We initially went into the Peterborough branch, and the staff had a didn’t care attitude, so we left. Tried ringing the Bedford branch for over an hour no one picked up. One last go I rang th... See more
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See what reviewers are saying
Given a mattress test, then shown appropriate mattresses. Naturally they tried to push the most expensive! We were given plenty of time to make a decision however, although did feel a bit pressuri... See more
Very helpful at the store, enabling us to select the correct bed for our needs. Delivery within the time slot we were given, and a phone call in advance to let us know they were on the way. Delivery... See more
Company replied
Ryan gave us great advice and help in the Huntingdon store, directing us towards a fabulous ottoman style bed with storage under based on our needs and budget. We are really happy with the bed which l... See more
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Company details
About Bensons For Beds - Huntingdon577
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 38 St Peters Road, PE29 7DA, Huntingdon, Cambridgeshire, United Kingdom
- 1480457659
4.7
Excellent
278 reviews
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We'd been thinking about a new bed....
We'd been thinking about getting a bed with zip and lock mattresses for a while and just happened to be passing Bensons in Huntingdon.......great salesperson Tony......we had no intention of buying that day and he just showed us which bases, mattresses and headboards were available in our chosen size and then left us alone to mooch round and try out........SOLD!! That's the way to do it. Looking forward to receiving our new bed.
February 27, 2025
Unprompted review
Reply from Bensons For Beds - Huntingdon577
We're happy to hear that you found the perfect bed with the help of our colleague. It's great to know that the shopping experience met your expectations. We appreciate your positive feedback and hope you enjoy your new bed, Megan at Customer Care
customer service at a high level
February 22, 2025
Unprompted review
Reply from Bensons For Beds - Huntingdon577
We appreciate your feedback and are happy our customer service met your expectations. Thank you, Megan at Customer Care
very comfortable experience
A hassle free experience. Given advice when we asked for it but no pushy salesman just a very helpful one.
February 19, 2025
Unprompted review
Reply from Bensons For Beds - Huntingdon577
We're happy to hear that you had a hassle-free experience! It's great to know our advice was helpful and our team provided a positive, no-pressure environment. Thanks for your feedback, Megan at Customer Care
Friendly staff Helpful
Friendly staff . Pointed me in direction of what I was looking for . Left me to look around . Not Harrased . Great experience
February 10, 2025
Reply from Bensons For Beds - Huntingdon577
We're glad you enjoyed your experience. It's great to hear our staff was helpful and provided a relaxed atmosphere while you shopped. Thank you for your feedback, Megan at Customer Care
Great buying experience
Great customer service. Very knowledgeable staff but with no pushy sales tactics. We had time to browse and make an informed decision.
February 1, 2025
Reply from Bensons For Beds - Huntingdon577
We appreciate you sharing your experience! We're happy to hear that our team was knowledgeable and provided a comfortable environment for you to make a decision. Take care, Megan at Customer Care
Excellent customer service in your…
Excellent customer service in your Huntingdon store
January 21, 2025
Reply from Bensons For Beds - Huntingdon577
We're happy to hear you received excellent customer service in our Huntingdon store. Thank you for your valuable feedback, Megan at Customer Care
The salesperson was very helpful.
January 18, 2025
Reply from Bensons For Beds - Huntingdon577
We're happy to hear that the salesperson was helpful. Thank you for your positive feedback, Megan at Customer Care
Helpful service
Tony at the Huntingdon branch was very helpful. He gave us plenty of time to go around the showroom and we chose the right bedframe and mattress for our needs.
December 1, 2024
Excellent service
We had contemplated phoning customer services for months, finally did and found them to be very helpful. A technician came round within a few days, his name was Ben and he was excellent. He was polite and friendly and sorted the problem with our bed, he found the problem immediately. He even took his shoes off without me even asking. Can't praise Ben and Bensons enough.
November 26, 2024
Unprompted review
Very good quality product
August 8, 2024
Great service
Great service, friendly and knowledgeable definitely recommend Andy was fab!
October 23, 2024
Pleasant experience
The gentleman who served us was so patient and explained everything to us. Very helpful
September 19, 2024
Very informative!
Very informative!
Would be 5 stars, mattress protector wasn’t handed over
September 7, 2024
Great experience
Great experience! Andy was extremely helpful and answered all our questions.
September 5, 2024
Manager dealt with my son in a most…
Manager dealt with my son in a most helpful manner ,both in the store & over the telephone
August 28, 2024
DONT TRUST BENSONS OR THEIR SALES TEAM.
DONT TRUST BENSONS OR THEIR SALES TEAM.
We were miss sold twice during the sale of our mattress from bensons in huntingdon.
We were firstly tricked into accepting their extended warranty and only found out it cost us £100 after we left the store and checked our receipt.
Secondly we were told if you don't like your mattress we could return it fir something of equal or higher value but was failed to be told their was a very short time frame to do this.
Our mattress is auful we brought the air 9.0, it causes me terrible back pain and I now sleep on the sofa.
Bensons have flatly refused to do anything about this as its past the 40 days, we spoke to customer services and they will put the blame on you for any defects, "have you moved it?" "Did you turn it" "how big are your bed slats" there's literally a list of 10 rules that if you don't abide to they will scrap your warranty.
Our mattress is 4 months old and cost nearly £900 and it's heading to the skip I don't expect to be sleeping on the sofa after 4 months.
My advice to anyone reading this review is buy from a retailer or online who offer a much longer return policy (bensons is the shortest)
Secondly check out this facebook page (bensons for c**p) this explains in full how auful their warranty and return services are.
I'd never never buy from bensons again.
April 25, 2024
Unprompted review
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