Had the best experience in Hamilton store. Bozena was amazing. Found a great bed on a really nice deal, super king and it’s so comfortable, had a great thick mattress with pillow top that’s... See more
Company replied
Location
Switch locationUnit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD Hamilton, South Lanarkshire, GB
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Visited Hamilton store on Saturday and received great, friendly and helpful advice. Ordered new mattress which was delivered yesterday (Thursday). Again delivery men were efficient and friendly and... See more
Company replied
My bed was meant to be delivered on the 1st of October 2024, got an email saying it will be delayed until 7th of October 2024, didn't think I'll have this problem going into shop and ordering the bed... See more
Had a good experience when in store Allan was very helpful explaining all about types of mattresses. Delivery was quick and 2 men that delivered were very nice and helpful. Only slept on mattress 1... See more
Company replied
Company details
About Bensons For Beds - Hamilton447
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD, Hamilton, South Lanarkshire, United Kingdom
- 1698426483
4.9
Excellent
323 reviews
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Staff were very helpful and…
Staff were very helpful and professional. They offered some very sound advise and were very patient, giving space to consider our options prior to purchasing.
April 4, 2026
Reply from Bensons For Beds - Hamilton447
Thank you for your lovely feedback! We’re really pleased to hear our team were helpful, professional, and patient, and that you felt comfortable taking the time to consider your options. We’re glad we could offer sound advice and make your experience a positive one.
Thank you,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Hamilton447
Thank you for the great review Mrs Robertson — we’re glad our team could help.
- Megan | Customer Care Specialist✨
Everything from start to finish
Everything from start to finish ! Alan was a fantastic help when we were deciding what type of beds to buy
April 4, 2026
Reply from Bensons For Beds - Hamilton447
We're happy to hear that you had a fantastic experience! It's great to know that you felt supported during the decision-making process. Thank you for your positive feedback.
Good customer service in the store.
Good customer service in the store.
Bed arrived on time with plenty of info about time etc . Delivery drivers good and very careful.
Mattress good quality very comfortable
January 9, 2026
Reply from Bensons For Beds - Hamilton447
We're happy to hear about the good customer service you received in-store and that your bed arrived on time with helpful updates. It's great our delivery team was careful, and you find the mattress comfortable!
Went into the Hamilton store and…
Went into the Hamilton store and Cameron made bed shopping a little bit less boring. Came out with everything we wanted and needed. Big shoutout to Cameron!
March 18, 2026
Reply from Bensons For Beds - Hamilton447
Thanks so much for popping into our Hamilton store! Cameron will be thrilled to hear he made bed shopping a bit more exciting. Enjoy your new order,
Megan | Customer Care Specialist
First Class Service
Having bought a mattress from Bensons last year with which we were very pleased we decided to make another purchase of the same mattress and a bed base .
The service by Bensons was first class: the in store staff during the purchase were very helpful and pleasant; the delivery was at the time stated, once again with helpful and pleasant staff.
A small issue~ nothing to do with Benson ~ was that the bed base had casters which moved on the wooden bedroom floor.
Not to be outdone, Alan at Bensons’ store at Hamilton where the purchase was made immediately came to my home with suitable replacement feet and the problem was solved.
He refused to accept anything for this service.
A first class firm
March 26, 2026
Unprompted review
Reply from Bensons For Beds - Hamilton447
Thank you so much for sharing this wonderful review! 😊 We’re delighted you chose to return to us and that both your in‑store experience and delivery were first class. A special shout‑out to Alan — going out to your home with replacement feet and refusing anything in return truly shows his dedication to great service. We’re thrilled the issue was quickly resolved for you. Thank you again for your loyalty and kind words — we’re proud to have you as a customer,
Megan | Customer Care Specialist✨
Excellent customer service allowed…
Excellent customer service allowed plenty time for deciding helped with factual information when asked checking on product reviews easy and sales person put me at ease nothing was a hassle.
Thank you Cameron
Regards Lyn
March 25, 2026
Reply from Bensons For Beds - Hamilton447
Thank you for leaving us 5 stars. We’re so glad to hear you received excellent customer service. It’s lovely that you were given plenty of time to decide, with clear, factual information whenever you needed it — and wonderful to know Cameron helped put you at ease. Nothing should ever feel like a hassle. We really appreciate your kind words,
Megan at Customer Care🌟
Great range of beds and expert…
Great range of beds and expert knowledge. Allan gave us a full explanation of all the products and even moved mattresses around so we could try them on different bases
March 18, 2026
Reply from Bensons For Beds - Hamilton447
Thanks so much! We’re thrilled you loved our range — Allan’s mattress‑moving muscles are legendary 😄🛏️ Glad we could help you find the perfect fit,
Megan at Customer Care💜
Very helpful sales person
March 6, 2026
Reply from Bensons For Beds - Hamilton447
Thank you for your review! We’re really pleased to hear our sales person was very helpful. We appreciate your feedback,
Megan at Customer Care
Friendly staff and very knowledgeable…
Friendly staff and very knowledgeable would highly recommend
March 7, 2026
Reply from Bensons For Beds - Hamilton447
Thank you for your lovely review! We’re so pleased to hear our staff were friendly and knowledgeable. We really appreciate your recommendation,
Megan at Customer Care
Your sales team explained all the…
Your sales team explained all the reasons how to choose the right mattress for out needs. The experience of buying & delivery was easy & all your staff where courteous & made us feel valued.
March 9, 2026
Reply from Bensons For Beds - Hamilton447
Thank you for your wonderful review! We’re so pleased to hear that our sales team took the time to explain how to choose the right mattress for your needs. It’s great to know the whole experience — from buying through to delivery — was easy, and that all our staff were courteous and made you feel valued.
If there’s anything else we can help with, please feel free to get in touch,
Megan at Customer Care
Very helpful in store
March 5, 2026
Reply from Bensons For Beds - Hamilton447
Thank you so much for your lovely feedback! We're really pleased to hear our in‑store team were very helpful. – Megan at Customer Care
Bed 3
This is the third bed bought from your company and we are very happy with them. Your staff have been friendly and very helpful as I expected.
February 27, 2026
Reply from Bensons For Beds - Hamilton447
Bel,
We're very happy to hear that you're pleased with your beds and that our staff have been helpful. Thank you for your continued support; we appreciate it!
Team Bensons
The guys where in and out in no time…
The guys where in and out in no time great service
February 27, 2026
Reply from Bensons For Beds - Hamilton447
Laura beaton ,
We're happy to hear that our team provided you with such efficient service. Thank you for your positive feedback; we appreciate it!
Team Bensons
Great Service
I’ve went to Benson For Beds in Hamilton twice now and always a great and friendly service. Bozena was fab and gave great explanations to each mattress we tried and answered all our questions
February 15, 2026
Reply from Bensons For Beds - Hamilton447
Really appreciate your feedback Maureen! Delighted you’ve had great service each time, and wonderful to hear Bozena gave clear explanations and helpful guidance.
We truly appreciate your feedback.
Megan at Customer Care⭐
First class service
First class service staff were very knowledgeable about the beds we looked at and purchased.
February 24, 2026
Reply from Bensons For Beds - Hamilton447
Thank you for your wonderful review Alexander! 😊 We’re delighted to hear you received first‑class service and that our staff were so knowledgeable about the beds you viewed and purchased. Your feedback means a lot to us — enjoy your new bed,
Megan at Customer Care
I recently bought a bed and wardrobe
I recently bought a bed and wardrobe, from this store. I could not thank Allan more for all the help and advice he provided. He made the process so easy.
February 24, 2026
Unprompted review
Reply from Bensons For Beds - Hamilton447
Thank you so much for your lovely review! 😊 We’re delighted to hear that Allan was able to support you with helpful advice and make the whole process of buying your new bed and wardrobe so easy. We’ll be sure to pass on your kind words — he’ll be thrilled! Enjoy your new furniture,
Megan at Customer Care
The assistant couldn’t have been more helpful than she was …
The assistant couldn’t have been any more helpful. She knew all her beds could answer any questions that you had. I was make to feel important and that she gave me her full attention and support. I wasn’t rushed into a purchase. Wasn’t shown the most expensive bed in the showroom either .she kept me fully updated with my order and when there was a delay even arranged a loan bed. Service about and beyond.
February 7, 2026
Reply from Bensons For Beds - Hamilton447
We're happy to hear that the assistant was so helpful and knowledgeable! It's great to know that you felt important and supported, and that you weren't rushed into a purchase. We appreciate your positive feedback regarding the updates and loan bed arrangement.
Reply from Bensons For Beds - Hamilton447
We appreciate your positive feedback! We are so glad to hear our staff was exceptionally helpful to you during your visit.
First Class Service
Visited the Hamilton store looking for a new automan bed. Allan the salesman could not have been more helpful. Pointing us in the right direction, he allowed us to roam before providing the relevant info once we had made our pick. We also chose a wardrobe and drawers to match.
An excellent service was also provided by the delivery guys Richard and Chris, moving everything to our desired room.
Would highly recommend.
January 22, 2026
Reply from Bensons For Beds - Hamilton447
We're happy to hear that you had such a positive experience in our Hamilton store. It's great to know that our colleague was helpful and that the delivery service was excellent. We appreciate your recommendation.
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