Fantastic service from the two ladies at the Harrogate store, only know one of their names, Shirilee (I may have spelt this incorrectly, apologies) Answered all my questions and very pleased with the... See more
Location
Switch locationUnit 3 The Hydro Retail Park, Ripon Road, HG1 2BS Harrogate, North Yorkshire, GB
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Richard, the salesman at the Harrogate branch, was so helpful. He showed us different beds and mattresses. We got a delivery date arranged whilst we were buying. The delivery men were quick and effici... See more
Company replied
Overall good experience and solid customer service and delivery. No complaints. We chose the mattress we wanted, but if anything could be done better, it would be helping by sharing experiences from... See more
Company replied
Having just received my new bed, l must say what a wonderful experience of dealing with bensons beds. From start to finish all was first class. My bed was installed quickly and efficiently, by Jason... See more
Company replied
Company details
About Bensons For Beds - Harrogate236
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 The Hydro Retail Park, Ripon Road, HG1 2BS, Harrogate, North Yorkshire, United Kingdom
- 1423536017
4.9
Excellent
232 reviews
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Great experience.
Great experience. Started with Richard who expertly guided us to the mattress suitable for both of us to Reece and Colin who delivered and installed it at time allocated.
March 12, 2026
Reply from Bensons For Beds - Harrogate236
Thank you so much for your lovely feedback!
I’m really glad to hear you had a great experience from start to finish — from Richard expertly helping you choose the perfect mattress, to Reece and Colin delivering and installing it right on time.
We really appreciate you taking the time to share your experience,
Megan at Customer Care🌟
Plenty of mattresses
Helpful staff and plenty of mattresses to try out. Delivered on time.
March 9, 2026
Reply from Bensons For Beds - Harrogate236
Mr Wilson,
We're glad you found our staff helpful and enjoyed the mattress selection. We appreciate your positive feedback regarding the timely delivery!
Thank you for your positive review - Lauryn at Customer Care.
Both guys were very helpful
Both guys were very helpful, and friendly, the arrived on time and completed the job in a very professional manner.
February 27, 2026
Reply from Bensons For Beds - Harrogate236
Angela,
We're so glad the team was helpful and friendly! It's great to hear they were punctual and professional. Thank you for sharing your positive experience with us!
Team Bensons
Richard in Harrogate was great
Richard in Harrogate was great in explaining all the beds and as was his colleague the next day when we came back after double checking the measurements (lady from Middlesbrough who worked in the Harrogate branch! Sorry forgot her name but she was funny and friendly!) everybody very helpful in finding the right bed mattress and getting us the best deal with the discounts! The delivery drivers Ryan and Kyle were also very nice and efficient. Whole experience was great. Bed and mattress itself is comfy just what I need whole experience was convenient and easy and bed was pretty easy to put up! Thank you
February 27, 2026
Reply from Bensons For Beds - Harrogate236
Thanks so much for taking the time to share your experience Shereen! We’re thrilled Richard and his colleague in Harrogate provided such friendly, thorough support across your visits and helped you secure the right bed and mattress with great savings. Lovely to hear Ryan and Kyle were efficient and pleasant on delivery too. So glad the whole experience was smooth, convenient, and that your new bed is super comfy. Really appreciate your kind words,
Megan at Customer Care
Reply from Bensons For Beds - Harrogate236
We appreciate your positive feedback regarding our staff members!
Easy and helpful purchase experience
Easy and helpful purchase experience. Great delivery experience
February 13, 2026
Reply from Bensons For Beds - Harrogate236
We appreciate your positive feedback. We are so glad your purchase and delivery experiences were easy and helpful! Thank you for your positive review – Lauryn at Customer Care 💜
Shirelle was extremely helpful
Shirelle was extremely helpful, informative and efficient. She took time to advise us of all the options. Wouldn't hesitate to recommend
February 17, 2026
Reply from Bensons For Beds - Harrogate236
We appreciate you sharing your experience. We're happy to hear that our team member was helpful, informative, and efficient, taking the time to advise you of all the options. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Harrogate236
We appreciate you taking the time to share your positive experience with our customer service. We're glad to hear that you were satisfied.
Benson's beds give a good night's sleep from showroom to bedroom
Benson's beds are great, and the store is very accustomed to working with Menwith military base's tax abatement staff, which is important for us and other USians working there. The showroom was attractive and the staff were helpful and pleasant.
Delivery staff are extraordinary, careful, courteous, friendly, and mighty.
February 12, 2026
Unprompted review
Reply from Bensons For Beds - Harrogate236
We're happy to hear that you find our beds great and that our store is familiar with Menwith military base's tax abatement. It's also great to know that you found our showroom attractive and our staff helpful, and that our delivery staff were careful and courteous.
We hope to welcome you back soon!
Megan at Customer Care
Efficiency personified
Friendly welcome,listened to our requirements and informed us of our options. Showed us various alternatives. We asked if our existing mattress purchased from Bensons was still available, after searching old records our purchase was found and we were able to order the updated version of our existing mattress which we have been highly delighted with. On reflection we are highly delighted with the service we received and cannot thank you enough.
February 8, 2026
Reply from Bensons For Beds - Harrogate236
We're happy to hear you received a friendly welcome and found what you were looking for. It's great that we could locate your previous purchase and that you're delighted with the service and updated mattress. We appreciate your positive feedback!
Reply from Bensons For Beds - Harrogate236
We are happy to hear that you had a positive experience with our great service and communication and that you found the shop manager helpful and attentive. Thank you for your feedback!
Reply from Bensons For Beds - Harrogate236
We appreciate your positive feedback! It's wonderful to know you were satisfied with our comprehensive service.
Reply from Bensons For Beds - Harrogate236
We're happy to hear that you enjoyed our product and service. Thank you for your positive feedback; it means a lot to us.
Reply from Bensons For Beds - Harrogate236
We're happy to hear that you received great service and good delivery! Thank you for sharing your positive feedback with us.
'Showroom to Bedroom' experience
'Showroom to Bedroom' experience.
Buying our first bed together as a married couple we naturally had a few questions and changed our mind a few times. Shirelle (At Harrogate) was very patient and did not mind showing us the same things a few times!
Delivery came in the planned allotted time and delivery team where fabulous - Colin & Rhys - professional and courteous and went above and beyond!
January 7, 2026
Unprompted review
Reply from Bensons For Beds - Harrogate236
We're happy to hear about your positive experience buying your first bed together! It's great that the team was patient and helpful, and that the delivery was professional and courteous. Thank you for sharing your feedback!
Excellent product and great sales and…
Excellent product and great sales and delivery team
February 2, 2026
Unprompted review
Reply from Bensons For Beds - Harrogate236
We appreciate you sharing your experience with us. We're so glad to hear that you loved our product and our sales and delivery team!
Everyone was very helpful with getting…
Everyone was very helpful with getting our new bed to delivery
February 2, 2026
Reply from Bensons For Beds - Harrogate236
We appreciate you letting us know everyone was very helpful with your new bed delivery! We're so happy to hear about your positive experience.
Very helpful staff
Very helpful staff, very patient too as we looked at several beds & mattresses.
Fast delivery, great communication & lovely delivery staff. Very pleased thank you.
January 27, 2026
Reply from Bensons For Beds - Harrogate236
We're so happy to hear that our staff were helpful and patient while you chose your bed and mattress. It's also great to know you were pleased with our fast delivery and communication!
Your thoughts help us grow—thank you!
Megan at Customer Care
Knowledgeable and patient staff
Knowledgeable and patient staff.
I must have tried every mattress in the shop at least twice until I found the one that felt right. She even took a mattress off a flat base bed and put it on a slat base so I could feel the difference.
I now have the perfect mattress for myself and am sleeping much better.
January 22, 2026
Reply from Bensons For Beds - Harrogate236
We're happy to hear that our colleague's knowledge and patience helped you find the perfect mattress. We appreciate you taking the time to share your positive experience and that you are now sleeping much better.
It was great because the range is…
It was great because the range is excellent, every thing went well until we were about to pay then the bombshell landed when we were asked “would you like it your purchase delivered?” Okay…. Then that will cost you a further £45.00 plus £50.00 to recycle your old mattress! The total cost of the extras to well over £100 on top of the considerable original price! Not happy about that! Very disappointed indeed.
January 24, 2026
Reply from Bensons For Beds - Harrogate236
We appreciate your feedback and are glad you liked our range. We're sorry the delivery and recycling costs weren't clear and negatively impacted your experience. We'll review how this information is communicated to avoid similar disappointments.
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