Bensons For Beds - Gloucester370 Reviews 

Great service by Mark.

Professional and very friendly people. Helped us a lot . Thank you

Having recently bought a new bed, mattress and headboard from Bensons in Gloucester we were assured during the sale that the mattress, which alone was almost £2300, had a 40 night sleep trial. If at any time we felt that the mattress was not right for us we could exchange it for another one, providing it was not damaged and a mattress topper had been used at all times.
Within 8 nights it was obvious that the mattress was not suitable for someone like me who has a severe arthritic condition, and returned to the store to select another more suitable mattress.
The sales man who sold us the bed, I won’t name him but his name rhymes with ‘ Bob ‘, was sitting talking to 2 of his colleagues and so we explained the situation to him. Immediately he went into defence mode and along with his colleagues just kept repeating the mantra ‘ ring customer service’ and didn’t want to help in any way whatsoever. Also we were informed that to reselect another mattress would cost us 10% of the original price of the mattress, £230 plus another delivery charge making a total of almost £300!
At no time during the sale did ‘Bob’ ever mention this.
As I would rather chew my own arm off than give this bunch of clowns any more of my hard earned money, I will probably sell the mattress privately, at a considerable loss no doubt, and buy another one from Dreams next door to Bensons. I recommend that everyone follow me and avoid Bendons for Beds. Go straight to Dreams!

Always helpful staff. Good quality items. Been happy with recent discounted purchase for Black Friday

Obviously went looking for beds.

We had a very warm welcome by Rob, then he proceeded to look after us, He was very knowledgeable.
Would highly recommend this store.

The salesman was very helpful and patient and gave me lots of advice about the ideal mattress type for me.
There was a great choice of beds and mattresses too.

Exceedingly helpful and knowledge staff. Answered all my questions, suggested alternatives to suit my requirements. No hard sell. Felt comfortable taking my time to make the right decision.

No pressure but we're helpful. Rob was good!

Replacement bed arrived as planned.

The sales manager was very patient and helpful in showing all beds that were suitable for my needs.

Sales lady at Fleetwood store very helpful.Delivered bed on time.delivery men very pleasant.

Had what we wanted staff member explained everything we needed to know.

Extremely helpful and friendly staff. Great knowledge and completed our order in good time.

the salesman was very helpful and jolly and explained everything

Excellent customer service. Staff member was very polite and knowledgeable.

We had a great overall experience, excellent tech used to decide the softness of mattress we needed before we were supplied with a rundown on the different types of mattress construction but we were then allowed plenty of time to try the different types out before deciding.

In and out in 10 minutes, found the mattress straight away, walked to desk, paid and delivery organised straight away.