I needed a sofa bed. Everything that IKEA had was too big for my second bedroom. My partner suggested Bensons so we looked at their website. They had exactly what I needed. We visited the Keighley... See more
Location
Switch locationUnit 6b Keighley Retail Park, Hardings Road, BD21 3NJ Keighley, West Yorkshire, GB
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See what reviewers are saying
Great sale prices, easy order process. Mailika in your Keighley Branch was very very helpful explained everything so well.
Friendly and helpful staff in store. Delivery team were professional and careful in the house. Mattress is very comfortable.
Experience in the shop could not have been better! However, delivery date was moved twice, once for lack of availability and the second because they had left part of the order in Scotland! Purchased... See more
Company replied
Company details
About Bensons For Beds - Keighley233
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6b Keighley Retail Park, Hardings Road, BD21 3NJ, Keighley, West Yorkshire, United Kingdom
- 1535663079
4.8
Excellent
268 reviews
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A good experience
The sales person was courteous and helpful. She went through all the options carefully and dealt with our problem efficiently.
May 20, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that the salesperson was courteous and helpful! We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
No complaints.…
The young lady who served us was very pleasant and knowledgeable. We have no complaints.
May 18, 2025
Reply from Bensons For Beds - Keighley233
Thank you for your kind words! Our team takes pride in delivering exceptional service and we are thrilled to hear about your positive experience. We look forward to welcoming you back soon!
Very helpful
May 9, 2025
Reply from Bensons For Beds - Keighley233
We're thrilled to hear that our team was able to provide helpful assistance! It's our goal to always go above and beyond for our customers. Thank you for taking the time to share your experience. ⭐️⭐️⭐️⭐️⭐️ #CustomerSatisfaction #GoingAboveAndBeyond
Great service.
April 11, 2025
Reply from Bensons For Beds - Keighley233
Thank you for your positive feedback! We are dedicated to providing exceptional service and are thrilled to hear that we met your expectations. Thank you for choosing us.
Excellent service
Excellent service. Good choice of beds to view and try. Everything was well explained.
April 9, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
Thank you for your kind words and positive feedback! We are thrilled to hear that you had an excellent experience with us and that our wide selection of beds and helpful explanations made your decision easier. We are always here to provide the best service possible.
Staff knowledgeable and polite.
We went to Bensons at Keighley looking for wardrobe. We saw one on line that looked great so we rang to see if they had one we could view. The young lady went through the different options we have and gave us a good deal. Can't wait to see the wardrobe in our home.
April 7, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
Thank you for choosing Bensons at Keighley for your wardrobe needs! We are thrilled to hear that our team was able to provide you with a great deal and helpful options. We can't wait for you to see your new wardrobe in your home- Team Bensons
Hadiga was brilliant she has an…
Hadiga was brilliant she has an excellent knowledge of the furniture we wanted, very helpful we all our questions.
Great.
April 5, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We're happy to hear that you had such a positive experience! It's wonderful knowing the team member's knowledge and assistance were so helpful to you. Thanks for your feedback. Take care, Megan at Customer Care
Well laid out show room
Well laid out show room, excellent service from Sam and Idy, very professional and patience, we did three visits over the last week, nothing was to much trouble for them looking forward to our new bedroom furniture being delivered soon
April 4, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that you enjoyed your showroom experience. We appreciate your positive feedback regarding our team's service and patience during your visits. We look forward to delivering your new bedroom furniture soon. Take care, Megan at Customer Care
very friendly & helpful staff
March 24, 2025
Reply from Bensons For Beds - Keighley233
We appreciate you sharing that our staff was friendly and helpful! We are happy to hear about your positive experience. Take care, Megan at Customer Care
Would definitely recommend
Sales woman very helpful and honest.
Didn't try to force any extras onto us unlike another bed company we used a few years ago.
March 19, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that the salesperson was helpful and honest! We appreciate your feedback and are glad you enjoyed your experience with us. Thanks for sharing, Megan at Customer Care
Found the ideal mattress at a great price
Needed a new mattress but struggling to find the right one, thanks to Becky at the Keighley store she was very helpful and very knowledgeable. Helped us find exactly what we needed.
March 18, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that you had such a positive experience in our Keighley store. We appreciate your feedback and are so glad that our colleague was able to help you find the perfect mattress! Take care, Megan at Customer Care
Ruby is ace
Ruby in the Keighley store gave us information time and space to buy a mattress. No hard sale, just hospitality. Ended up spending loads.
February 19, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We're happy to hear that you felt supported during your mattress purchase. We appreciate your recognition of our team's dedication to providing a welcoming environment. Thank you, Megan at Customer Care
Trouble free service
Trouble free service
Good communication in terms of delivery
Quick time from order to delivery
February 7, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that you had a trouble-free experience! We appreciate your positive feedback regarding our communication and quick delivery time. Thanks, Megan at Customer Care
Reply from Bensons For Beds - Keighley233
We're glad you found our salesperson helpful and informative. Thank you for your positive feedback! Take care, Megan at Customer Care
Great Service
Becky showed us all we needed to know and helped i every way possible.
It was a dream to deal with them
January 24, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We're happy to hear that your experience was a dream! It's wonderful to know that the assistance provided met your needs and made everything easier for you.
Take care,
Megan at Customer Care
Efficient service
Efficient service
Very helpful - showing us several mattresses and how they differ
January 17, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that our service was efficient and helpful. We appreciate you taking the time to share your positive experience with us. Take care,
Megan at Customer Care
Absolutely fantastic two young sale…
Absolutely fantastic two young sale ladies could not have been more helpful would definitely recommend
January 20, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that the team provided such fantastic support! We truly appreciate your recommendation and are grateful for your positive feedback.
Take care,
Megan at Customer Care
Hadiqa salesperson at Benson for Beds…
Hadiqa salesperson at Benson for Beds Keighley. Very helpful and knowledgeable.
Would buy again from this store.
January 17, 2025
Reply from Bensons For Beds - Keighley233
We appreciate you taking the time to share your positive experience. We're happy to hear that the team member was so helpful, and we look forward to assisting you again
Take care,
Megan at Customer Care
This review is simply about the…
This review is simply about the choosing and purchasing experience, as the mattress I have bought is coming in 5 weeks. Hadiqa at the Keighley showroom was a delight to deal with. She left me alone to browse, but was on hand to answer questions, with good knowledge. I spent more than I intended, but feel satisfied with my choice and the service I received.
January 18, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We're glad you enjoyed your experience at the Keighley showroom. It's great to hear that you felt supported and informed during your purchase. Thank you for sharing your feedback; we appreciate it. Take care,
Megan at Customer Care
I will never shop at Bensons again!
I received my pillow and tried to return it to the Keighley store the next day. The manager wouldn't return it or swap it for me, after I had clearly showed him that it had not been used. I have been left with a very expensive pillow that I cannot use. It took me 40minutes to travel to the nearest store, to be told they wouldn't exchange it. The manager was very uninterested In dealing with my issues, and as a result I will never shop at Bensons ever again.
January 11, 2025
Reply from Bensons For Beds - Keighley233
We regret you had a negative experience with our pillow return policy and the service you received in our store. We're sorry for the inconvenience and frustration this caused. We'll address your feedback with the relevant team to improve our customer service.
Thank you,
Megan at Customer Care
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