Had the best experience in Hamilton store. Bozena was amazing. Found a great bed on a really nice deal, super king and it’s so comfortable, had a great thick mattress with pillow top that’s... See more
Company replied
Location
Switch locationUnit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD Hamilton, South Lanarkshire, GB
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Visited Hamilton store on Saturday and received great, friendly and helpful advice. Ordered new mattress which was delivered yesterday (Thursday). Again delivery men were efficient and friendly and... See more
Company replied
My bed was meant to be delivered on the 1st of October 2024, got an email saying it will be delayed until 7th of October 2024, didn't think I'll have this problem going into shop and ordering the bed... See more
Had a good experience when in store Allan was very helpful explaining all about types of mattresses. Delivery was quick and 2 men that delivered were very nice and helpful. Only slept on mattress 1... See more
Company replied
Company details
About Bensons For Beds - Hamilton447
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD, Hamilton, South Lanarkshire, United Kingdom
- 1698426483
4.9
Excellent
323 reviews
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Borjena is fantastic
Borjena is fantastic.
Very nice and met our needs really trying to help us.
October 13, 2025
Reply from Bensons For Beds - Hamilton447
We are so happy to hear that our team member was very helpful and met your needs. Thank you for sharing your positive experience with us, Megan at Customer Care
Excellent service
October 5, 2025
Reply from Bensons For Beds - Hamilton447
Thank you for your review Andrew! We’re delighted to hear you received excellent service. 😊
Take care,
Megan at Customer Care
Excellent customer service all round.
Excellent customer service all round.
No pressure. Just great advice.
Our advisor Allan was brilliant.
Helped us every step of the way.
October 1, 2025
Reply from Bensons For Beds - Hamilton447
We appreciate you sharing your experience! We're so glad to hear that our team provided excellent customer service and advice. Thank you for the amazing review.
Take care,
Megan at Customer Care
Knowledgeable and helpful…
The sales person was very knowledgeable and helpful, we were allowed to wander freely in the showroom and look at everything until we made a choice.
September 29, 2025
Reply from Bensons For Beds - Hamilton447
We appreciate you sharing your positive experience! We're happy to hear that our salesperson was knowledgeable and helpful, and that you were able to explore our showroom freely.
Thank you,
Lauryn at Customer Care
Friendly store
Friendly , outgoing staff who were very informative and helpful advising me on deals that were currently on. I bought a bed and was very happy with my purchase and will receive my new bed in a timely fashion .
September 13, 2025
Reply from Bensons For Beds - Hamilton447
We appreciate you sharing your experience! We're happy to hear that our staff was helpful and informative regarding current deals, and that you're pleased with your bed purchase. Thank you for your feedback.
Best Wishes,
Megan at Customer Care
Reply from Bensons For Beds - Hamilton447
We are so happy to hear that you found our team member to be friendly and helpful! We appreciate your positive feedback, Megan at Customer Care
This is a review for Cameron
This is a review for Cameron. We went to buy a bed and he was so helpful and has a natural way about him. He gave us so much time we really appreciate it. Would recommend him to anyone
July 29, 2025
Unprompted review
Reply from Bensons For Beds - Hamilton447
We're happy to hear that you had such a positive experience. It's great to know that the assistance provided was helpful, and we appreciate you recommending our team to others. Take care, Megan at Customer Care
great support and selection
great support from shop assistant; provided important advice that helped me select my bed.
August 14, 2025
Reply from Bensons For Beds - Hamilton447
We're glad you found our support helpful during your bed selection. It's great to know the advice provided assisted you in making the right choice. Thanks for your feedback, Megan at Customer Care
Impressed
Recently went to purchase a bed for my daughter served by Bozena and what a delight. Very professional delightful manner and first class service a rarity these days. Benson's should be proud of her as an employee.
July 31, 2025
Reply from Bensons For Beds - Hamilton447
Thank you so much for your kind words! Bozena takes pride in providing exceptional service to our customers. We are grateful to have her as part of our team and will make sure to pass along your praise. We look forward to your next visit, Megan at Customer Care
Good quality bed
When I entered the shop, it was very nicely laid out, and you could see the beds were of good quality. The only thing about my purchase was the price of delivery, which I found extremely high, but the bed was for my son; if the bed were for myself, I would not have gone ahead with the sale but very happy with the bed
August 3, 2025
Reply from Bensons For Beds - Hamilton447
Thank you for taking the time to share your experience with us! We're glad to hear that you were impressed with our shop and the quality of our beds. We appreciate your feedback on the delivery price and will definitely take that into consideration for future sales. We're so happy that your son loves his new bed - our top priority is always the satisfaction of our customers. Thank you for choosing us!
Great products great staff
July 31, 2025
Reply from Bensons For Beds - Hamilton447
Thank you so much for your kind words! We are glad to hear that you are satisfied with our products and our staff. We strive to provide the best service and products for our customers. We appreciate your support and hope to see you again soon! Megan at Customer Care
Excellent service in the Hamilton…
Excellent service in the Hamilton store.
Staff were very helpful and knowledgeable.
There was no pressure on me at all.
July 30, 2025
Reply from Bensons For Beds - Hamilton447
Thank you for your kind words and for choosing our Hamilton store for your recent visit! Our team takes pride in providing excellent service and being knowledgeable to assist our customers. We're glad to hear that you felt no pressure during your experience. We appreciate your feedback and hope to see you again soon, Megan at Customer Care
We could easily have bought online…
We could easily have bought online however went to the Hamilton branch. The people who work in this branch are lovely. So helpful. Really knowledgeable about the products. We ended up buying more products then we first thought. There was a good incentive on. I’d definitely return when I need to re-new my mattress. First class customer service from Cameron.
July 30, 2025
Reply from Bensons For Beds - Hamilton447
Thank you for choosing our Hamilton branch! We are thrilled to hear that our team provided exceptional customer service and helped you choose the perfect products. We appreciate your support and look forward to seeing you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Hamilton447
Thank you for your kind words about our service in the Hamilton shop! We are dedicated to providing top-notch service to our customers and we're thrilled to hear that you had a fantastic experience. Your satisfaction is our top priority and we look forward to seeing you again soon, Megan at Customer Care
Alan @Hamilton Bensons For Beds was…
Alan @Hamilton Bensons For Beds was very helpful and gave me a great deal. I would highly recommend purchase from the store @Hamilton.
July 13, 2025
Reply from Bensons For Beds - Hamilton447
Thank you for your kind words, we are glad that you had a positive experience with Alan at our Hamilton location! We strive to provide excellent customer service and value for our customers. Thank you for recommending our store, Megan at Customer Care
Reply from Bensons For Beds - Hamilton447
Thank you so much for your kind review! We strive to provide the best service possible and are thrilled to hear that our team's friendliness, knowledge, and good advice have made a positive impact. Thanks for choosing us, Megan at Customer Care
Excellent service at the branch at…Hamilton
Excellent service at the branch at Hamilton.
Staff go out there way to help you
Even built the bedroom side drawers, the staff are like a family there.
June 24, 2025
Reply from Bensons For Beds - Hamilton447
Thank you for your kind words! We are thrilled to hear that our staff provided excellent service and went above and beyond to assist you. Our team prides themselves on being like a family, and we are happy to make your experience a positive one. Thank you for choosing us. Take care, Megan at Customer Care
Drivers were very pleasant and very …
Drivers were very pleasant and very efficient. Delivered before window time. Was well packed and easy to assemble. Highly recommend Bensons for Beds. Shop staff in Hamilton were very friendly and helpful.
June 20, 2025
Unprompted review
Reply from Bensons For Beds - Hamilton447
We appreciate you sharing your positive experience with us Rona! We're happy to hear that our delivery team was efficient and friendly, and that assembly was easy. Thank you for recommending us, Megan at Customer Care
Mattress search
Great service from the start of my mattress search to delivery
May 10, 2025
Unprompted review
Reply from Bensons For Beds - Hamilton447
We're glad you enjoyed your experience, from the beginning of your mattress search to the delivery. Thank you for your positive feedback, Megan at Customer Care
I couldn’t have asked for more!
I couldn’t have asked for more. We had been in to Bensons previously, straight away Bozena remembered us & the fact that we liked a firm mattress. She took time to walk us round all the ottoman options, showing us the different options online too. She then took great care to help us select our mattress & pillows. She was friendly & helpful, I would recommend them to anyone.
May 29, 2025
Reply from Bensons For Beds - Hamilton447
We're happy to hear that you had such a positive experience! It's great to know that our team member remembered your preferences and provided helpful guidance in selecting the perfect mattress and pillows. We appreciate your recommendation, Megan at Customer care
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