They gave helpful advice around mattress selection and seemed knowledgeable. There is a delivery fee of £49 which they advertise as optional but even if you were to pick up the mattress yourself,... See more
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In August, we spent ages in this shop chosing beds for my 92 and 88yr old parents. The sales assistant was super helpful and not pushy. Beds delivered a few weeks later, as planned. Unfort... See more
Company replied
My mattress was delivered right on schedule. Delivery guys were brilliant and mattress is excellent. Much needed :-)
Company replied
Lesley at the store in Glasgow was exceptional. Very knowledgeable, helpful, friendly and made sure we knew what type of mattress we wanted before leaving us to chose which one to take. The deliver... See more
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Company details
About Bensons For Beds - Glasgow Great Western660
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Great Western Retail Park, G15 6RX, Glasgow, Glasgow, United Kingdom
- 1419447536
4.9
Excellent
280 reviews
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Good advice but misleading delivery costs
They gave helpful advice around mattress selection and seemed knowledgeable.
There is a delivery fee of £49 which they advertise as optional but even if you were to pick up the mattress yourself, they still charge you the delivery fee. I believe they intentionally market this way to add a hidden cost of each purchase.
October 13, 2026
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your feedback! We're glad you found our mattress selection advice helpful. We strive for transparency in our pricing, and we appreciate your input on the delivery fee. Your comments help us improve, and we hope to serve you better in the future!
My mattress was delivered right on…
My mattress was delivered right on schedule. Delivery guys were brilliant and mattress is excellent. Much needed :-)
October 9, 2026
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your fantastic review! We're thrilled to hear that your mattress was delivered on time and that our team made a great impression. Enjoy your new mattress and the comfort it brings! We appreciate your support.
In August
In August, we spent ages in this shop chosing beds for my 92 and 88yr old parents. The sales assistant was super helpful and not pushy. Beds delivered a few weeks later, as planned.
Unfortunately my parents couldn't settle on them so we went back on Sunday. By coincidence it was the same sales person who spent even longer with us, listening to my parents' concerns and then guiding us to a new choice.
No tutting, eye-rolling or a hint of frustration. Very professional and kind. Thorough without being pushy.
He arranged a switchover of the beds for a nominal fee. We are looking forward to them coming in 2 weeks time.
I was so impressed at the quality of service, I would certainly recommend this shop to anyone, and will most certainly use them again.
September 27, 2026
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
Thank you so much for your wonderful review! We're so glad to hear about your positive experience! Our team is dedicated to providing the best service without pressure. We're thrilled that your parents found the perfect beds and can't wait for the delivery! See you again soon! �����️����
Great understanding of my requirements…
Great understanding of my requirements by Sales Rep Lynsey.
September 26, 2026
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your kind words! We're thrilled to hear that Lynsey understood your requirements so well. Our team is dedicated to providing excellent service, and it's great to know we hit the mark. We appreciate your feedback and look forward to helping you again! ��😊
Very satisfied
Excellent in store assistance, very helpful, not pushy. I got exactly what I wanted at a very good price. Delivery was on time and old bed was removed.
September 28, 2026
Reply from Bensons For Beds - Glasgow Great Western660
Hi Gordon, firstly, thanks for purchasing your new bed from us ! Also, thanks for leaving a very positive review, Thank You
Reply from Bensons For Beds - Glasgow Great Western660
Thank you so much for your kind words! We take pride in providing excellent and friendly service, and we're glad to hear that you thought it was 1st class. Our team strives to always be knowledgeable and provide the best experience for our customers. We appreciate your support!
Bed is very comfortable
Bed is very comfortable, I have trouble pulling myself out of it. Service was also commendable. The staff member in the store was very helpful.
September 21, 2026
Reply from Bensons For Beds - Glasgow Great Western660
We're so happy to hear you're enjoying such a comfortable bed that it's hard to leave! It's wonderful to know our staff provided commendable and helpful service.
Team Bensons
Delivery was prompt
Delivery was prompt, sales staff very helpful & always kept up to date with progress.
September 11, 2026
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your kind words! It's our pleasure to provide prompt delivery and exceptional customer service. We're delighted to hear that you had a positive experience with our sales staff. We look forward to continuing to keep you in the loop on your order's progress!
A very pleasant experience buying my…
A very pleasant experience buying my bed from Bensons. Lesley, the sales assistant could not have been more knowledgeable and helpful. Would highly recommend
August 25, 2026
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for choosing Bensons for your bed purchase! We're delighted to hear that Lesley provided exceptional service and made your shopping experience a pleasant one. We appreciate your recommendation. Rest well on your new bed!
Fantastic customer service very helpful
Very helpful staff went above and beyond to assist
August 29, 2026
Reply from Bensons For Beds - Glasgow Great Western660
Thank you so much for your kind words! We strive to provide exceptional customer service and we are glad to know that our staff went above and beyond to assist you. Your satisfaction is our top priority. We look forward to serving you again in the future.
From buying to delivery and assembly
From buying to delivery and assembly, everything was smooth. The staff is very helpful.
August 30, 2026
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your review, we are happy you had a good experience in the store.
Reply from Bensons For Beds - Glasgow Great Western660
"Thank you for your positive feedback! We strive to provide exceptional service and we are glad we met your expectations. We appreciate your support and look forward to serving you again soon." #HappyCustomers #ExceptionalService 🤩
Reply from Bensons For Beds - Glasgow Great Western660
Thank you so much for the positive feedback! We strive to provide timely delivery and high-quality products for all our customers. We appreciate your support and hope to serve you again in the future.
Bensons
From the start the whole process was easy, the sales person Amy from Drumchapel explained everything in detail. On the day of the delivery I got a reminder which gave a window for the delivery. All the staff involved were organised and friendly. Great service and the whole process was seamless.
August 17, 2026
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for taking the time to leave this wonderful review! We strive to provide a seamless experience from start to finish and it's great to hear that Amy was organized and friendly throughout the process. We appreciate your support and hope to work with you again in the future.
No pressure from sales staff
No pressure from sales staff. Happy to let you walk around the shop, happy to answer questions we had about the products.
August 17, 2026
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your kind words! We strive to provide a stress-free and informative shopping experience for our customers. We're glad our sales staff was able to assist you and answer all of your questions. Come back soon!
Bensons for beds Drum chapel Great western rd glasgow
I purchased a bed & mattress & head board and base from bensons in Glasgow.
I was delighted with the managers advice and making sure I picked the right bed and most important the right mattress.
Neil I would like to thank you for the good advice you gave myself making the right choice of bed & mattress.
Thank you.
Mr Rees
July 15, 2026
Reply from Bensons For Beds - Glasgow Great Western660
We are thrilled to hear that you had a positive experience at our Glasgow location! Our goal is to always provide our customers with the best advice and service possible. Thank you for choosing Benson's, and we hope you enjoy your new bed and mattress.
Amy and Lesley were so helpful and the…
Amy and Lesley were so helpful and the customer service was first class.
Would always come back to them :)
July 28, 2026
Reply from Bensons For Beds - Glasgow Great Western660
We're so pleased to hear that our team members were so helpful and that you received first-class customer service from Amy and Lesley. It's wonderful to know you'd always come back to us! Thank you for your positive feedback.
Team Bensons
Great experience in the Drumchapel…
Great experience in the Drumchapel showroom with Lesley . Patient , knowledgeable and supportive .
The delivery process was easy and I was kept informed
Delivery drivers David and Brandon were excellent and made a good job of assembling the bed
August 2, 2026
Reply from Bensons For Beds - Glasgow Great Western660
We're so pleased to hear about your great experience in the showroom and that our team member was patient, knowledgeable, and supportive. It's wonderful that the delivery process was easy and that you were kept informed. We're delighted that our delivery drivers were excellent and did a good job assembling your bed.
Team Bensons
Thanks for the help of Stuart
Thanks for the help of Stuart, he was professional, funny and helpful, and I would love to recommend my friends to your store next time.
And I am looking forward to my beds and mattresses on 7 August, thanks.
July 25, 2026
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your wonderful review! We're delighted to hear that Stuart made such a positive impression during your visit.
We'll be sure to pass your kind comments on to Stuart, who will be delighted to receive your feedback. Thank you also for recommending us to your friends; that means a great deal to us✨
Great people working there
Great people working there. I was looking for something and they showed me what they had. Purchase was easy. Delivery was fast and well packaged. Easily recommend this store.
June 19, 2026
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your wonderful feedback! We're delighted to hear that our team were able to help you find exactly what you were looking for and make the purchasing process simple and straightforward. It's great to know that your delivery arrived quickly and was well packaged. We truly appreciate your recommendation and look forward to helping you again in the future😊
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