Very relaxed with no pressure to buy and able to walk round freely. Staff gave us helpful advice when we enquired and this enabled us to make a purchase of our choosing.
Company replied
Location
Switch locationUnit 6b Keighley Retail Park, Hardings Road, BD21 3NJ Keighley, West Yorkshire, GB
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See what reviewers are saying
Very helpful & knowledgable young ladies. It was a second hand experience for me as my daughter dealt with the purchase.
Experience in the shop could not have been better! However, delivery date was moved twice, once for lack of availability and the second because they had left part of the order in Scotland! Purchased... See more
Company replied
I needed a sofa bed. Everything that IKEA had was too big for my second bedroom. My partner suggested Bensons so we looked at their website. They had exactly what I needed. We visited the Keighley... See more
Company details
About Bensons For Beds - Keighley233
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6b Keighley Retail Park, Hardings Road, BD21 3NJ, Keighley, West Yorkshire, United Kingdom
- 1535663079
4.8
Excellent
271 reviews
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Very helpful & knowledgable young…
Very helpful & knowledgable young ladies. It was a second hand experience for me as my daughter dealt with the purchase.
September 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very relaxed with no pressure to buy…
Very relaxed with no pressure to buy and able to walk round freely. Staff gave us helpful advice when we enquired and this enabled us to make a purchase of our choosing.
September 6, 2026
Reply from Bensons For Beds - Keighley233
We're so pleased to hear you had such a positive experience! It's wonderful that you felt no pressure and had the freedom to browse. We're also delighted that our team was able to provide helpful advice, assisting you in making the perfect choice.
Team Bensons
Everything ran smoothly
September 5, 2026
Reply from Bensons For Beds - Keighley233
Hi Malcolm,
Thank you for your review! 😊 We're delighted to hear everything ran smoothly from start to finish. Providing a seamless experience is exactly what we aim for, so it's wonderful to know we delivered. We appreciate your support and hope you enjoy your purchase,
Megan | Customer Care Specialist
Great sale prices
Great sale prices, easy order process. Mailika in your Keighley Branch was very very helpful explained everything so well.
August 30, 2026
Friendly and helpful staff in store
Friendly and helpful staff in store. Delivery team were professional and careful in the house. Mattress is very comfortable.
August 3, 2026
Friendly, efficient service.
I needed a sofa bed. Everything that IKEA had was too big for my second bedroom. My partner suggested Bensons so we looked at their website. They had exactly what I needed.
We visited the Keighley store and were met by Ruby who was very friendly, helpful and efficient. In no time at all I had ordered a sofa bed and arranged delivery. I’d happily go to Bensons first next time.
August 25, 2026
Unprompted review
Really nice and helpful assistant in…
Really nice and helpful assistant in store
Great price too
August 20, 2026
Reply from Bensons For Beds - Keighley233
Hello Ken,
Thank you for your lovely feedback! 😊 We're delighted to hear that our in-store assistant was so nice and helpful, and that you found a great price too. Providing friendly service and excellent value is what we strive for, so it's wonderful to know you had such a positive experience.
Thanks again for your support – we truly appreciate it,
Megan | Customer Care Specialist
Ruby at the Keighley store was really…
Ruby at the Keighley store was really lovely and helpful! Was quick and easy and I can’t wait for my mattress.
August 19, 2026
Unprompted review
Reply from Bensons For Beds - Keighley233
We're so pleased to hear that your experience was quick and easy, and that our team member was lovely and helpful! We hope you love your new mattress.
Team Bensons
I believe I met a lovely lady called…
I believe I met a lovely lady called Ruby in store. I had already seen the bed frame online. She was very helpful, answered all my questions and also gave me a delayed delivery slot, as the bedroom isn't finished.
August 14, 2026
Reply from Bensons For Beds - Keighley233
Hey Samera,
Thank you for your wonderful review! 😊 We're delighted to hear that Ruby provided such helpful service during your store visit. It's great to know she answered all your questions and was able to arrange a delayed delivery to fit in with your bedroom renovation plans.
Providing flexible, customer-focused service is what we strive for, and we're so pleased Ruby helped make the process easy and stress-free. We'll be sure to pass on your kind words to her. Thank you for choosing Bensons for Beds, and we hope you love your new bed frame when it's all set up,
Megan | Customer Care Specialist⭐
shocking service paid a big deposit…
shocking service paid a big deposit made to wait several months then called and cancelled my order and no refund
August 4, 2026
Reply from Bensons For Beds - Keighley233
We are sorry to hear that you are unhappy with your experience and appreciate the frustration this situation has caused. Your order was cancelled in accordance with our cancellation policy and we are sorry for the inconveneinces caused by this.
Thank you for your feedback,
Bensons for Beds
They was so much to choose from but the…
They was so much to choose from but the store manager was so helpful and helped me choose the wright purchase.
July 30, 2026
Reply from Bensons For Beds - Keighley233
We're delighted to hear that our store manager was so helpful in guiding you through our wide selection and assisting you in making the perfect purchase. Thank you for sharing your positive experience!
Team Bensons
Great quality sofa beds
Purchased a quality sofa bed for an affordable price. It’s yet to be delivered. The date has been arranged. We had a lovely staff member Ruby help us. She was really good at her job and put no sale pressure on us. We will be back in the future.
August 2, 2026
Reply from Bensons For Beds - Keighley233
We're so pleased to hear you found a quality sofa bed at an affordable price! It's wonderful that our team member provided such excellent, no-pressure service. We look forward to welcoming you back in the future.
Team Bensons
From start to finish we had excellent…
From start to finish we had excellent service from the staff in the show room and also the delivery drivers Sean and Andy.
So far we are very pleased with the beds we purchased.
July 27, 2026
Reply from Bensons For Beds - Keighley233
We're so pleased to hear that you received excellent service from our showroom staff and our delivery team. It's wonderful that you are very happy with your new beds!
Team Bensons
Ruby from the Keighley branch was a…
Ruby from the Keighley branch was a great help in showing & explaining the benefits of the various beds & mattresses. The showroom was very well stocked & displayed which helped us deciding what to order.
July 26, 2026
Reply from Bensons For Beds - Keighley233
Hello Martyn,
Thank you for your wonderful review! We're delighted to hear Ruby at our Keighley store was so helpful in explaining the different beds and mattresses and helping you find the right choice. It's also great to know you found the showroom well stocked and easy to browse. We'll be sure to pass on your kind words to Ruby. Thank you for choosing us,
Bensons for Beds😊
Bergen 2 mirror door wardrobe
Purchased a Bergen 2 mirror door wardrobe lovely piece of furniture when built .Terrible instructions but managed in the end .
July 17, 2026
Reply from Bensons For Beds - Keighley233
We're glad you're pleased with the wardrobe's final look. We appreciate your feedback regarding the assembly instructions and will certainly review them for clarity.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent all round
Excellent staff in the shop. Very knowledgeable & helpful. Have used Bensons before & will be using them again.
July 5, 2026
Reply from Bensons For Beds - Keighley233
We're so pleased to hear that our shop staff were knowledgeable and helpful, and that you'll be using us again. Thank you for your kind feedback!
Good 'Old Fashioned' service
From first choosing the products I wanted in the Keighley store Mohammed Ali couldn't have been more helpful. I gave him my budget and we looked at products in that range. He went out of his way to ensure that I got the delivery date I was depending on (visitors arriving!). Delivery was on time and efficiently done.
I chose the Eve Hybrid Uno mattress which comes rolled up - it sprang to life over 24 hours. I have not slept on it yet but it feels very supportive and I am sure will fit the bill. Overall a very good 'old fashioned' service from shop to delivery.
June 29, 2026
Unprompted review
Reply from Bensons For Beds - Keighley233
We are so pleased to hear about your excellent experience, from the helpful assistance in our store to the efficient delivery. It's wonderful that our team went out of their way to ensure your delivery date was met. We hope you enjoy your new mattress!
Had just what I was looking for.
Felt comfortable browsing round.Sales assistant was very friendly and knowledgeable. Was advised to try different mattresses as not all the same.Bright clean and airy store. Plenty of variety on types and prices for all budgets. Purchased a full front ottoman bed with Igel mattress. Very pleased as only went in to look.
July 5, 2026
Unprompted review
Reply from Bensons For Beds - Keighley233
We're so pleased to hear you felt comfortable browsing our bright, clean, and airy store! It's wonderful that our sales assistant was friendly and knowledgeable, helping you find the perfect full front ottoman bed with an Igel mattress. We're delighted you're so pleased with your purchase!
Excellent service from purchase to delivery
Ruby dealt with us. She was excellent and very knowledgeable.
May 31, 2026
Reply from Bensons For Beds - Keighley233
We are so glad you had such a positive experience with our team member. Your kind words are truly appreciated.
Team Bensons
Exceptional Customer Service at Bensons for Beds Keighley
We recently visited Benson for Beds in search of a new mattress, and Ruby made the entire experience exceptional. She was incredibly approachable, friendly, and highly knowledgeable, taking the time to understand our needs and concerns.
Both my husband and I suffer from back problems, and Ruby expertly guided us through the different options available. Thanks to her advice, we found the perfect firm hybrid mattress that suits us both and gives us confidence that we’re making the right investment in our comfort and health.
Nothing was too much trouble, and we never felt pressured into making a decision. Ruby’s professionalism, patience, and genuine care for her customers made all the difference. We would highly recommend both Ruby and Benson for Beds to anyone looking for expert guidance and outstanding customer service.
June 9, 2026
Reply from Bensons For Beds - Keighley233
We're so pleased to hear about your exceptional experience finding a new mattress with us. It's wonderful that our team provided such knowledgeable and supportive guidance, especially with your back concerns. We're glad you found the perfect mattress and appreciate your kind recommendation.
Team Bensons
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