No pressure from staff when choosing bed, when required staff very informative. Notification of delivery of bed 30 min as specified in email sent. Delivery of bed was early as it was meant to be d... See more
Company replied
Location
Switch locationUnit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD Hamilton, South Lanarkshire, GB
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Great experience from going to the store and picking our bed. Sales person was very attentive throughout and very helpful with choosing the right bed and mattress. The delivery guys that put togethe... See more
Company replied
The sales assistant was well informed, helpful and gave advice. She assessed our size and ‘weight’, suggested several types of mattress and explained their different properties and strengths. We the... See more
Company replied
My bed was meant to be delivered on the 1st of October 2024, got an email saying it will be delayed until 7th of October 2024, didn't think I'll have this problem going into shop and ordering the bed... See more
Company details
About Bensons For Beds - Hamilton447
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD, Hamilton, South Lanarkshire, United Kingdom
- 1698426483
4.9
Excellent
337 reviews
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Easy purchase
Cameron in the Hamilton store was great! Explained everything and gave us plenty of time to choose the right bed/mattress. No question went unanswered nor did we feel pressured for a sale. We also had our wee boy with us too and the staff were really great with him as he was being a typical toddler.
December 26, 2025
Unprompted review
Reply from Bensons For Beds - Hamilton447
Thank you for sharing your experience! We’re delighted Cameron provided clear guidance and plenty of time to choose, and that the team made your visit comfortable for the whole family. Thank you for your positive review – Lauryn at Customer Care 💜
Bedroom mattress
Bedroom mattress
I was looking for a bedroom mattress when I walked into bensons.I met sleep expert Cameron who couldn't have been more helpful nothing was a bother to him and I came away with a good deal which I'm really pleased with. 10 out of 10 Bensons
December 18, 2025
Reply from Bensons For Beds - Hamilton447
We’re delighted Cameron made your visit so helpful and stress-free! Scoring 10 out of 10 and finding the perfect mattress is what we love to hear. 💜 Thank you for your positive review – Lauryn at Customer Care.
1st Class Service from start to finish.
My wife and I received exceptional service from Allan at Bensons for Beds, Hamilton throughout our selection and purchase of beds for our new home.
We 1st popped in to have a look around a year ago, with a view to purchase a number of beds plus associated items when we eventually purchased our new home.
We had visited different retailers to gauge quality and price and we decided on Bensons for Beds because of the guidance Allan provided us with no pressure what so ever on going forward. Everything completed at our pace and to our timescale.
After we purchased our new home, despite the passing of a number of months Allan was again incredibly helpful, explaining everything from quality of products, price, finance options through to delivery completion.
Also, when we had a problem with 1 of the beds on delivery, Allan sorted the problem out straight away.
I have no hesitation in recommending Bensons for Beds in Hamilton.
December 19, 2025
Reply from Bensons For Beds - Hamilton447
We’re absolutely delighted to hear about the exceptional service you received from Allan! It’s fantastic that he supported you every step of the way, at your own pace, and even resolved an issue quickly. Your new home sounds amazing, and we’re so grateful you chose Bensons for Beds. 💜 Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Hamilton447
We're happy you received great service and a super mattress. Thank you for your positive feedback; it means a lot to us.
Good service
December 10, 2025
Reply from Bensons For Beds - Hamilton447
Thank you for your feedback! We really appreciate the time taken to leave us this review. Thank you, Stewart - Team Bensons
Very Helpful
Alan was so helpful in the shop assisting with my measurements etc and which one would fit best.
November 18, 2025
Reply from Bensons For Beds - Hamilton447
Thank you for sharing your experience! We’re so pleased to hear Alan was so helpful in assisting with your measurements and finding the perfect fit. Great service makes all the difference! 💜
Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Hamilton447
We appreciate your positive feedback! We're glad you found our team member knowledgeable and friendly during your visit.
Take care,
Megan at Customer Care
Visited the store in Hamilton
Visited the store in Hamilton. Staff could not have been any more helpful. Very pleased with our purchase & would highly recommend!
November 11, 2025
Reply from Bensons For Beds - Hamilton447
We're happy to hear that our Hamilton team was so helpful! We appreciate your recommendation and are pleased you're happy with your purchase. Thanks for your feedback,
Megan at Customer Care
I had a great experience here
I had a great experience here, they were super helpful can’t wait for my bed to arrive
November 1, 2025
Reply from Bensons For Beds - Hamilton447
We're happy to hear that you had a great experience and that our team was helpful. We appreciate your positive feedback and hope you love your new bed!
Come back and visit us anytime!
Megan at Customer Care
Very good 😍😍😍😍😍😍😍😊😊😊😊😊😊
October 24, 2025
Reply from Bensons For Beds - Hamilton447
Thank you so much! We're thrilled you had a great experience 😍😊 – your support means the world to us!
Megan at Customer Care
Top Notch Service
Excellent instore experience and advice given from Cameron. Updates on the delivery were timely. The delivery team were friendly and efficient.
The mattress is heavenly!
October 24, 2025
Reply from Bensons For Beds - Hamilton447
We're delighted you had an excellent in-store experience and received helpful advice. It's great to hear that the delivery updates were timely and the team was friendly. We hope you enjoy your heavenly new mattress,
Megan at Customer Care
Perfect service
Service was excellent...server took his time to make sure i picked the correct bed....
October 23, 2025
Reply from Bensons For Beds - Hamilton447
We're happy to hear that the service was excellent and that our team member ensured you picked the perfect bed. Thank you for your positive feedback Irene.
– Lauryn at Customer Care 💜
Reply from Bensons For Beds - Hamilton447
We're happy to hear that the assistance was helpful. We appreciate your positive feedback and your time. – Lauryn at Customer Care 💜
Borjena is fantastic
Borjena is fantastic.
Very nice and met our needs really trying to help us.
October 13, 2025
Reply from Bensons For Beds - Hamilton447
We are so happy to hear that our team member was very helpful and met your needs. Thank you for sharing your positive experience with us, Megan at Customer Care
Excellent service
October 5, 2025
Reply from Bensons For Beds - Hamilton447
Thank you for your review Andrew! We’re delighted to hear you received excellent service. 😊
Take care,
Megan at Customer Care
Excellent customer service all round.
Excellent customer service all round.
No pressure. Just great advice.
Our advisor Allan was brilliant.
Helped us every step of the way.
October 1, 2025
Reply from Bensons For Beds - Hamilton447
We appreciate you sharing your experience! We're so glad to hear that our team provided excellent customer service and advice. Thank you for the amazing review.
Take care,
Megan at Customer Care
Knowledgeable and helpful…
The sales person was very knowledgeable and helpful, we were allowed to wander freely in the showroom and look at everything until we made a choice.
September 29, 2025
Reply from Bensons For Beds - Hamilton447
We appreciate you sharing your positive experience! We're happy to hear that our salesperson was knowledgeable and helpful, and that you were able to explore our showroom freely.
Thank you,
Lauryn at Customer Care
Friendly store
Friendly , outgoing staff who were very informative and helpful advising me on deals that were currently on. I bought a bed and was very happy with my purchase and will receive my new bed in a timely fashion .
September 13, 2025
Reply from Bensons For Beds - Hamilton447
We appreciate you sharing your experience! We're happy to hear that our staff was helpful and informative regarding current deals, and that you're pleased with your bed purchase. Thank you for your feedback.
Best Wishes,
Megan at Customer Care
Reply from Bensons For Beds - Hamilton447
We are so happy to hear that you found our team member to be friendly and helpful! We appreciate your positive feedback, Megan at Customer Care
This is a review for Cameron
This is a review for Cameron. We went to buy a bed and he was so helpful and has a natural way about him. He gave us so much time we really appreciate it. Would recommend him to anyone
July 29, 2025
Unprompted review
Reply from Bensons For Beds - Hamilton447
We're happy to hear that you had such a positive experience. It's great to know that the assistance provided was helpful, and we appreciate you recommending our team to others. Take care, Megan at Customer Care
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