Fantastic service from the two ladies at the Harrogate store, only know one of their names, Shirilee (I may have spelt this incorrectly, apologies) Answered all my questions and very pleased with the... See more
Company replied
Location
Switch locationUnit 3 The Hydro Retail Park, Ripon Road, HG1 2BS Harrogate, North Yorkshire, GB
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See what reviewers are saying
Richard, the salesman at the Harrogate branch, was so helpful. He showed us different beds and mattresses. We got a delivery date arranged whilst we were buying. The delivery men were quick and effici... See more
Company replied
Overall good experience and solid customer service and delivery. No complaints. We chose the mattress we wanted, but if anything could be done better, it would be helping by sharing experiences from... See more
Company replied
Having just received my new bed, l must say what a wonderful experience of dealing with bensons beds. From start to finish all was first class. My bed was installed quickly and efficiently, by Jason... See more
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Company details
About Bensons For Beds - Harrogate236
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 The Hydro Retail Park, Ripon Road, HG1 2BS, Harrogate, North Yorkshire, United Kingdom
- 1423536017
4.9
Excellent
232 reviews
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Amazing customer service with Matt at…
Amazing customer service with Matt at the Harrogate store
Thankyou for all your help.
September 17, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service welcoming atmosphere
September 4, 2023
Reply from Bensons For Beds - Harrogate236
Thank you for your 5* review! -Team Bensons
Great team in the harrogate store
Great team in the harrogate store, friendly and helpful. The staff even kept the store open past trading hours to assist us and complete our sale, we didnt feel rushed or pressured, a totally pleasant experience.
August 14, 2023
Reply from Bensons For Beds - Harrogate236
Hello Mr Thompson.
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
Member of staff answered all my…
Member of staff answered all my questions about beds mattress, taking time to explain the pros and cons of firm soft hard mattresses,
I am really happy with my purchase yesterday and am looking forward to my beds being delivered
August 10, 2023
Reply from Bensons For Beds - Harrogate236
Hello Mr Clucas,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
The staff were knowledgeable
The staff were knowledgeable, got to know our preferences and provided us with a range of options. They also actively offered us options to get the best deal. Processing the order was easy, friendly and relaxed.
August 7, 2023
Reply from Bensons For Beds - Harrogate236
Hello Andy,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
Experienced and knowledgeable
Friendly, knowledgeable customer service. Did not rush us and gave great advice to ensure we got the right bed for us.
August 7, 2023
Reply from Bensons For Beds - Harrogate236
Hello Steve
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
We found the bed for us
We found the bed for us. We were very well advised and informed and the buying process was very smooth. Great salesperson, friendly, no pressure on us and clearly knows his stuff.
July 20, 2023
Reply from Bensons For Beds - Harrogate236
Hello Joanna.
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
Thanks to Bensons we have hopefully…
Thanks to Bensons we have hopefully found a perfect bed to suite my husbands Rhumatoid Arthritis. Very helpful staff
July 16, 2023
Reply from Bensons For Beds - Harrogate236
Hi Mr & Mrs Robson, Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
New mattress experience ....
Ann the lady who helped me choose my new mattress was very kind and helpful. She explained everything to me about each one I tried and what they were made of. Nothing was too much trouble. I am looking forward to it being delivered.
July 12, 2023
Reply from Bensons For Beds - Harrogate236
Hello Pauline, that's lovely to hear. We are so glad Ann was on hand to help you with your purchase. We know you will love your new mattress! -Team Bensons
Clear and informative advice helped…
Clear and informative advice helped find the correct bed and mattress from an enormous range
July 11, 2023
Reply from Bensons For Beds - Harrogate236
Thankyou so much for your amazing review! You deserve the best night's sleep- Team Bensons
Positive experience
Ann was very helpful. She took the time to establish our needs and gave us a good deal on our order. She was very friendly without being pushy and we didn’t feel pressured into buying anything we didn’t want/need.
July 2, 2023
Reply from Bensons For Beds - Harrogate236
Thank you for your lovely feedback! We are so pleased to hear that the service in store has been nothing short of amazing! I will be sure to feed this back to store so that Ann knows what a great job she is doing. - Team Bensons
Their good Customer Service
Their good Customer Service, general care and concern that we chose the right product. We highly recommend them 😁
June 23, 2023
Reply from Bensons For Beds - Harrogate236
Thankyou so much for your kind review, Mrs Midgley, we really hope you love your new bed set! You deserve the best night's sleep, thankyou.
- Team Bensons
Reply from Bensons For Beds - Harrogate236
Thank you for taking the time to leave us a review Wendy. -Team Bensons
Great customer service
I was served by a really helpful lady who had great product knowledge and made buying a new mattress really easy.
June 4, 2023
Reply from Bensons For Beds - Harrogate236
This is wonderful to hear! Thank you for your review. -Team Bensons
Great experience
Great experience, very helpful and knowledgeable staff. Was able to order over phone after checking sizes of different beds, made process very easy.
June 5, 2023
Reply from Bensons For Beds - Harrogate236
Thank you for your review Georgie! -Team Bensons
Reply from Bensons For Beds - Harrogate236
We're so happy to hear you received such wonderful service in store. Thank you for taking the time to provide us with some feedback Mark 😊 -Megan
Staff were very helpful and the service…
Staff were very helpful and the service was fantastic!
May 2, 2023
Knowledgeable and understanding of requirements
No pressure time taken to understand each product and it’s advantages
May 2, 2023
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. I am looking forward to my lovely new beds and mattresses to arrive.
April 21, 2023
We had the beds and mattresses…
We had the beds and mattresses explained to us and then given time to browse on our own with no pressure.
April 3, 2023
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