We visited Bensons for Beds - Gateshead Teams Valley and left happy with a new bed purchase. Angela was amazing and helped us around the store, showing us options, breaking things down nicely and simply down to earth mannerism as well. Gave us space to look around and explore our options. Professional, patient and warm genuine service that really made for a wholesome experience. Recommended, thank you!
May 3, 2026
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience at our Gateshead store and left satisfied with your new bed. We appreciate your kind words about the assistance you received; it's great to know that the service was helpful and genuine. Thank you for your recommendation!
Team Bensons
Very good service from ordering to…
Very good service from ordering to delivery. Would definitely recommend
April 26, 2026
Reply from Bensons For Beds - Gateshead
Thank you for the lovely feedback! 😊 We’re so glad everything went smoothly from ordering through to delivery. Your recommendation really means a lot — enjoy your purchase! 🛏️✨
Good bed shopping experience.
All the staff in the store were pleasant and friendly and helpful without being ‘pushy’. Andrew was the member of staff who served us and talked knowledgeably about what we might need and best options and about delivery times for what we had chosen.
April 6, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for the fantastic feedback! 😊 It’s great to hear our team hit the perfect balance of friendly, helpful, and no pressure. Andrew will be especially pleased to know his knowledge and guidance made a difference. Enjoy your purchase and happy sleeping,
Megan | Customer Care Specialist🛏️✨
Brilliant Customer service all round. 😊
From visiting the Gateshead store to delivery, my experience buying a bed and mattress from Bensons for beds was excellent.
No pressure in store when deciding on and trying almost every Tempur mattress (a few times) Angela was fantastic.
Being kept up to date via emails prior to delivery day and then on the day receiving a courtesy call from Stew and Linton say they were enroute.
Really lovely Guys who were far faster than I ever would have been putting together the Bed and clearing everything away afterwards.
Brilliant customer service all round. 😊
April 26, 2026
Reply from Bensons For Beds - Gateshead
Thank you for such a fantastic review! 😊 We’re thrilled everything went so smoothly from the Gateshead store to delivery. Huge thanks to Angela, and a big shout‑out to Stew and Linton for their brilliant service. Enjoy your new bed and mattress—and sweet dreams,
Megan | Customer Care Specialist✨
Brilliant service from start to finish
Brilliant service from start to finish. Both in store and the delivery. No complaints at all, will definitely be back for our next bed.
April 21, 2026
Reply from Bensons For Beds - Gateshead
That’s wonderful to hear! Great service from start to finish is exactly what we aim for—see you next time,
Megan | Customer Care Specialist🙌
Great service
Had to change delivery dates a couple of times, it was no problem to do. Great service.
April 20, 2026
Reply from Bensons For Beds - Gateshead
Thank you for your feedback! We’re glad changing delivery dates was hassle‑free and that you received great service.
Your feedback means a lot to us — thank you for choosing us,
Megan | Customer Care Specialist💜
Very professional and caring
Very professional and caring advice and service. Staff was fantastic.
April 18, 2026
Reply from Bensons For Beds - Gateshead
Thank you! We’re delighted you received such professional, caring service — our team will really appreciate this 😊
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Staff were very helpful but not intense
April 18, 2026
Reply from Bensons For Beds - Gateshead
Thank you for your feedback! 😊 We’re glad to hear the team were very helpful without being pushy — that’s exactly the balance we aim for,
Megan | Customer Care Specialist✨
We had great experience in that the…
We had great experience in that the official we met was helpful. She took her time to conduct us round and provided us the opportunity to consider our options. The explanation of the payment options was vital too.
April 6, 2026
Reply from Bensons For Beds - Gateshead
We’re delighted to hear you had such a positive experience. It’s wonderful to know our colleague took the time to guide you through the options and provide clear explanations, especially around payment choices. Thank you for sharing your thoughtful feedback.
💜 Thank you for your positive review – Lauryn at Customer Care
We had an amazing experience at…
We had an amazing experience at Bensons. Helpful, very useful, very knowledgeable person called Paul helped us. Not pushy sales just amazing customer service
April 4, 2026
Reply from Bensons For Beds - Gateshead
Thank you for the lovely feedback! 😊 We’re delighted to hear you had such an amazing experience. Paul will be so pleased to know his helpful, knowledgeable, and no‑pressure approach made such a difference. That’s exactly the level of customer service we aim to provide—thank you for choosing Bensons,
Megan | Customer Care Specialist
Excellent service
April 4, 2026
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience with us.
Staff personable and helpful without…
Staff personable and helpful without being ‘too pushy’.
April 4, 2026
Reply from Bensons For Beds - Gateshead
Thank you! 😊 We’re really pleased to hear our staff were personable, helpful, and struck the right balance without being pushy. That’s exactly the experience we aim to provide,
Megan | Customer Care Specialist🌟
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