Absolutely incredibly customer service received by Janine yesterday. Knowledge was amazing, really helped us find comfort in our mattress. She aloud us to try out different types of comfort and we wal... See more
Company replied
Location
Switch locationUnit 6b Euro Retail Park, Ransomes Way Central Avenue, IP3 9SN Ipswich, Suffolk, GB
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We purchased a wardrobe over 10 years ago and it’s as good as the day we bought it this was why we decided to go to bensons we went into the store after looking online for a bed thinking this is wh... See more
Company replied
From walking into the shop to receiving our new mattress, the whole experience was completely painless. We were allowed to browse without being pestered and when we did require assistance the staff we... See more
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We have regularly bought items from the Ipswich store and on returning today we enjoyed another excellent visit. Both Jay and Craig were suoer helpful without any pushy salesmanship. They are extreme... See more
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Company details
About Bensons For Beds - Ipswich110
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6b Euro Retail Park, Ransomes Way Central Avenue, IP3 9SN, Ipswich, Suffolk, United Kingdom
- 1473271142
4.9
Excellent
286 reviews
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Not rushed or pressured into making a…
Not rushed or pressured into making a choice, but plenty of help when asked.
May 22, 2026
Reply from Bensons For Beds - Ipswich110
We're so pleased you felt comfortable and supported while making your choice.
Team Bensons
Excellent experience from start to finish!
Very helpful salesperson in the shop and the delivery was faultless, the whole process was so easy and stress free and we love our new bed!
May 7, 2026
Reply from Bensons For Beds - Ipswich110
We're so pleased to hear our salesperson was helpful and delivery was faultless. We're glad the process was easy and stress-free, and you love your new bed!
Team Bensons - Jess
Absolutely incredibly customer service…
Absolutely incredibly customer service received by Janine yesterday. Knowledge was amazing, really helped us find comfort in our mattress. She aloud us to try out different types of comfort and we walked away with a brand new bed/mattress. Would recommend this service to my family and friends. Thank you x
May 3, 2026
Unprompted review
Reply from Bensons For Beds - Ipswich110
What a lovely review—thank you! 😊 We’re absolutely delighted to hear Janine gave you such incredible service and helped you find the perfect comfort for your new bed and mattress. Her knowledge and relaxed, hands‑on approach clearly made a real difference. Thanks so much for the recommendation, and enjoy many comfy nights ahead! 🛏️✨
Very helpful member of staff in Ipswich…
Very helpful member of staff in Ipswich branch. Bed was delivered on time and delivery men were extremely helpful and polite. The bed is amazing and I would definitely use them again.
May 8, 2026
Reply from Bensons For Beds - Ipswich110
We're happy to hear that our Ipswich team member was very helpful and the delivery went smoothly. It's great to know you find the bed amazing! Thanks for your positive feedback.
Team Bensons
Great help in store
Great help in store, gave us time to decide and where very informative, listened to what we needed and didn’t feel pressured into buying anything we didn’t need.
April 30, 2026
Reply from Bensons For Beds - Ipswich110
Thank you! 😊 We’re really glad our team gave you the space to decide, listened carefully to what you needed, and kept everything informative and pressure‑free. That’s exactly how it should be! 🛏️✨
Excellent customer service and knowledgeable
We purchased a wardrobe over 10 years ago and it’s as good as the day we bought it this was why we decided to go to bensons we went into the store after looking online for a bed thinking this is what we were going to buy
The store manager was so helpful and we were able to try the mattress we has seen online which we did not feel as comfortable or supported as we thought it would be
No hard sell but loads of advice we have now purchased a mattress and a bed that’s exactly what we need
Fantastic customer service
April 29, 2026
Reply from Bensons For Beds - Ipswich110
We're delighted to hear that our products have stood the test of time for you! It's great to know the store manager was so helpful in guiding you to the perfect mattress and bed. We appreciate your fantastic feedback on our customer service.
Team Bensons
From walking into the shop to receiving…
From walking into the shop to receiving our new mattress, the whole experience was completely painless. We were allowed to browse without being pestered and when we did require assistance the staff were very helpful. Delivery was very good also.
April 26, 2026
Reply from Bensons For Beds - Ipswich110
Thank you for the great review! 😊 We’re so pleased everything was smooth from start to finish — browsing at your own pace, helpful support when needed, and a spot‑on delivery too. Enjoy your new mattress and happy sleeping! 🛏️✨
Very good and matter of fact
Very good and matter of fact information! Timing was accurate and the material was delivered absolutely on time! Absolutely recommendable 👍
April 20, 2026
Reply from Bensons For Beds - Ipswich110
Thank you for your great feedback! We’re pleased you found the information clear and straightforward, and that everything was delivered right on time. Your recommendation means a lot,
Megan | Customer Care Specialist💤
Reply from Bensons For Beds - Ipswich110
Thanks so much — great to hear everything was handled with care and on schedule!
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Very helpful …
Very helpful and specially with the price,getting me the best deals and great staff very helpful 👍🏾
April 15, 2026
Reply from Bensons For Beds - Ipswich110
Really appreciate your feedback! Great deals and helpful staff is exactly what we aim for.
Thank you once again for your kind words. We're always here if you need anything further,
Megan | Customer Care Specialist💜
everything good
April 10, 2026
Reply from Bensons For Beds - Ipswich110
Thank you for taking the time to leave a review
Team Bensons - Jessica
The best place for beds
Top class service from start to finish. The in store help was brilliant and the delivery process was very smooth. The delivery team could not have been more helpful. When I need another bed or mattress I won’t go anywhere else. Many thanks to all the staff involved. Michael
March 26, 2026
Unprompted review
Reply from Bensons For Beds - Ipswich110
Thank you so much, Michael! 😊 We’re delighted to hear you received top‑class service from start to finish. It’s fantastic to know the in‑store team and delivery crew made everything so smooth and helpful. Your loyalty means a great deal to us—many thanks to you too,
Megan | Customer Care Specialist⭐
I went to have a look at mattresses at…
I went to have a look at mattresses at the ipswich shop but having the best time being shown the best mattress for me by jay who was very good at it,going away feeling very good about my purchase thank you jay
March 21, 2026
Reply from Bensons For Beds - Ipswich110
Thank you so much! We’re delighted to hear Jay took such great care of you and helped you find the perfect mattress. Wonderful to know you left feeling confident and happy with your purchase — Jay will be thrilled to hear it!
Thanks so much for choosing us,
Megan at Customer Care
The Headboard was just what we wanted.
The bed Headboard was just what we wanted. Good quality and good value.
March 21, 2026
Reply from Bensons For Beds - Ipswich110
Thank you for giving us 5 stars Christine! We’re so glad the headboard was exactly what you were looking for. Great quality and great value are what we aim for — enjoy your new setup,
Megan at Customer Care🌟
Reply from Bensons For Beds - Ipswich110
Peter,
We appreciate your feedback and are so glad you found our service quick and professional! Thanks for the five stars.
Thank you for your positive review - Lauryn at Customer Care.
The staff were very friendly and…
The staff were very friendly and helpful. . We were informed at every step of the order and delivery process. The after care is also very good.
March 7, 2026
Reply from Bensons For Beds - Ipswich110
Julia Boyle,
We appreciate your feedback! We're happy to hear that our staff were friendly and helpful and that you were informed during the order and delivery process. It's great to know our after-care is good too.
Stewart - Team Bensons
Efficient service all round
February 19, 2026
Reply from Bensons For Beds - Ipswich110
Hello Karen,
We appreciate your positive feedback! It's wonderful to know you were satisfied with our efficient service. We hope to welcome you back soon!
Megan at Customer Care
Very professional from start to finish…
Very professional from start to finish delivered in time scale very comfortable mattress
February 21, 2026
Reply from Bensons For Beds - Ipswich110
We're happy to hear that you found our service professional from start to finish and that your mattress is very comfortable! We appreciate your positive feedback.
Stewart - Team Bensons
The whole experience
The whole experience, from purchase to delivery was smooth, timely and friendly. The service in store was helpful and guided me to the right products.
February 15, 2026
Reply from Bensons For Beds - Ipswich110
We appreciate your positive feedback! We're happy to hear that your experience, from purchase to delivery, was smooth, timely, and friendly, and that our service was helpful.
The order of the bed was straight…
The order of the bed was straight forward. Delivery was perfect , the delivery men were brilliant , polite & were very friendly. They made my autistic son feel comfortable when speaking to him , as the order was delivered to his room .
February 7, 2026
Reply from Bensons For Beds - Ipswich110
We're happy to hear that the order process was straightforward and the delivery was perfect! It's wonderful that our delivery team was polite and friendly, making your son feel comfortable.
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