From start to finish and every member of staff where friendly and helpful. Had some amazing laugh with too. Sales team at Huddersfield brilliant Ryan was fab and really helped with the important advic... See more
Company replied
Location
Switch locationUnit E1 Leeds Road Retail Park, Leeds Road, HD1 6PF Huddersfield, West Yorkshire, GB
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It all started when we went into the shop in Huddersfield and met Ellie she was very knowledgeable explaining all about the different beds and types , especially mattresses asked us what we preferred... See more
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Nigel was great. I know very little about beds- just if they are comfortable or not. He explained about the features of the mattress so that knew what I was paying for. There were several things that... See more
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The member of staff gave us all of the information that we required and then left us alone for us to view the beds which meant that we didn't feel under pressure. Once we had found what we were want... See more
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Company details
About Bensons For Beds - Huddersfield670
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E1 Leeds Road Retail Park, Leeds Road, HD1 6PF, Huddersfield, West Yorkshire, United Kingdom
- 1484549023
4.7
Excellent
398 reviews
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I was made to feel welcome and relaxed…
I was made to feel welcome and relaxed as soon as I walked in. Very Friendly staff and helped all the way through my visit and purchase great service. Really took the time to make sure I was happy. Mark was so great.
September 3, 2026
Reply from Bensons For Beds - Huddersfield670
Hello,
Thank you for your lovely review! We're thrilled you felt welcome and relaxed from the moment you arrived. We'll be sure to pass your kind words on to Mark, who'll be delighted to hear he helped make your experience such a positive one. Enjoy your new order,
Megan | Customer Care Specialist
Great product and very good service.
September 5, 2026
Friendly informed sales person allowed us to make our purchase decision on one visit
The store had a good range of beds with a range of prices to choose from.
August 31, 2026
Fabulous professional kind
From start to finish and every member of staff where friendly and helpful. Had some amazing laugh with too. Sales team at Huddersfield brilliant Ryan was fab and really helped with the important advice and supportive as I needed the right mattress for my medical condition. Also got help to bring delivery date forward when the the work on my room completed earlier than expected. Now on to the delivery guys barry and his side kick forgive me forgpt there names I have slept since then (finally). Oh how great st the bed took away the rubbish banter was funny. They where very professional calling first giving me a a time frame for delivery. Big thank to Benson
August 24, 2026
Reply from Bensons For Beds - Huddersfield670
Hello Caroline,
Thank you for such a fantastic review! 😊 We're absolutely delighted to hear that you had such a positive experience from start to finish.
It's wonderful to know that the team at our Huddersfield store, especially Ryan, provided the support, advice, and understanding you needed to find the right mattress for your medical condition.
Most importantly, we're delighted to hear you're finally getting a great night's sleep! Thank you for choosing Bensons for Beds and for taking the time to share your experience. We'll be sure to pass your lovely comments on,
Megan | Customer Care Specialist
The staff came on time and were very…
The staff came on time and were very efficient, friendly . I was very satisfied with them ..
August 21, 2026
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear that our team arrived on time and were both efficient and friendly. It's wonderful to know you were very satisfied with their service. Thank you for your kind words!
Team Bensons
Bed and mattress all great
Bed and mattress all great, order and delivery not at all great. I selected assembly on my order but for some reason it wouldn't go on , I tried multiple times and thought I had been successful, but when deliver man came he said it hadn't been selected. He was extremely rude about having to deliver to my apartment even though I had stated the day before the lift was broken and there were 36 steps. I know this isn't ideal, but there was no need to be rude and complain about it to me, there is nothing I could do. No over shoe covers were worn either and I have cream carpets. The customer service wasn't there at all and I will now only buy from small local business as they understand the customer journey and in my experience are far more helpful
August 24, 2026
Reply from Bensons For Beds - Huddersfield670
Hello,
Thank you for your feedback. We're delighted to hear you're happy with your bed and mattress, but we're very sorry to learn about the issues you experienced with your order and delivery.
We apologise for the inconvenience caused with the assembly service and for the poor experience you had with our delivery team. The level of service you describe is not what we aim to provide, and we understand your frustration. We will ensure your comments regarding the assembly booking, the driver's attitude, and the lack of shoe covers are passed on to the relevant teams for investigation and feedback.
Thank you for taking the time to share your experience with us,
Megan | Customer Care Specialist
Very helpful and knowledgeable staff my…
Very helpful and knowledgeable staff my son has autism and visual impairment and the assistant was very helpful to this and gave him and me space and time to make a decision
August 22, 2026
Reply from Bensons For Beds - Huddersfield670
Hey Mr Hislop,
Thank you for your wonderful review! 😊 We're delighted to hear that our team was so helpful and knowledgeable, and that they took the time to support both you and your son throughout the process. It's especially important to us that every customer feels comfortable and respected, so we're pleased that our colleague gave you the space and time needed to make the right decision without any pressure.
Sleep well and sweet dreams,
Megan | Customer Care Specialist
The purchase of the bed was great and…
The purchase of the bed was great and the staff in store very helpful. Unfortunately from there went very much down hill. We are currently awaiting our third delivery of the headboard for the bed as the previous two have been delivered very damaged. This is of no fault of the delivery drivers, it appears to be a problem from the source. However it is worth investigating as we will not be ordering from Bensons again due to this.
August 16, 2026
Reply from Bensons For Beds - Huddersfield670
We appreciate your feedback and are glad to hear your in-store purchase experience was positive. We sincerely apologise for the repeated issues with your headboard deliveries and the damaged items. We understand your frustration and are very sorry this has led to such a negative experience. We will be investigating the source of this problem internally.
Thank you for your review - Lauryn at Customer Care
My Atmos tv bed was delivered on 3rd…
My Atmos tv bed was delivered on 3rd Aug. I paid for the installation service but the guys were unable to complete the process. A week later I had a technician from the manufacturer who sorted the problem out and said that it hadn't been assembled correctly. So after a tricky start and a worrying week meaning I couldn't use the bed, not knowing if it would need replacing, I finally had a working tv bed. After all that I can now say I love my new bed. Maybe the assembly process needs a bit of attention to ensure things go better for customers and a bit better communication to tell customers what happens next when things go wrong. Having said all that I have found Bensons good to deal with and they have resolved things fairly quickly. I also think they have responded to criticism very positively. I would use them again and would recommend them to others. At the end of the process I now have a fab bed that I love. Thanks Bensons.
August 3, 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
Hello Anne,
Thank you for taking the time to share such detailed feedback. 😊 We're sorry to hear that the installation of your Atmos TV bed didn't go smoothly at first and that you were left unable to use it while the issue was being resolved. We understand how frustrating and worrying that must have been, especially after paying for the assembly service.
That said, we're pleased to hear that the issue was ultimately resolved by the manufacturer's technician and that you're now enjoying your new bed. We also appreciate your constructive comments regarding the assembly process and communication during the resolution stage. Feedback like this is invaluable in helping us improve the experience for our customers.
Most importantly, we're delighted to hear that you now love your new TV bed and that you found Bensons responsive and fair in resolving the situation.
We truly appreciate your feedback,
Megan | Customer Care Specialist
Ryan was amazing he really helped us…
Ryan was amazing he really helped us out and answered all of our questions. He was really friendly, approachable and made our experience really positive. I would recommend Bensons because of Ryan.
August 11, 2026
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear that our team member was amazing and really helped you out, answering all your questions. It's wonderful that their friendly and approachable manner made your experience so positive.
Team Bensons
Customer service has been amazing
Customer service has been amazing, helping me with an order as I struggle to use the Internet. Both my bed and mattress cover are lovely quality. Many thanks x
August 9, 2026
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear that our customer service team was amazing in helping you with your order. It's wonderful that both your bed and mattress cover are of lovely quality!
Team Bensons
Fantastic service
Nigel was great. I know very little about beds- just if they are comfortable or not. He explained about the features of the mattress so that knew what I was paying for. There were several things that I wanted and he told me that they were already incorporated within the mattress structure so he ensured that I got the best without purchasing anything not needed. He also explained the financial offerings including interest free repayments. I elected to pay cash as I don’t like credit if I can avoid it. Anyway this is the 2nd time that I have used Bensons in the last 10 months. I was kept updated as to the progress of my order.
I will use them again if I need to.
August 8, 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
Hi Tracey,
Thank you for such a detailed and thoughtful review! 😊 We're delighted to hear that Nigel was able to make your shopping experience both informative and enjoyable. Choosing a new mattress can feel overwhelming, so it's fantastic to know he took the time to explain the features clearly, helping you understand exactly what you were getting without recommending anything you didn't need.
We'll be sure to pass your kind comments on to Nigel. Thank you again for your continued trust in us, and we look forward to helping you again in the future should you need us,
Megan | Customer Care Specialist
Just an easy purchase when you know…
Just an easy purchase when you know what you want
August 5, 2026
Reply from Bensons For Beds - Huddersfield670
Hello Karen,
Thank you for your feedback! 😊 We're delighted to hear that your purchase was quick and straightforward. Sometimes when you know exactly what you're looking for, it should be that easy! We appreciate you choosing us and hope you enjoy your new bed,
Megan | Customer Care Specialist
Two helpful and polite delivery men
August 5, 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear that our delivery team was helpful and polite. Thank you for sharing your positive feedback with us!
Team Bensons
Great service on time delivery
Great service on time delivery, pleasant helpful staff and a comfy mattress.
August 6, 2026
Reply from Bensons For Beds - Huddersfield670
Thank you for your fantastic review! We're delighted to hear that you experienced great service, on-time delivery, and found our staff pleasant and helpful. We're especially pleased you're enjoying your comfy mattress!
Team Bensons
Great customer service
Great service from showroom to delivery, was some damage to one of the bases but was easily rectified and new base expected in the next couple of weeks
July 28, 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
Hey Tim,
Thank you for your great review! We're delighted to hear you received excellent service from the showroom through to delivery. While we're sorry there was some damage to one of the bases, we're pleased it was resolved quickly and that a replacement is on the way.
We really appreciate your understanding and feedback!
Sleep well,
Bensons for Beds✨
Fantastic customer service
Fantastic customer service! Great delivery experience. Quality products. Communication was excellent throughout. Nice to see a company doing their best! 😁
July 21, 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear that you experienced fantastic customer service and a great delivery. It's wonderful that you found our products to be of quality and our communication excellent. We appreciate your kind words!
Team Bensons
Easy peasy
Communication was good and I was given plenty of updates. The delivery team worked quickly and were very polite, it was well worth the cost of assembly. The quality of the bed is good, it is well built and very solid.
Will be ordering again.
July 11, 2026
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear that our communication and updates were good, and that our delivery team worked quickly and politely. It's wonderful that you found the assembly well worth the cost and that the quality of your bed is good, well-built, and solid. We look forward to your next order!
Thank you for your positive review - Lauryn at Customer Care 💜
Headboard was left wobbling so badly it…
Headboard was left wobbling so badly it would have snapped, it was missing metal slats that secure it. They fitted it knowing this and when I caught them
Before they dashed off they just shrugged and said they did the best they could as they were missing from the fitting pack. Terrible manner and the banging they made and hitting walls I’m surprised they haven’t damaged anything.
The customer service man rude, not our problem etc. now have to wait up to three weeks for a headboard with no back support for a disabled person.
If you want a mobility bed that is fitted with people who care go elsewhere. Thousands of pounds for the worst customer service attitude I’ve experienced regarding mobility equipment to date.
July 15, 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
We are truly sorry to hear about the distressing experience you had with the headboard installation and the subsequent customer service. We understand your frustration and disappointment. If you wish to discuss this matter further, I have requested your details.
Thank you for your review - Lauryn at Customer Care.
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