I needed a sofa bed. Everything that IKEA had was too big for my second bedroom. My partner suggested Bensons so we looked at their website. They had exactly what I needed. We visited the Keighley... See more
Location
Switch locationUnit 6b Keighley Retail Park, Hardings Road, BD21 3NJ Keighley, West Yorkshire, GB
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Great sale prices, easy order process. Mailika in your Keighley Branch was very very helpful explained everything so well.
Friendly and helpful staff in store. Delivery team were professional and careful in the house. Mattress is very comfortable.
Experience in the shop could not have been better! However, delivery date was moved twice, once for lack of availability and the second because they had left part of the order in Scotland! Purchased... See more
Company replied
Company details
About Bensons For Beds - Keighley233
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6b Keighley Retail Park, Hardings Road, BD21 3NJ, Keighley, West Yorkshire, United Kingdom
- 1535663079
4.8
Excellent
268 reviews
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A fantastic experience from start to…
A fantastic experience from start to finish
December 22, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We’re thrilled to hear your experience was fantastic from start to finish! That’s exactly what we aim for every time. 💜 Thank you for your positive review – Lauryn at Customer Care
Highly recommended
Clean, pleasant shop, staff attentive without being pushy. Excellent product knowledge
December 5, 2025
Reply from Bensons For Beds - Keighley233
We are happy you found our shop clean and pleasant. We appreciate that our staff was attentive and had excellent product knowledge.
– Thank you, Jess- Team Bensons
Excellent service
Excellent service from store to delivery
Would recommend
November 29, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We're happy to hear that you enjoyed our excellent service from the store to delivery! We appreciate your recommendation.
– Thank you, Jess- Team Bensons
We were well looked after in store and…
We were well looked after in store and the assistant did a great job giving us space to think and test the beds but being on hand to answer any questions.
November 25, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that you felt well-supported in our store. It's great to know the assistant provided the perfect balance of support and space for you. Thanks for your feedback.
– Thank you, Jess- Team Bensons
lovely staff member (i think she was…
lovely staff member (i think she was called Hadiqa) who helped us choose and guided us through the whole process in a very helpful and unpressured manner
November 27, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that a staff member was so helpful and guided you through everything. We appreciate you taking the time to share your positive experience.
Excellent customer service from both…
Excellent customer service from both the adviser in the shop and the delivery team. No complaints at all and a great mattress too
November 25, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that you received excellent customer service from our team and that you're enjoying your new mattress. Thank you for your positive feedback!
Reply from Bensons For Beds - Keighley233
We’re thrilled you had a great experience with us 👏
Please feel free to recommend us to friends and family- We would love to help them too!
Megan at Customer Care
The staff were very friendly and…
The staff were very friendly and helpful and not pushy at all.
They had a great show room with lots of choice and a test bed machine that told you your ideal mattress.
November 18, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that our team was friendly and helpful, and that you found our showroom and test bed machine useful. We appreciate your positive feedback,
Megan at Customer Care
Hadiqa at Keighley was super
Hadiqa at Keighley was super. She quickly identified our needs and showed us relevant products. She was very professional and personable throughout. A lovely lady who we had no hesitation in making a purchase with.
November 14, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We appreciate you sharing your experience. We're happy to hear that our team member quickly understood your needs and provided professional, personable service. We value your feedback,
Megan at Customer Care!
good service
Pleasant staff no pushing and helpful very pleased
As an aside Trust Pilot bad review they CANNOt get my address correct I sold Hollings Farm over 4 years ago and tried to tell them but to no avail
November 7, 2025
Reply from Bensons For Beds - Keighley233
Thank you for your feedback! We really appreciate the time taken to leave us this review. If you would like to discuss any of these concerns with us, please contact us at https://www.bensonsforbeds.co.uk/contact-us/- Thank you, Anthea - Team Bensons
Excellent Customer service in all…
Excellent Customer service in all aspects!
We went to our local Benson for Beds store searching for two double beds.
The staff in store were excellent, especially the lady who guided us to our purchases.
Her product knowledge was outstanding.
Once we confirmed our purchases the communication regarding the delivery was excellent. Truly professional company and can strongly recommend👏👏😊
November 1, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that you received excellent customer service while searching for your double beds! It's great to know that our staff's product knowledge and communication regarding delivery met your expectations. Thank you for your recommendation. If you enjoyed your experience, spread the word!
Megan at Customer Care
Highly satisfied with all aspects of…
Highly satisfied with all aspects of the service received from Bensons from purchase to delivery.
October 28, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We're delighted to hear you were highly satisfied with all aspects of the service, from your purchase through to delivery! Thank you for your feedback,
Megan at Customer Care
Easy to park Service excellent both in…
Easy to park Service excellent both in store and delivery Tried the mattress in store and dosed off Richard
October 30, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that you found parking easy and our service excellent! It's great you enjoyed the mattress so much in our store. Thanks for your feedback,
Megan
Customer Care Team
Small double sofa bed
The small double sofa bed caught my eye when I popped into the store as it was what I was after as a spare bed for my sons bedroom.
The material is of good quality and the structure is strong and sturdy. It easily converts into a bed.
Aleesha and her colleague were very patient and helpful with the purchase and placed the order, even though the card machine was faulty and no payment was made until the following day. They worked to offer a better deal which I was happy with.
Benson's communicated effectively and kept me informed regarding the delivery via email.
Overall very happy with my purchase from Bensons.
October 14, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We're happy to hear that you found the perfect sofa bed for your son's room and that you are pleased with its quality and ease of use. Thank you once again for your kind words. We're always here if you need anything further,
Megan at Customer Care
Ruby our bed specialist was fantastic…
Ruby our bed specialist was fantastic great service and great communication skills with customers
October 16, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
Thank you for the fantastic feedback Jaymie! We're so pleased Ruby made your experience a great one—her expert knowledge and warm communication really shine through. We'll be sure to pass on your kind words. Here's to restful nights ahead! Megan at Customer Care🛏️✨
Fantastic in-store team at Bensons who…
Fantastic in-store team at Bensons who helped us find the right mattress for the right budget. Very approachable and friendly team who answered all questions and assisted with all information needed about mattresses.
October 8, 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that our team provided you with such a positive experience. It's great to know they were approachable, helpful, and able to assist you in finding the perfect mattress within your budget. Thanks for your feedback,
Megan at Customer Care
Keighley store is amazing
From walking in the store to delivery, can’t recommend Bensons enough, particularly the Keighley store. Ibr was brilliant. I used the Sleeppro in store and Ibr showed me mattresses that were suitable and explained the benefits of each one. I tried all of them and chose one. I was given a delivery date around 2 weeks away. The communication and updates in between were excellent. The mattress was delivered and my old one taken away. The tracking facility is superb so I knew when it was coming. The mattress is amazing and I haven’t slept this well in years. 5* company, brilliant staff and excellent customer service. Highly recommend.
September 8, 2025
Reply from Bensons For Beds - Keighley233
Wow, what an awesome experience from start to finish! Ibr really made sure you found the perfect mattress, and it sounds like the whole process—communication, delivery, and all—was spot on. So happy to hear you’re finally getting the best sleep in years! Thanks for the glowing 5* review, and for recommending us! Megan at Customer Care🌟🛏️😴
Reply from Bensons For Beds - Keighley233
We're happy to hear that you had a really good experience. We appreciate you taking the time to share your positive feedback with us.
Take care,
Megan at Customer Care
My husband and I visited the Keighley…
My husband and I visited the Keighley store and dealt with Ruby. She was very knowledgeable and helpful. Nothing was too much trouble for her. We spent a good hour in the store and purchased our new bed following good recommendations.
It was an excellent experience and I would recommend this store.
October 1, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We're happy to hear about the excellent experience you had at our Keighley store, Donna. We appreciate your positive feedback regarding the helpful support you received during your bed purchase. It's great to know you felt at ease with your purchase with us.
Thank you,
Lauryn at Customer Care
Ruby was very helpful and…
Ruby was very helpful and knowledgeable. She gave me good advice and plenty of reflection time. I like that they recycle old mattresses.
October 1, 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We're happy to hear that the advice and reflection time were beneficial. It's great to know you appreciate our mattress recycling program. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
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