Service was excellent! Richard gave us enough information we needed and let us get on with trying the recommended mattresses! Very informative and friendly! Made the whole experience a breeze 👏
Location
Switch locationUnit 3 The Hydro Retail Park, Ripon Road, HG1 2BS Harrogate, North Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful, patient and friendly staff. Lots of beds, frames and mattresses to choose from! Great communication right from the order through to delivery, which was on time. Brilliant delivery guys too -... See more
Company replied
Richard was very professional in dealing with us and our son & girlfriend in selecting a bed for their new home. Excellent knowledge of all the bed and related options available. Good experience and... See more
Company replied
Having just received my new bed, l must say what a wonderful experience of dealing with bensons beds. From start to finish all was first class. My bed was installed quickly and efficiently, by Jason... See more
Company replied
Company details
About Bensons For Beds - Harrogate236
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 The Hydro Retail Park, Ripon Road, HG1 2BS, Harrogate, North Yorkshire, United Kingdom
- 1423536017
4.9
Excellent
244 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding.
Friendly. Informative. No pressure sell.
Oh, amazing mattresses and pillows too!
October 2, 2026
Great service from Harrogate store…
Great service from Harrogate store (Shirelle), keen pricing, straightforward IFC application.
October 1, 2026
Service was excellent
Service was excellent! Richard gave us enough information we needed and let us get on with trying the recommended mattresses! Very informative and friendly! Made the whole experience a breeze 👏
October 3, 2026
Unprompted review
Easy to buy and helpful staff
October 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - Harrogate236
Thank you for your kind review.
Ann ,in the Harrogate store
Ann ,in the Harrogate store, was very helpful & informative.
Delivery was excelĺent.
Bed is very comfy
August 26, 2026
Reply from Bensons For Beds - Harrogate236
Thank you for your kind review
Ann was very informative and helpful.
September 15, 2026
Reply from Bensons For Beds - Harrogate236
thank you for your kind review
Ann
Richard was very professional in…
Richard was very professional in dealing with us and our son & girlfriend in selecting a bed for their new home.
Excellent knowledge of all the bed and related options available.
Good experience and would highly recommend your Harrogate store and team.
August 15, 2026
Unprompted review
Reply from Bensons For Beds - Harrogate236
Thank you for your kind review.
The representative in the store great…
The representative in the store great friendly reason I came back to get the bed
August 31, 2026
Reply from Bensons For Beds - Harrogate236
We're so pleased to hear that our in-store representative provided such great, friendly service! It's wonderful to know that their assistance was the reason you returned to get your bed. Thank you for sharing your positive experience with us.
Team Bensons
Helpful and friendly
Helpful, patient and friendly staff. Lots of beds, frames and mattresses to choose from! Great communication right from the order through to delivery, which was on time. Brilliant delivery guys too - very careful and respectful of property/carpets. Great job all round!
September 4, 2026
Reply from Bensons For Beds - Harrogate236
Thankyou for your review really lovely to hear.
Great service
The lady that dealt with us was informative and had a lovely sales manner
August 31, 2026
Comfy Mattresses- Your colleague was very informative &…
Your colleague was very informative & helpful. Thank you
August 27, 2026
Reply from Bensons For Beds - Harrogate236
We're so pleased to hear that our colleague was very informative and helpful during your visit. Thank you for taking the time to share your positive experience with us!
Team Bensons
Great service from start to finish
Great service from start to finish. All of the staff were so helpful in the shop and the delivery guys were superb. Thank you
August 15, 2026
Reply from Bensons For Beds - Harrogate236
We're so pleased to hear that you received great service from start to finish. It's wonderful that our staff were helpful and our delivery team was superb. Thank you for your fantastic feedback!
Team Bensons
Ann went above & beyond very friendly…
Ann went above & beyond very friendly knowledgeable pleasure to purchase the bed from her
August 18, 2026
Reply from Bensons For Beds - Harrogate236
We are so happy to hear about your positive experience with our team member. We truly appreciate your kind words and your business.
Team Bensons
Fantastic service from the two ladies…
Fantastic service from the two ladies at the Harrogate store, only know one of their names, Shirilee (I may have spelt this incorrectly, apologies) Answered all my questions and very pleased with the service I received last week.
August 15, 2026
Reply from Bensons For Beds - Harrogate236
Thank you for your fantastic review! We're delighted to hear that our team members at the Harrogate store provided such excellent service and answered all your questions. We're so pleased you had a positive experience.
Team Bensons
Good shocked shop
Good stocked shop, fully equipped with what is necessary for a good bed. Staff, special Anne, knowledgeable and friendly.
August 1, 2026
Reply from Bensons For Beds - Harrogate236
We're so pleased to hear you found our shop well-equipped and that our staff, especially Anne, were knowledgeable and friendly. Thank you for your wonderful feedback!
Team Bensons
Great place to shop
Bensons have become a quality outfit in recent times. Richard at Harrogate provides excellent customer service and great advice. Delivery was seamless, clearly communicated and nice delivery guys.
July 12, 2026
Reply from Bensons For Beds - Harrogate236
Thank you for your fantastic review! We're delighted to hear that you've noticed our commitment to quality and that our team member in Harrogate provided excellent customer service and advice. It's also wonderful to know that your delivery was seamless and handled by nice delivery guys.
Team Bensons
Excellent service, staff very knowledgeable
Fantastic service from Richard. We came in with a limited budget. He took the time to find us a bed to suit our needs and budget. The service given was seamless and courteous. He explained all the options available.
August 4, 2026
Unprompted review
Reply from Bensons For Beds - Harrogate236
We're so pleased to hear that Richard provided such fantastic service! It's wonderful that they took the time to help you find a bed that suited your needs and budget, and that the service was seamless and courteous. We appreciate your lovely feedback.
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.