Bensons For Beds - Keighley233 Reviews 

257
TrustScore 5 out of 5

4.9

Unit 6b Keighley Retail Park, Hardings Road, BD21 3NJ Keighley, West Yorkshire, GB


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Rated 5 out of 5 stars

From first choosing the products I wanted in the Keighley store Mohammed Ali couldn't have been more helpful. I gave him my budget and we looked at products in that range. He went out of his way to... See more

Company replied

Rated 5 out of 5 stars

Felt comfortable browsing round.Sales assistant was very friendly and knowledgeable. Was advised to try different mattresses as not all the same.Bright clean and airy store. Plenty of variety on types... See more

Company replied

Rated 5 out of 5 stars

Purchased a Bergen 2 mirror door wardrobe lovely piece of furniture when built .Terrible instructions but managed in the end .

Company replied

Rated 4 out of 5 stars

Experience in the shop could not have been better! However, delivery date was moved twice, once for lack of availability and the second because they had left part of the order in Scotland! Purchased... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Keighley233

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 6b Keighley Retail Park, Hardings Road, BD21 3NJ, Keighley, West Yorkshire, United Kingdom

  • 1535663079

4.9

Excellent

TrustScore 5 out of 5

257 reviews

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4.9

All reviews

(257)

25,179 reviews in the last 12 months

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Rated 5 out of 5 stars

Bergen 2 mirror door wardrobe

Purchased a Bergen 2 mirror door wardrobe lovely piece of furniture when built .Terrible instructions but managed in the end .

July 17, 2026
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Reply from Bensons For Beds - Keighley233

We're glad you're pleased with the wardrobe's final look. We appreciate your feedback regarding the assembly instructions and will certainly review them for clarity.

Thank you for your positive review - Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Excellent all round

Excellent staff in the shop. Very knowledgeable & helpful. Have used Bensons before & will be using them again.

July 5, 2026
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Reply from Bensons For Beds - Keighley233

We're so pleased to hear that our shop staff were knowledgeable and helpful, and that you'll be using us again. Thank you for your kind feedback!

Rated 5 out of 5 stars

Good 'Old Fashioned' service

From first choosing the products I wanted in the Keighley store Mohammed Ali couldn't have been more helpful. I gave him my budget and we looked at products in that range. He went out of his way to ensure that I got the delivery date I was depending on (visitors arriving!). Delivery was on time and efficiently done.
I chose the Eve Hybrid Uno mattress which comes rolled up - it sprang to life over 24 hours. I have not slept on it yet but it feels very supportive and I am sure will fit the bill. Overall a very good 'old fashioned' service from shop to delivery.

June 29, 2026
Unprompted review
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Reply from Bensons For Beds - Keighley233

We are so pleased to hear about your excellent experience, from the helpful assistance in our store to the efficient delivery. It's wonderful that our team went out of their way to ensure your delivery date was met. We hope you enjoy your new mattress!

Rated 5 out of 5 stars

Had just what I was looking for.

Felt comfortable browsing round.Sales assistant was very friendly and knowledgeable. Was advised to try different mattresses as not all the same.Bright clean and airy store. Plenty of variety on types and prices for all budgets. Purchased a full front ottoman bed with Igel mattress. Very pleased as only went in to look.

July 5, 2026
Unprompted review
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Reply from Bensons For Beds - Keighley233

We're so pleased to hear you felt comfortable browsing our bright, clean, and airy store! It's wonderful that our sales assistant was friendly and knowledgeable, helping you find the perfect full front ottoman bed with an Igel mattress. We're delighted you're so pleased with your purchase!

Rated 5 out of 5 stars

Exceptional Customer Service at Bensons for Beds Keighley

We recently visited Benson for Beds in search of a new mattress, and Ruby made the entire experience exceptional. She was incredibly approachable, friendly, and highly knowledgeable, taking the time to understand our needs and concerns.

Both my husband and I suffer from back problems, and Ruby expertly guided us through the different options available. Thanks to her advice, we found the perfect firm hybrid mattress that suits us both and gives us confidence that we’re making the right investment in our comfort and health.

Nothing was too much trouble, and we never felt pressured into making a decision. Ruby’s professionalism, patience, and genuine care for her customers made all the difference. We would highly recommend both Ruby and Benson for Beds to anyone looking for expert guidance and outstanding customer service.

June 9, 2026
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Reply from Bensons For Beds - Keighley233

We're so pleased to hear about your exceptional experience finding a new mattress with us. It's wonderful that our team provided such knowledgeable and supportive guidance, especially with your back concerns. We're glad you found the perfect mattress and appreciate your kind recommendation.

Team Bensons

Rated 5 out of 5 stars

Bensons handled a guarantee claim…

Bensons handled a guarantee claim really well and efficiently resulting in a new mattress being sourced very quickly with a hefty discount. Couldn’t do better.

May 21, 2026
Unprompted review
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Reply from Bensons For Beds - Keighley233

We're so pleased we handled your guarantee claim efficiently, resulting in a new mattress and discount. We appreciate your positive feedback!

Team Bensons

Rated 5 out of 5 stars

Our sales rep Sam was amazing from…

Our sales rep Sam was amazing from start to finish. It was easy to assemble and looks fantastic!! Delivery was faultless

June 5, 2026
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Reply from Bensons For Beds - Keighley233

We are so happy to hear about your excellent experience! We appreciate your kind words regarding the service and product.

Team Bensons

Rated 5 out of 5 stars

Bed review.

In sales room the staff were very helpful and friendly helping to choose the best bed for us. The men that delivered the bed were friendly and professional.

June 1, 2026
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Reply from Bensons For Beds - Keighley233

We're so pleased our team helped you choose the best bed and that our delivery team was friendly and professional. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Well informed sales staff

Well informed sales staff. Quality product. Polite and helpful delivery team.

June 4, 2026
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Reply from Bensons For Beds - Keighley233

We're so pleased our sales staff was informed and our delivery team was polite and helpful.

Team Bensons

Rated 5 out of 5 stars

From entering the store to the delivery…

From entering the store to the delivery of my bed, the experience was great. The assistant I store was very knowledgeable, and found me the correct bed for my needs. Everything was examined in detail. I was kept updated on my delivery with regular emails I was called half an hour before the delivery, and the guys that delivered my bed were brilliant. I would recommend Bensons for Beds.

May 24, 2026
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Reply from Bensons For Beds - Keighley233

We're so pleased to hear that your entire experience, from visiting the store to the delivery of your new bed, was great. It's wonderful that our team was so helpful and that you would recommend us!

Team Bensons

Rated 5 out of 5 stars

Ruby

Ruby, a very knowledgeable and helpful young woman. She answered all our questions professionally and helped us make our final decision. A definite asset to your sales team. Good choice of beds to choose from and we were kept up to date with our order as it progressed, very impressed. Thank you Mrs Julie Gilmore

May 6, 2026
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Reply from Bensons For Beds - Keighley233

We're so pleased to hear about your excellent experience with our team member. It's wonderful that our colleague provided such professional service and helped you with your decision. We appreciate your kind words!

Team Bensons - Jess

Rated 5 out of 5 stars

Excellent service from purchase in the…

Excellent service from purchase in the shop to delivery and installation. The lady in the shop was knowledgeable about her product. The admin kept me informed of order progress and the delivery team were smart, professional, cleaned up and took all the rubbish away. 5 Stars all the way to everyone involved.

May 10, 2026
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Reply from Bensons For Beds - Keighley233

That's wonderful to hear! 😊 We're so pleased that your experience, from purchase to delivery and installation, was excellent. Thank you for your kind words! ✨

Team Bensons - Jess

Rated 5 out of 5 stars

I purchased The Exquisite Headboard and…

I purchased The Exquisite Headboard and a Staples Ottoman Base from a great range of products.
The quality is superb ! It looks amazing and is very sturdy.
The drivers were fabulous , quick to assemble and respectful in my home (even though it's in the middle of renovation) they took theyre shoes off at the door without being asked and was very professional.
I will certainly buy from here again

May 16, 2026
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Reply from Bensons For Beds - Keighley233

We're so pleased to hear you love the quality and look of your new headboard and ottoman base! It's wonderful that our delivery team provided such professional and respectful service, especially during your renovation. We appreciate your kind words and look forward to serving you again.

Team Bensons - Jess

Rated 5 out of 5 stars

Extremely helpful from purchasing to…

Extremely helpful from purchasing to delivery, so much so that I’m left thinking that never usually happens,which is sad but true.

April 14, 2026
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Reply from Bensons For Beds - Keighley233

We appreciate you taking the time to share your positive experience. We're happy to hear that our service was helpful throughout the purchasing and delivery process.

Team Bensons

Rated 5 out of 5 stars

Good service

Very helpful and supportive.

April 26, 2026
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Reply from Bensons For Beds - Keighley233

Thank you for your feedback! 😊 We’re delighted to hear you found our team helpful and supportive — that’s exactly what we aim for. Thanks again for choosing us! 🌟

Rated 4 out of 5 stars

Bought a guest bed so haven’t slept on…

Bought a guest bed so haven’t slept on it yet , loads of packaging to dispose of , I had to build it up myself, a bit tricky on your own but was ok in the end , seems sturdy enough .. only time will tell

April 24, 2026
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Reply from Bensons For Beds - Keighley233

Thank you for your feedback 😊 We appreciate you sharing your experience so far. We understand it’s early days with the guest bed, and we’re glad to hear it feels sturdy after assembly. If you need any help or advice once it’s in use, we’re always happy to help.

Rated 4 out of 5 stars

Experiential staff

Experiential staff

April 24, 2026
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Reply from Bensons For Beds - Keighley233

Much appreciated—our experienced team will be delighted to hear this!
Thanks again for your support — we truly appreciate it,
Megan | Customer Care Specialist

Rated 5 out of 5 stars

Good experience

The store person had a lot of knowledge about the mattress and was patient while I went round and tried them. They gave me a quote and didn’t pressure me to buy. The delivery was really smooth. They rang me the day before and the day of so I knew when they were arriving and took my old mattress away from the room it was in, which a lot of companies don’t offee

April 21, 2026
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Reply from Bensons For Beds - Keighley233

Thank you for the lovely feedback! We’re glad you felt well informed, never pressured, and that delivery went smoothly too 😊

Sleep well and sweet dreams!
Megan | Customer Care Specialist💤

Rated 5 out of 5 stars

Great communication and delivery

Great communication and delivery

April 16, 2026
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Reply from Bensons For Beds - Keighley233

Thank you for your feedback! 😊 We’re delighted to hear there was great communication and that delivery went smoothly. Enjoy your purchase,
Megan | Customer Care Specialist🛏️✨

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