Lesley at the store in Glasgow was exceptional. Very knowledgeable, helpful, friendly and made sure we knew what type of mattress we wanted before leaving us to chose which one to take. The deliver... See more
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Lesley at the store in Glasgow was exceptional. Very knowledgeable, helpful, friendly and made sure we knew what type of mattress we wanted before leaving us to chose which one to take. The deliver... See more
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From the start the whole process was easy, the sales person Amy from Drumchapel explained everything in detail. On the day of the delivery I got a reminder which gave a window for the delivery. All t... See more
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Extremely helpful staff in Great Western Road and Paisley shop. Ended up booking online because I was given an extra 5% discount code that could not be applied in store. Shame, because I prefer de... See more
Friendly, approachable staff on arrival. Allowed my husband and I to browse all products at our leisure. No pressure whatsoever. The store was well laid out and easy to navigate. It was benefi... See more
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Unit 5 Great Western Retail Park, G15 6RX, Glasgow, Glasgow, United Kingdom
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Visited Bensons which was 3rd bed shop of the day. Got a good offer on an ex display bed, called following day and purchased, plus collected few days later. Decent salesman and good overall experience.
Extremely helpful staff in Great Western Road and Paisley shop.
Ended up booking online because I was given an extra 5% discount code that could not be applied in store.
Shame, because I prefer dealing in person rather online, especially when spending a lot of money.
Qaisar was extremely helpful. He could not do enough for us. I just hope that the delivery of the goods goes the same way.
Assistant was very helpful and patient whilst I made my choices. Great selection of all types of beds
Salesman was very helpful, he made the whole process great.
The bed and mattress I chose are excellent!
However, the delivery arrangements were somewhat very awkward. Bensons delivered my purchases to their carrier but sent me e-mails to say I was number 6 on the delivery list. As I was away on holiday, I had to contact a neighbour to let the delivery take place into my house. It was only later in the day that I received an email advising delivery had been made however it wasn't to me but to their carrier... Why on earth was I emailed in to this causing a lot of distress in getting someone available to take delivery? I was told on buying the bed I would be contacted by the carrier in advance and they knew I would be away until after 16/11/23? Bensons in future, don't send e-mails to the customer when it's being delivered to a carrier!
Kevin was the assistant who looked after us. He was very helpful and knowledgeable. We were very happy with his care he took during our purchase.
Plenty of information on types of bed and mattresses so we were able to make our final choices with confidence
Good range of beds, staff very helpful and knowledgeable, made the process of buying easy and hassle free.
Wonderful service giving us the best deals. Great staff.
Great service from Jaz who helped us pick our new head board. Thank you so much.
Staff were very pleasant and helpful. It was a very relaxing experience, we did not feel pressured in any way.
Knowledgable member of staff. Kevin from the Great Western retail park branch was very helpful not a pushy salesman ,which I would walk away from, but just progressed the sale at our pace.
I would recommend this Bensons salesman 10 out of 10 😀
Qaiser was very good when dealing with us and helped us make the right choice
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