We visited this store twice before we decided on our mattress. Great helpful and friendly team both visits, different people each time. The second visit we were attended to by Andrew, he was really ha... See more
Company replied
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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We have had our new bed for a few days now. Mammoth mattress and Divan. We have had the best nights sleep for months. From walking into the show room to accepting delivery, every part of our purchase... See more
We had Andrew to support us at the Team Valley site. He was absolutely fantastic. He placed us on a posh machine that helped us understand our preference for beds, explained the additional options... See more
Company replied
We visited Bensons for Beds - Gateshead Teams Valley and left happy with a new bed purchase. Angela was amazing and helped us around the store, showing us options, breaking things down nicely and simp... See more
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Company details
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
193 reviews
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From walking through the shop door …
From walking through the shop door all staff were friendly and helpful we had Andrew for a few hours helping us and explaining everything he listened to our needs would recommend Benson for bed to anyone
February 21, 2026
Reply from Bensons For Beds - Gateshead
Thank you for your wonderful review Miss Nicholson! 😊 From the moment you walked through the door, we’re so pleased to hear that the team made you feel welcome. Andrew will be thrilled to know he was able to help you for as long as you needed — listening carefully, explaining everything clearly, and making sure you found exactly what you were looking for. We truly appreciate your recommendation and are delighted you had such a positive experience with us at Bensons for Beds,
Megan at Customer Care
If only I had been a week later
Bought a mattress from them,
very friendly staff, happy & polite,
I bought the mattress and the same week they had a sale and I could have got the same deal for £600 instead of £1000.
It would have been nice to have been informed of that coming sale and I could have saved some more money,
February 21, 2026
Reply from Bensons For Beds - Gateshead
Thank you for your feedback! We’re really glad to hear you found our staff friendly, happy, and polite. We’re sorry to hear about the timing of the sale — we understand how frustrating it feels to miss out on a later discount. Thank you again for choosing us, and we hope you’re enjoying your new mattress,
Megan at Customer Care
Martin was great knows his stuff
Martin was great knows his stuff.
Lads who delivered Steve and Nick?
They were professional and lovely.
February 19, 2026
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience with our team! We appreciate your kind words regarding the professionalism of the delivery. Thank you for your positive review – Lauryn at Customer Care 💜
Great service
From entering the shop, to the delivery everything went smoothly and we were looked after well by all staff. Communications were timely and effective.
January 29, 2026
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback! We're happy to hear that everything went smoothly from the moment you entered the shop through the delivery, and that our communications were effective.
pin bed landrecommend buying a bed from…
I fully recommend buying a bed from yourselves. The experience was first class from beginning to end. That is from walking into the show room to actually having the bed delivered. A ten out of ten experience.
February 5, 2026
Reply from Bensons For Beds - Gateshead
We're happy to hear that your experience, from the showroom to delivery, was first class. Thank you for recommending us and for your perfect ten out of ten rating!
My purchase and delivery were seamless.
My purchase and delivery were seamless.
Delivery was at the agreed time . Great care was taken not to damage any of my household items when bringing the bed indoors.i arranged for the old mattress and base to be removed and this was carried out without any issues. All the packaging was removed and taken away.
Great service and one happy customer.
February 2, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that your purchase and delivery were seamless! It's great to know that our team took great care during the removal of your old items. Thank you for your positive feedback!
Great service throughout
Great service from Jan who was very patient with us when deciding on a bed and mattress. There was no pressure and she was very knowledgeable
January 31, 2026
Reply from Bensons For Beds - Gateshead
We're delighted to hear about the great service you received. We appreciate your positive feedback regarding the patience and knowledge shared while choosing your bed and mattress.
Excellent service
Very knowledgeable salesman who was also very understanding of our particular needs. He made our purchase very easy, we received excellent service and would highly recommend Bensons for Beds.
February 1, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your wonderful review Tracey! We’re delighted to hear you received excellent service and that our salesperson’s knowledge and understanding made your purchase so easy. It’s great to know your specific needs were listened to and supported throughout. We truly appreciate your recommendation and look forward to welcoming you again in the future,
- Megan at Customer Care💜
Relaxed shopping with no pressure to…
Relaxed shopping with no pressure to buy. Lady in store was very knowledgeable and on hand with any queries we had but also left us alone to test various beds before purchase. She was very friendly yet professional and knowledgeable too.
January 22, 2026
Reply from Bensons For Beds - Gateshead
We're happy to hear you experienced relaxed shopping with us. It's great to know the store associate was knowledgeable and helpful, while still giving you space to choose. Thank you for your positive feedback,
We hope to welcome you back soon!
Megan at Customer Care
Helpful staff
Helpful staff, good choice of products, longer guarantee than other bedding stores, recycling of old mattress.
January 30, 2026
Reply from Bensons For Beds - Gateshead
Thank you for your feedback! 😊 We’re so glad to hear you found our staff helpful, loved the range of products, and appreciated our extended guarantees and mattress recycling service. We really value you choosing us,
Megan at Customer Care
Great customer service
Andrew was very helpful and listen to what we wanted. He was very knowledgeable about products. This is not the first time I have bought a bed from yourselves over the last 10 years and also with my son when Andrew attended to us then. We are expecting delivery and assembly on the 6th and I’m hoping this will go without a hitch.
January 21, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that you found our staff member helpful and knowledgeable. It's great to know you've been a repeat customer over the years. We hope your delivery and assembly go smoothly!
The two helpful delivery men Colin…
The two helpful delivery men Colin and Reece made the delivery of my new mattress easy
January 21, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to know the delivery team made receiving your new mattress easy! We appreciate you taking the time to share your positive experience.
Reply from Bensons For Beds - Gateshead
We appreciate your acknowledgment of our team's hard work and your great feedback.
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience with us, and we are so happy to hear that you received great customer service all round.
The store manager at team valley gave…
The store manager at team valley gave us his full attention and was very helpful and informative about all products. The delivery was on time and the delivery guys were polite and helpful.
January 18, 2026
Reply from Bensons For Beds - Gateshead
We're happy to hear that the store manager provided helpful and informative service! It's also great to know the delivery was on time and the delivery team was polite. Thanks for your positive feedback!
Great service
Great service, friendly and professional. Excellent delivery, very punctual and respectful men
January 12, 2026
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback. We are so glad you received great, friendly, and professional service, along with excellent, punctual, and respectful delivery.
Reply from Bensons For Beds - Gateshead
We’re thrilled to hear Paul gave you such amazing service and helped make your experience a great one. Your recommendation means a lot! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service
It was our second visit in that store on Team-Valley. Immediately after entering , we were warmly welcomed by the store staff. The store staff offered us help and information about products we were interested in. Andrew (one of shop staff) was very kind and helpful in choosing the right product that met our expectations.
January 10, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We’re delighted to hear Andrew provided such kind and helpful service, ensuring you found the perfect product to meet your expectations. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Gateshead
We’re so glad our team was efficient and knowledgeable – that’s exactly what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Staff were extremely helpful and…
Staff were extremely helpful and friendly without being too “pushy “. Excellent service and advice.
January 7, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy our staff was helpful and friendly without being too pushy. We appreciate that you found our service and advice excellent! Thank you for your positive review – Lauryn at Customer Care 💜
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