Friendly helpful knowledgeable staff. Fast on time delivery guys Love my comfortable bed and pillow im used to a higher pillow. Great service from the team
Company replied
Location
Switch locationUnit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD Hamilton, South Lanarkshire, GB
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See what reviewers are saying
Visited the Hamilton store looking for a new automan bed. Allan the salesman could not have been more helpful. Pointing us in the right direction, he allowed us to roam before providing the relevant... See more
Company replied
My bed was meant to be delivered on the 1st of October 2024, got an email saying it will be delayed until 7th of October 2024, didn't think I'll have this problem going into shop and ordering the bed... See more
Having bought a mattress from Bensons last year with which we were very pleased we decided to make another purchase of the same mattress and a bed base . The service by Bensons was first class: t... See more
Company replied
Company details
About Bensons For Beds - Hamilton447
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD, Hamilton, South Lanarkshire, United Kingdom
- 1698426483
4.9
Excellent
292 reviews
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The service was very good everything…
The service was very good everything was explained,tried lots of beds before choosing one
May 24, 2026
Reply from Bensons For Beds - Hamilton447
We're so pleased our team provided excellent service and helped you find the perfect bed! Thank you for your kind words.
Team Bensons
Great service from start to finish
Great service from start to finish. Bozena was a great help in the store. We were kept up to date by email after the purchase and all went smoothly on delivery day.
March 25, 2026
Reply from Bensons For Beds - Hamilton447
We're so pleased you experienced great service from start to finish! We're glad our team was a great help and delivery went smoothly.
Team Bensons
Friendly helpful knowledgeable staff
Friendly helpful knowledgeable staff. Fast on time delivery guys
Love my comfortable bed and pillow im used to a higher pillow.
Great service from the team
May 24, 2026
Reply from Bensons For Beds - Hamilton447
We're so pleased you found our staff helpful and knowledgeable, and that your delivery was fast and on time. We're glad you love your comfortable bed and pillow!
Team Bensons
Great service instore.
Great service instore.
Delivered on time, set up in room and old bed taken away.
May 7, 2026
Reply from Bensons For Beds - Hamilton447
Thank you! 😊 We’re really pleased to hear you received great service in store and that delivery was right on time, with everything set up and the old bed taken away. Enjoy your new bed! 🛏️✨
Welcoming
Welcoming, knowledgeable, friendly, humorous staff. Lovely showroom. Good discounts
May 5, 2026
Reply from Bensons For Beds - Hamilton447
We're delighted you found our staff welcoming, knowledgeable, friendly, and humorous, and that you appreciated our lovely showroom and good discounts!
Team Bensons
Excellent salesman
The salesman Alan, provided a professional service. He gave an excellent overview of the benefits of each mattresses then enabled me time and space to make an informed decision .
May 3, 2026
Reply from Bensons For Beds - Hamilton447
We appreciate your positive feedback! It's great to hear that our team member offered a professional service and gave you the time and space for your decision.
Team Bensons
Reply from Bensons For Beds - Hamilton447
We appreciate your recommendation and are so pleased to hear you received the best service from our team!
Team Bensons
Reply from Bensons For Beds - Hamilton447
We're happy to hear you enjoyed both our product and service! Thank you so much for your high recommendation; we appreciate it.
Team Bensons
Reply from Bensons For Beds - Hamilton447
Thank you! 😊 We’re glad the mattress was placed perfectly on your bed frame and that you’re happy with both the quality and the service. Enjoy your comfort,
Megan | Customer Care Specialist✨
Extremely Risk Adverse Delivery Service resulting in undue stress and voiding or guarantee
The delivery team were extremely risk averse and very quickly decided they could t take the mattress upstairs unless I signed a disclaimer- the space deficit was minimal and ultimately the mattress was taken up very easily with minimal scrunching for a few seconds - however I had to sign a disclaimer voiding my guarantee - the drivers said “this is how we are trained up “ seems like a ploy to invalidate genuine guarantee - at no time was this potential issue (which actually wasn’t an issue ) mentioned prior to this
April 23, 2026
Unprompted review
Reply from Bensons For Beds - Hamilton447
We’re very sorry to hear about your delivery experience and understand why this would be frustrating. This is not the level of service we aim to provide. We will feed this back.
Thank you for your patience
Purchase of king size bed.
Cameron was very helpful, knowledgeable and patient and made my purchase of a new bed less stressful than I had anticipated. He gave suggestions and options to guide my decision, which were much appreciated.
April 19, 2026
Reply from Bensons For Beds - Hamilton447
Much appreciated! Knowledgeable, patient guidance and helpful suggestions are exactly what we aim for stars!
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Friendly service..
April 11, 2026
Reply from Bensons For Beds - Hamilton447
Thank you for your feedback — we’re pleased to hear you felt you were treated well. We really appreciate you taking the time to share this with us.
Team Bensons
Staff were very helpful and…
Staff were very helpful and professional. They offered some very sound advise and were very patient, giving space to consider our options prior to purchasing.
April 4, 2026
Reply from Bensons For Beds - Hamilton447
Thank you for your lovely feedback! We’re really pleased to hear our team were helpful, professional, and patient, and that you felt comfortable taking the time to consider your options. We’re glad we could offer sound advice and make your experience a positive one.
Thank you,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Hamilton447
Thank you for the great review Mrs Robertson — we’re glad our team could help.
- Megan | Customer Care Specialist✨
Everything from start to finish
Everything from start to finish ! Alan was a fantastic help when we were deciding what type of beds to buy
April 4, 2026
Reply from Bensons For Beds - Hamilton447
We're happy to hear that you had a fantastic experience! It's great to know that you felt supported during the decision-making process. Thank you for your positive feedback.
Good customer service in the store.
Good customer service in the store.
Bed arrived on time with plenty of info about time etc . Delivery drivers good and very careful.
Mattress good quality very comfortable
January 9, 2026
Reply from Bensons For Beds - Hamilton447
We're happy to hear about the good customer service you received in-store and that your bed arrived on time with helpful updates. It's great our delivery team was careful, and you find the mattress comfortable!
Went into the Hamilton store and…
Went into the Hamilton store and Cameron made bed shopping a little bit less boring. Came out with everything we wanted and needed. Big shoutout to Cameron!
March 18, 2026
Reply from Bensons For Beds - Hamilton447
Thanks so much for popping into our Hamilton store! Cameron will be thrilled to hear he made bed shopping a bit more exciting. Enjoy your new order,
Megan | Customer Care Specialist
First Class Service
Having bought a mattress from Bensons last year with which we were very pleased we decided to make another purchase of the same mattress and a bed base .
The service by Bensons was first class: the in store staff during the purchase were very helpful and pleasant; the delivery was at the time stated, once again with helpful and pleasant staff.
A small issue~ nothing to do with Benson ~ was that the bed base had casters which moved on the wooden bedroom floor.
Not to be outdone, Alan at Bensons’ store at Hamilton where the purchase was made immediately came to my home with suitable replacement feet and the problem was solved.
He refused to accept anything for this service.
A first class firm
March 26, 2026
Unprompted review
Reply from Bensons For Beds - Hamilton447
Thank you so much for sharing this wonderful review! 😊 We’re delighted you chose to return to us and that both your in‑store experience and delivery were first class. A special shout‑out to Alan — going out to your home with replacement feet and refusing anything in return truly shows his dedication to great service. We’re thrilled the issue was quickly resolved for you. Thank you again for your loyalty and kind words — we’re proud to have you as a customer,
Megan | Customer Care Specialist✨
Excellent customer service allowed…
Excellent customer service allowed plenty time for deciding helped with factual information when asked checking on product reviews easy and sales person put me at ease nothing was a hassle.
Thank you Cameron
Regards Lyn
March 25, 2026
Reply from Bensons For Beds - Hamilton447
Thank you for leaving us 5 stars. We’re so glad to hear you received excellent customer service. It’s lovely that you were given plenty of time to decide, with clear, factual information whenever you needed it — and wonderful to know Cameron helped put you at ease. Nothing should ever feel like a hassle. We really appreciate your kind words,
Megan at Customer Care🌟
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